Grayson BMW

Rude people that over promise and under deliver. Stories change on the fly and makes you very unconfident in their ability to repair a car correctly. As a customer, I do not expect to have to tolerate ruden change on the fly and makes you very unconfident in their ability to repair a car correctly. As a customer, I do not expect to have to tolerate rudeness and inability to accurately measure the extent of time it takes to perform a repair. More

Car is 1 year old with under 20K miles. 3 new transmissions and my next one died today. The dealership has not fixed the car to original driving characteristics and quality. Customer care and s transmissions and my next one died today. The dealership has not fixed the car to original driving characteristics and quality. Customer care and service for a new BMW owner has been lost by this dealership. I will not be a returning customer to this facility ever again if I can help it. More

We purchased a 1997 BMW Z3 on March 9, 2006. The driver seat was loose and Jason (Sales) provided a service request stating that the seat would be fixed. Friday March 10, 2006, we realized that the back w seat was loose and Jason (Sales) provided a service request stating that the seat would be fixed. Friday March 10, 2006, we realized that the back window of the convertible top seperated from the top. The car was scheduled for service on March 16, 2006 to repair these items. On Friday, March 17, 2006, Steve (service manager) refused to make any repairs on the car. It would seem that customer service means nothing to Grayson BMW and their only interest is in moving cars regardless of condition. More