Grayson BMW

Terrible Customer Service Absolutely Terrible Customer Service. Attempted at purchasing a vehicle. My Credit score they quoted they pulled wasn’t even close ( off by 100 points Absolutely Terrible Customer Service. Attempted at purchasing a vehicle. My Credit score they quoted they pulled wasn’t even close ( off by 100 points) - they never let me see the score , refused to give me a copy of my own score, then gave me the run around about why they could not. I compromised I asked if you can’t give the my score then give me the name of the bureau where it was pulled from so I could address an obvious error. Nothing. These people are the reason people hate car salesman. More

Treated me like family in a crisis Service is fantastic both here and at the body shop. My car (BMW X3 which I’ve owned for over a year) was stolen and recovered and they took great car Service is fantastic both here and at the body shop. My car (BMW X3 which I’ve owned for over a year) was stolen and recovered and they took great care of me when I brought it there for repair. As it turned out, my car was totaled. Service, GM and sales rep (Matt Schroller) all worked together to put me in a loaner right away, and then they sold me the exact car I had with less miles for less money (new), with no money down. I have no idea how they made this happen, but they did. They literally treated me like family. I highly recommended Matt as a knowledgeable, no-nonsense sales professional. He did the work and delivered exactly what I asked for. There are less expensive cars out there. There are plenty of places where you can save $1k if you spend the time. But you can’t put a price on peace of mind. I know I’m a demanding customer. Grayson continues to meet my expectations and delivers real value. And yes, they’ve got an awesome coffee machine—I actually like getting some work done in their bright, modern waiting area when my car is in for routine service. More

Pulled the Rug from Underneath Me I was shopping online for a very particular BMW and found exactly what I was looking for at Grayson. I spent a fairly significant amount of time rese I was shopping online for a very particular BMW and found exactly what I was looking for at Grayson. I spent a fairly significant amount of time researching, planning logistics, financing and talking with the sales person. I made a deposit of $1000 (which I have no idea if I will get back) and then was told that the car had been sold to someone else several days before. Once i was informed of this, I tried to reach leadership at the dealer and it was clear they were using the reception staff as a wall to not talk with me, explain what happened, or anything else. It was all very sketchy. More

2015 Range Rover Do not buy from dearlship bought. 2015 Range Rover.about a month ago . Took back next day oil leak had to beg threatened to sue in order to get gasket Do not buy from dearlship bought. 2015 Range Rover.about a month ago . Took back next day oil leak had to beg threatened to sue in order to get gasket put on for oil leak . Took car home then a cracked cam head was discovered by mechanic job weld was used to cover up crack has never stop leaking oil . It’s a money pit and have not drove my car but 4 days . Mike simerlien manager beware do not buy from this company. They did not disclose this suv had oil leak or issue. Please read all reviews before you buy from this company on park side drive Knoxville tenn . More

Excellent Let me first start off by saying this purchase was my third MINI (yes, I like them that much)! Each time I am in this dealership they go well above th Let me first start off by saying this purchase was my third MINI (yes, I like them that much)! Each time I am in this dealership they go well above the call of action to take care of me. From extending me loaners to selling me a new car this time, they are excellent in all aspects. From the service department to the sales department, you will not be disappointed. I could not decide on which MINI I wanted to purchase and they let me drive 3 of them for days a time to make my decision. HANDS DOWN, best customer service!!! More

Excellent This was my second mini purchased from Mini of Knoxville. All aspects of my purchase were handled with professionalism and knowledge. The service I re This was my second mini purchased from Mini of Knoxville. All aspects of my purchase were handled with professionalism and knowledge. The service I received from my first mini was excellent as well. I will recommend Mini of Knoxville to everyone. More

Great experience I love my new BMW! Lauren was professional and thorough. She did a fantastic job of showing me the available options and communicating with me throug I love my new BMW! Lauren was professional and thorough. She did a fantastic job of showing me the available options and communicating with me through the buying process. Absolutely fantastic experience! More

Good experience, fair price Found a used vehicle online with a fair price. Good service overall. Only disappointment was that due to my time constraints they weren't able to det Found a used vehicle online with a fair price. Good service overall. Only disappointment was that due to my time constraints they weren't able to detail the interior prior to leaving the dealership. No real complaints, process was well organized and efficient. More

Outstanding customer service Ray Lewis provided outstanding customer service. He was extremely knowledgeable of the entire BMW product line, providing us with information that was Ray Lewis provided outstanding customer service. He was extremely knowledgeable of the entire BMW product line, providing us with information that was relevant and helpful towards our ultimate purchase. We were extremely impressed with Ray's attention to detail and desire to ensure we had all our questions/concerns answered and resolved. As a matter of fact, the dealership stayed open past normal business hours to accommodate us. We couldn't be more pleased with our vehicle or the overall purchase experience. More

BMW Service We were treated with GREAT customer service from our CSR Justin, the service department, and the parts department. All our concerns and questions were We were treated with GREAT customer service from our CSR Justin, the service department, and the parts department. All our concerns and questions were answered and resolved. All the employees were courteous and friendly. Would recommend anyone with a BMW go to Grayson BMW. More