Grayson BMW

I purchased two new BMW's from Grayson BMW in TN, and my whole experience was just wonderful. I dealt with Andrea DeMarco and she was very knowledgeable on everything I needed to know about the cars. Her pr whole experience was just wonderful. I dealt with Andrea DeMarco and she was very knowledgeable on everything I needed to know about the cars. Her price was perfect and the cars were exactly what I was looking for, so I decided to purchase. She even had to go out of state at one point for an important meeting and kept in touch with me the entire time through phone and e-mail. Her customer service is unmatched by any other BMW dealership I've ever dealt with, and I definitely recommend Andrea DeMarco and Grayson BMW to anyone looking for the right BMW dealer with great customer service. More

I performed internet searches all over the southeast and none of them could beat Grayson! I drove down from Kingsport, TN and test drove many cars before doing all of the negotiation on the internet. It was none of them could beat Grayson! I drove down from Kingsport, TN and test drove many cars before doing all of the negotiation on the internet. It was a great experience. When I purchased the car the rear floor mats were out of stock so they were helpful enough to order the mats and have them shipped to my house! I would definitely recommend Grayson BMW! More

In buying the car, I was not openly and truthfully informed about the warranty. I was told that everything but tires would be covered with the certified car warrantey and additional maintenance packag informed about the warranty. I was told that everything but tires would be covered with the certified car warrantey and additional maintenance package. In addition, I was not informed about the $50 deductible. Since owning the car, I have discovered that the lights are not covered by the warranty (and they are expensive. And this is an item in which I specifically asked the salesman if warranty covered this item. I know this seems like an unusual question, but I own car with xenon headlamps so I know how expensive these items are. Finally, my certified vehicle has been in the shop for repairs 5 times in 8 months of ownership. The premium price for a certified BMW is not worth it. Such had a another failure that caused 3 of 4 doors to lock and they now can't be opened. Maybe the certification process would not catch this failure, but according to the internet this is known problem with this model. So my question is why wasn't this corrected as part of the certification process. More

Rude people that over promise and under deliver. Stories change on the fly and makes you very unconfident in their ability to repair a car correctly. As a customer, I do not expect to have to tolerate ruden change on the fly and makes you very unconfident in their ability to repair a car correctly. As a customer, I do not expect to have to tolerate rudeness and inability to accurately measure the extent of time it takes to perform a repair. More

Car is 1 year old with under 20K miles. 3 new transmissions and my next one died today. The dealership has not fixed the car to original driving characteristics and quality. Customer care and s transmissions and my next one died today. The dealership has not fixed the car to original driving characteristics and quality. Customer care and service for a new BMW owner has been lost by this dealership. I will not be a returning customer to this facility ever again if I can help it. More

We purchased a 1997 BMW Z3 on March 9, 2006. The driver seat was loose and Jason (Sales) provided a service request stating that the seat would be fixed. Friday March 10, 2006, we realized that the back w seat was loose and Jason (Sales) provided a service request stating that the seat would be fixed. Friday March 10, 2006, we realized that the back window of the convertible top seperated from the top. The car was scheduled for service on March 16, 2006 to repair these items. On Friday, March 17, 2006, Steve (service manager) refused to make any repairs on the car. It would seem that customer service means nothing to Grayson BMW and their only interest is in moving cars regardless of condition. More