Grayson BMW

UTTER DISAPPOINTMENT....ONCE AGAIN!!!! I have purchased four BMWs in the last few years. I started out with an older model that had high miles and upgraded to the one I just purchased. I have purchased four BMWs in the last few years. I started out with an older model that had high miles and upgraded to the one I just purchased. However, only one of the four has been from Grayson. I have tried to do business with them, since I only live about 5 minutes away. My most recent purchase was a 2016 BMW M3, Black/Black, with 29,000 miles. I was going to trade my 2013 BMW M3 as I was interested in a 2015 M3 Grayson had on their lot. However, I was told my car had a couple of minor accidents and they thought the engine could have been replaced. The fear is that it could have “electrical” problems. I purchased the car from Carmax in May 2017 and it does not have any problems. Suffice to say once again, they blew me off. Didn’t offer to look at the car, run a computer check….nothing. I ended up getting my new 2016 M3 in Norcross, GA for less than the 2015 M3 Grayson had on their lot. I took my car to the local Carmax in Norcross and received $33,000 for it based on the SAME information Grayson had. I also had a couple of other trade and buy offers on it. Nobody blew me off like Grayson. I thought to myself, Grayson is the local BMW dealer….right??? I even e-mailed the General Manager there of my disappointment. What did I hear back? NOTHING….ZERO….ZIP. I also bought my wife a Porsche from Harper last year, so that is another potential sale they lost. Harper is a very good dealership. Needless to say I will not return to Grayson unless there is work to be done under the remaining BMW warranty on my 2016 M3. I have also found a local automotive shop, Kadunza, that only works on BMWs. They are much less than Grayson’s service department and just as good on BMWs. More

Best of the BEST ! I have purchase TWO BMW's from Grayson. My experience last week was awesome. Jeremy Harvey and Mike Sonju are fantastic. The trade of one BMW for t I have purchase TWO BMW's from Grayson. My experience last week was awesome. Jeremy Harvey and Mike Sonju are fantastic. The trade of one BMW for the next was seamless, All questions were answered, some even before I thought of them. Excellent professionalism. More

Very nice and helpful Jeremy and Rachel was very helpful and nice. When he had to get back to me it was within minutes and not days. If I purchase another BMW it will be th Jeremy and Rachel was very helpful and nice. When he had to get back to me it was within minutes and not days. If I purchase another BMW it will be through them. More

So helpful! Jeremy,Mike and Emma seemed genuinely concerned and helpful. They were very patient with all my questions and emails! Thanks helping me obtain my drea Jeremy,Mike and Emma seemed genuinely concerned and helpful. They were very patient with all my questions and emails! Thanks helping me obtain my dream car! More

Happy Customer I have dealt with this dealership for years and they never disappoint. Jason Cohen was very helpful. I'm very happy with my new X3. I have dealt with this dealership for years and they never disappoint. Jason Cohen was very helpful. I'm very happy with my new X3. More

Pleasant people the experience of buying an unusual 2 year old used car (M4 coupe) was very low pressure and pleasant. Jeremy Harvey and Mike Sonju the 2 sales team m the experience of buying an unusual 2 year old used car (M4 coupe) was very low pressure and pleasant. Jeremy Harvey and Mike Sonju the 2 sales team members I dealt with was enjoyable. The price we settled on for the car I thought was appropriate and almost at wholesale level. I also had a very pleasant visit with Nicole to explain all the features of the technological aspects of the car. More

Great experience Sales team was kind, fast and efficient. Got in and out with little hassle. Great test drive route as well. Offered good variety of driving experie Sales team was kind, fast and efficient. Got in and out with little hassle. Great test drive route as well. Offered good variety of driving experiences. More

service department I was given extremly high prices for everything. Then after spending over $200 just for an estimate. I was lied to about what was wrong with my car. a I was given extremly high prices for everything. Then after spending over $200 just for an estimate. I was lied to about what was wrong with my car. and the service man whose name is Will was very high. everything he wanted to do was over $500 for each service. just to turn a little light off which includes replacing a sensor on the back wheel. he wanted to charge me $560 plus tax. the prices he gave me was pathetic. I will never use this dealership again ever. and as soon as i can i will sell this car and buy a different brand. this is horrible. More

Consistently Above and Beyond My wife and I have now purchased 3 cars from Grayson BMW! I have never had such amazing personal service in my life! Bought my first car from Jeremy My wife and I have now purchased 3 cars from Grayson BMW! I have never had such amazing personal service in my life! Bought my first car from Jeremy Harvey and ended up moving to another state. I called him 2 years later and he remembered me, who I worked for and where I moved! Who else has that kind of connection to their customers these days?! This time I live 2 states away and I needed 2 cars, and I really wanted to see if I could do business with them again... So I called up Jeremy and he had enlisted much help from Emma Shelton, told them what I wanted/needed, and they made it happen! I got 2 amazing cars and Matt Schroller even met me half way to deliver them! It is a rare thing these days to find such an obvious commitment to customer service. Thank you all and I'll be back! More

BUYERS BEWARE I bought a used MINI here with only 85k miles. Less than 10 days later the clutch went out and they refused to offer any assistance with the service. I bought a used MINI here with only 85k miles. Less than 10 days later the clutch went out and they refused to offer any assistance with the service. More