Grayson BMW

Our purchasing experience with Grayson was first class in every sense of the term. We traveled 2 hours from Ellijay, Georgia to do business with Grayson, and would happily do so again. Every single person wi every sense of the term. We traveled 2 hours from Ellijay, Georgia to do business with Grayson, and would happily do so again. Every single person with which we interacted was courteous and professional. The price we received was very fair. Communication leading up to the sale was prompt and very clear. We will be back to do business with Grayson when we decide to replace our Mini Cooper. More

The experience was really good. Even though this was a BMW dealer i went to look at a preowned Honda. The response to all my emails were quickly returned. I decided to go and look at the Honda the next da BMW dealer i went to look at a preowned Honda. The response to all my emails were quickly returned. I decided to go and look at the Honda the next day and Andrea had contacted Todd and he was waiting when we arrived. Looked at the car and within 5 minutes was taking it for a test drive. Can back and came to an agreement within about 30 minutes. He only had to go back and forth about 3 times. Answered all questions and got the price that i decided i wanted upon before i got there. The price i got was below Kelly Blue Book, also lower then any other dealership like Carmax and am extremely happy. The car was completely fueled washed and ready to go in no time. The experience was one of the most positive one's i ever had. It was better then my prior experience at their other location. I would highly recommend them. More

Andrea was incredibly helpful with my online purchase and made a point to meet us on a Sunday for our pickup. I would highly recomend using them again. The dealership alos followed up with our requests for made a point to meet us on a Sunday for our pickup. I would highly recomend using them again. The dealership alos followed up with our requests for additional information and an ipod adapter after the sale. Andrea has remained in contact with us after the sale to make sure that we are satisfied. More

I had seen the demo cars on the Grayson BMW website and thought the price looked close to what I was willing to pay. I was contacted by Andrea DeMarco initially and then for a follow up to plan my visit to thought the price looked close to what I was willing to pay. I was contacted by Andrea DeMarco initially and then for a follow up to plan my visit to test out the cars. I went in on a Saturday afternoon and Mark Williams was waiting for me to show me the cars. We took a drive and discussed the car. We went back to his office and discussed the price on the new car and my trade in. I felt the dealing was fair based on my research for the demo and my trade in. I didn't know about the 4/40K maintenance plan, so that was a pleasant surprise on top of everything else. It was also the shortest amount of time that I had spent in a dealership on any of my new car purchases. I was very happy when I left. More

I'm closer to BMW of Nashville but I drove 3.5 hours to Grayson because of the exceptional customer service I recieved from them through emails and phone calls. Andrea was amazing and catered to my every n Grayson because of the exceptional customer service I recieved from them through emails and phone calls. Andrea was amazing and catered to my every need. She met all my requirements in the vehicle I wanted plus some. They even stay open 2 hours past their published closing time to accomodate me since I was coming from Clarksville TN. Once I got there the transition into my new BMW was the smoothest I ever experienced in my life. I will adamantly recommend this Dealership to anyone and everyone I could tell More

This was a very pleasant buying experience. Andrea was extemely friendly & helpful from our first contact. From discussing prices to helping me with financing, Andrea was willing to take the time to expla extemely friendly & helpful from our first contact. From discussing prices to helping me with financing, Andrea was willing to take the time to explain all of my options. She even offered to bring the car to me when I thought I may have some issues getting to Grayson. All of her efforts were above what I would have expected from a dealership. Tom went through all available financing plans also taking time to answer all of my questions while finding me the best deal. Based on my experience, I would definately recommend Grayson to anyone looking to purchase a newor used car. More

This was the most pleasant car buying experience I have ever had. From the inital contact to driving the car away, Justin and Joe were fantastic. They were available and communicated with me via phone and ever had. From the inital contact to driving the car away, Justin and Joe were fantastic. They were available and communicated with me via phone and email. Their responses were timely and knowledgeable concerning the car as well as the financing and leasing options. Both were incredibly friendly and professional throughout the process. Justin did a thorough walk through on the car options and leasing paperwork. He even met me 45 minutes away from the dealership to deliver the car after hours. Your team went above and beyond the call of duty and it was really appreciated. This process was seamless and I would recommend your dealership to anyone. More

I purchased two new BMW's from Grayson BMW in TN, and my whole experience was just wonderful. I dealt with Andrea DeMarco and she was very knowledgeable on everything I needed to know about the cars. Her pr whole experience was just wonderful. I dealt with Andrea DeMarco and she was very knowledgeable on everything I needed to know about the cars. Her price was perfect and the cars were exactly what I was looking for, so I decided to purchase. She even had to go out of state at one point for an important meeting and kept in touch with me the entire time through phone and e-mail. Her customer service is unmatched by any other BMW dealership I've ever dealt with, and I definitely recommend Andrea DeMarco and Grayson BMW to anyone looking for the right BMW dealer with great customer service. More

I performed internet searches all over the southeast and none of them could beat Grayson! I drove down from Kingsport, TN and test drove many cars before doing all of the negotiation on the internet. It was none of them could beat Grayson! I drove down from Kingsport, TN and test drove many cars before doing all of the negotiation on the internet. It was a great experience. When I purchased the car the rear floor mats were out of stock so they were helpful enough to order the mats and have them shipped to my house! I would definitely recommend Grayson BMW! More

In buying the car, I was not openly and truthfully informed about the warranty. I was told that everything but tires would be covered with the certified car warrantey and additional maintenance packag informed about the warranty. I was told that everything but tires would be covered with the certified car warrantey and additional maintenance package. In addition, I was not informed about the $50 deductible. Since owning the car, I have discovered that the lights are not covered by the warranty (and they are expensive. And this is an item in which I specifically asked the salesman if warranty covered this item. I know this seems like an unusual question, but I own car with xenon headlamps so I know how expensive these items are. Finally, my certified vehicle has been in the shop for repairs 5 times in 8 months of ownership. The premium price for a certified BMW is not worth it. Such had a another failure that caused 3 of 4 doors to lock and they now can't be opened. Maybe the certification process would not catch this failure, but according to the internet this is known problem with this model. So my question is why wasn't this corrected as part of the certification process. More