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Grayson BMW

Knoxville, TN

4.8
909 Reviews

10671 Parkside Drive

Knoxville, TN

37922

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Showing 909 reviews

November 16, 2024

Service department is great. I have never purchased an automobile from them yet. I do recommend the factory service by the dealer Grayson service has provided me with my BMW serv More

by jimm0714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
November 15, 2024

Trent is the best-calm, courteous and dedicated. A very professional young man, always with a smile. More

by eaglepuck58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
November 14, 2024

Justin is amazing in the service department! ! He is very highly recommended in knowledge and customer service. More

by darryllaurawilkens91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickle
November 14, 2024

Shane contacted me about a low mileage 328i after I expressed some interest in another vehicle, but was worried about the 15K oil change engine time bomb. After the sale of said 328i fell through, he More

by Big Dick Hertz
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shane
November 14, 2024

Matt and his team have always been responsive to my needs. Appreciate the welcome when arriving. More

by Pmad1156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
November 14, 2024

Micheal was a super representative for Grayson BMW. Excellent service, knowledge and teamwork. All associates were friendly and helpful. Sincerely, Ben and Kris More

by Benjyago
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Micheal, finance gentleman?
November 12, 2024

Service performed on time, by appointment, as estimated and very well done. The service corrected the alignment issue and there is no more sloppy feel in steering. Thank you. More

by TM51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
November 12, 2024

Great customer service very knowledgeable about the problem I was having. Took care of everything that was wrong More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent in service
November 09, 2024

Justin helped me navigate a complex service call. He did a great job making it work out. When my wife drive me to pick my car up, he helped her fix her remote starter on the spot. More

by Dgmbjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
November 09, 2024

I’ve been a customer at Grayson for years! Always enjoy seeing Justin in the service department! More

by DoodleDachshund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickle
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