Grayson BMW

Josh is very rude. Not responsive. Multiple issues with him. He acts like you should be grateful to have BMW service, not the other way around. He reflects poorly on the service dept. Would use any other him. He acts like you should be grateful to have BMW service, not the other way around. He reflects poorly on the service dept. Would use any other dealership, if one were closer. Otherwise the dealer is fine, but is unfortunately the only game in town. More

Working with Andrea DeMarco at Grayson BMW was a very pleasant experience. I made my first appointment with her mostly to see what options I might have for purchasing a BMW. Andrea was very patient and v pleasant experience. I made my first appointment with her mostly to see what options I might have for purchasing a BMW. Andrea was very patient and very knowledgeable. She answered all of my questions as well as all of my concerns about buying a BMW. She followed up on that meeting with an email to thank me for coming in and to let me know I could contact her at any time with questions or concerns. I like that she contacted me by email as I had requested. She listened to me and worked diligently to find me the car I wanted within my parameters. She worked to get the financing I was comfortable with as well. As a woman, buying a car can be an intimidating experience. I felt very comfortable working with Andrea, and still do. Since I purchased my BMW, Andrea has stayed in touch, ready to answer any questions or concerns I have. When I expressed concern about some of the features on my car, she asked me to meet with her at Grayson. She took the time to go over every feature on my car and show me what it does and how it works. I have never had any salesperson do that when I bought a new car. Andrea followed up with me to let me know she is there for any questions I might have or for any information I might need. As Andrea said to me: I want you to love your BMW! I truly appreciate Andrea DeMarco for being the caring salesperson she is. That means a lot to me. Thank you, Andrea! More

Grayson BMW was professional, reliable and very fair. Andrea Demarco delivered on every promise she made and kept me informed all along the the way as my new BMW was being assembled. She has also follow Andrea Demarco delivered on every promise she made and kept me informed all along the the way as my new BMW was being assembled. She has also followed up after the purchase was completed. We have bought several BMWs over the years would highly recommend Grayson BMW and Andrea DeMarco. The best price and service we have found! More

Our experience with Grayson BMW was excellent. Andrea DeMarco was our sales associate, she did an excellent job helping us to process through what vehicle we wanted. She was not pushy and gave us plenty DeMarco was our sales associate, she did an excellent job helping us to process through what vehicle we wanted. She was not pushy and gave us plenty of room to drive and discuss each vehicle that we considered. Our buying process took about a month and during that month we looked at other dealerships and did not find the quality of vehicle or attention that we experienced with Andrea and Grayson BMW. We live and hours drive away and we believe that is was WORTH the drive. More

Andrea DeMarco and her helper was very good to me my wife an mother and helped us with everthing.This should tell you about both of them we bought three cars from them.So i will let this speek fore its self. an mother and helped us with everthing.This should tell you about both of them we bought three cars from them.So i will let this speek fore its self. We have got two new friends and will help them if we can. More

Best buying experience I have had. (I have purchased over 30 cars in the past 35 years) Professional staff that started with my client advisor, Cliff Briggs. Showed me several vehicles, was patient and very 30 cars in the past 35 years) Professional staff that started with my client advisor, Cliff Briggs. Showed me several vehicles, was patient and very informative. Not pushy at all. Worked overtime to get me the best money for my trade in. Actually worked out the deal while I was on vacation and had my car ready to pick up when I arrived back in town. More

Bought a used car from Grayson and was very pleased with the experience. The salesman Jim Savas was very helpful and knowledgeable. I had purchased cars in the past at other dealerships and felt pressured b the experience. The salesman Jim Savas was very helpful and knowledgeable. I had purchased cars in the past at other dealerships and felt pressured but did not feel that way at Grayson. I left with a great used car that I love and payments I can afford. I would definitely recommend this dealership to friends and family. I also plan to purchase my next car at Grayson. More

After purchasing a car in April, a 535I 2008, our sales girl did all the financing, the finance manager was unavailable. She forgot to get our downpayment, I had to remind her, I had to get the first fill girl did all the financing, the finance manager was unavailable. She forgot to get our downpayment, I had to remind her, I had to get the first fill up voucher and go to gas station myself. The car was hail damaged and it took 3 months to get back because they lied and lied about the status. They had to eat a rental twice for dropping the ball. One of the Grayson's son was very unprofessional and rude. Since the sales lady did our financing she did not mention explain the warranties or road hazards that were available and the length of each, so now they act like SOL> for us. I would never ever buy another car from Grayson ever More

Bought a used car and was not told about several defects with the car. Brought it in to get it fixed and the problem was not fixed. After finding more and more issues with the car they tried to trade this with the car. Brought it in to get it fixed and the problem was not fixed. After finding more and more issues with the car they tried to trade this car back in for $6000 less than I paid for it mere weeks prior to this. They are crooks and only concerned with profit. They tell you that they are doing everything to help and talk a good customer service game but not one person in this organization is prepared, willing, or able to actually back it up. One review on here mentioned I would not buy a car from them again if they were the last dealership on earth. I concur. I would rather walk. More

I am so happy with Grayson BMW. The internet site is most helpful. This is the easiest car that I have ever purchased. The salesperson, Andrea DeMarco, is so kind and courtious. Helped us with everything. Sh helpful. This is the easiest car that I have ever purchased. The salesperson, Andrea DeMarco, is so kind and courtious. Helped us with everything. She explained everything in a way that made it easy for us to decide which car we wanted. She and her assistant Ed, agreed to meet with us for a test drive, seeing that we diddn't have time to come all the way to Knoxville. Ed met us at White Pine, TN., with the car. What a great company. Andrea worked to agree on a price, which was great too. On Tuesday, Aug. 30, Andrea met us with the car at White Pine. She explained all the details, made the paperwork easy, and we were on our way home. Thanks so much for this wonderful experience in purchasing our new BMW. Gregory & Martha Belcher More