Grayson BMW
Knoxville, TN
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I made my appointment for my oil to be changed but also wanted them to look at some of the recalls I received. They addressed one but the other was t a true recall but a potential recall. I didn’t like tha wanted them to look at some of the recalls I received. They addressed one but the other was t a true recall but a potential recall. I didn’t like that I would have to pay for them to look and determine if I needed it addressed or not. That should be a freebie. My car was ready the same day but I had to call and find out if it was ready or not. More
Dylan was exceptionally with the process. He was the most familiar with my lease option from my employer, this helped a bad situation of having a damaged rim and blown tire. The tire and rim He was the most familiar with my lease option from my employer, this helped a bad situation of having a damaged rim and blown tire. The tire and rim were ordered and delivered within a few days. Excellent customer service and quality work performed with video footage of no additional damage. This was most helpful for my peace of mind and confidence in the vehicle being safe to drive. It’s hard to find people who perform at this level and are still personable while being professional. Bravo Zulu to the technicians that repaired and the service dept as a whole. More
My salesman (Athan) was one of the best I have ever worked with. He was very nice, and always answered my calls and texts. He even came in on his day off to work with my schedule. Grayson went out of worked with. He was very nice, and always answered my calls and texts. He even came in on his day off to work with my schedule. Grayson went out of the way to get the car I wanted. I would recommend the dealership to anyone that’s in the market for a BMW. More








