Grayson BMW

My experience at Grayson BMW could not have gone any better. Every person my family and I spoke with was nothing but polite and helpful. The client advisor that we worked with was Jim Savas, and I cou better. Every person my family and I spoke with was nothing but polite and helpful. The client advisor that we worked with was Jim Savas, and I couldn't thank him enough! He gave us complete attention and was the kind of person that you know is out for your best interest. We felt very taken care of as well as comfortable and confident about our recent purchase of our Nissan Altima. Thank you Grayson, and thank you Jim Savas for your impeccable costumer service and dedication to your clients! It was an absolute pleasure. More

Andrea was awesome! Did most communication over email which worked great for me & my schedule. She did great & catered to my needs and wants. I will see Andrea in a few years for my next vehicle. Gary which worked great for me & my schedule. She did great & catered to my needs and wants. I will see Andrea in a few years for my next vehicle. Gary in finance was awesome at explaining, answered my questions and made me feel as if I was the most important customer he had. More

My name is Don Read, I am in a BMW x5 club[outpost x5] I was looking to replace my BMW x5 4.6is and I found online the 4.8is at Grayson BMW in Knoxville TN, the car looked great and I call Grayson to see was looking to replace my BMW x5 4.6is and I found online the 4.8is at Grayson BMW in Knoxville TN, the car looked great and I call Grayson to see if it was still available and to my luck it was. I call Grayson BMW and spoke with Todd the sales person, nice young man , and knowledgeable of BMWs. I worked with Todd and there finance person for financing and everything went smoothly. I set up a delivery date for the x5 and flew to Knoxville TN for pick up,mind You I did not see the car in person but I read a few review about Grayson BMW and they where all good. Well I must admit,I am now a Grayson BMW fan too, the x5 4.8is was PERFECT, the interior, the exterior , wheels where all perfect, I could not believe my eyes.This BMW x5 4.8is is a rare x5,the engine is incredible . My test drive was from TN to NY[980 miles] the car handle and drove perfectly. I would HIGHLY recommend Grayson BMW, they are trustworthy and honest dealer and I have a trustworthy and honest Bmw x5 .I absolutely love my x5. she is a really head turner. Don Read NY. More

I gave Grayson BMW a perfect rating because I have never had a more pleasant car buying experience. I contacted Andrea directly due to the overwhelming amount of positive reviews I read about her online. Fr had a more pleasant car buying experience. I contacted Andrea directly due to the overwhelming amount of positive reviews I read about her online. From the very beginning, she demonstrated her flexibility and willingness to help by adjusting her schedule to meet with me. It can be a little intimidating going into a luxury dealership for the first time looking for a new car, but Andrea made me feel welcomed from the moment she introduced herself. I let her know ahead of time which exact car I was interested in, and when I got there it was already pulled up for me. She gave a thorough, informative overview of all of the car's neat features and creature comforts before my test drive. During the week-long process, our primary method of contact was via email. She always replied promptly and never came off as annoyed or bothered when I would send multiple emails asking questions. On the day of purchase, not once did she ever come off as pushy nor did I feel like I was in a boiler room when we were discussing price, like I did at other competing dealerships. From initial inquiry to purchase, the deal went along at my pace and I was able to take my time to make an informed decision. I felt very welcomed into the BMW family by her and the finance manager and I look forward to more business with them in the future. I will definitely be referring my friends and family her way. After buying my car from her, I can see how she has earned her illustrious reputation. More

the worst car buying experience of my life! I was tricked then lied to into buying a car, after I bought the car nothing was done that was promised. Now I'm stuck with a $30,000 car that after over three tri then lied to into buying a car, after I bought the car nothing was done that was promised. Now I'm stuck with a $30,000 car that after over three trips to the garage still doesn't run properly! I do not recommend Grayson BMW of Knoxville, they will tell you anything to get you to sign a contract! I have file complaints with BMWs corporate office and called Grayson BMW numerous times and still have not got a reply. More

I want all to know this was the best experience I have ever had making a purchase in my life & will recomend Grayson to eveyone I speak to. Mike Sonju was our sales rep & really worked hard for us, to get ever had making a purchase in my life & will recomend Grayson to eveyone I speak to. Mike Sonju was our sales rep & really worked hard for us, to get us in a great car at a great price, without any pain or hassle during the process. We literally were able to buy during our car during lunch. (Our) being my wife & myself.Mike always kept our best intrests in mind during the entire process & that is a huge difference between any other buisness I have ever dealt with & being 54 I have dealt with a few :-) Thank you Mike & the entire team at Grayson, you are great !! I will be a customer for life & will always recommend you to anyone who is in the market for a car !!.. More

I recently purchased a pre-owned Land Rover LR4 from Grayson BMW that I found via Cars.com. The vehicle I was looking for was very specific (color, options) and it just so happened they had “the one” I Grayson BMW that I found via Cars.com. The vehicle I was looking for was very specific (color, options) and it just so happened they had “the one” I was in search for, yet I was in Austin, TX. I worked with Andrea DeMarco from start to finish on this purchase. She was helpful throughout the process and was able to get all of the information needed on options, recent maintenance history, and condition, even though they are not a Land Rover dealer. Further, she helped coordinate a PPI from a 3rd party to inspect the vehicle for me. This was something I initiated as I wanted an independent party to look the car over since I would not be seeing it before purchase. The entire transaction was smooth and painless; she overnighted the paperwork to me with detailed instructions and had the contract executed the day she received my paperwork and check. Lastly, and most importantly, was the patience Andrea and Grayson BMW showed when the transporter I hired from UShip flaked out. I got the run-around for almost 10 days until I finally pulled the plug and found a better transporter. Low and behold, the car sat there for over two weeks before being picked up. They never complained or threatened to charge storage fees. Ultimately, the communication was excellent, the price was very fair, and the overall experience was top notch. More

This dealer also sales bad used cars, so be careful. When I say bad car, if the car last only about 6 months that is called bad car isn't? I bought KIA Rondo 2007 LX model from this slippery dealer in early I say bad car, if the car last only about 6 months that is called bad car isn't? I bought KIA Rondo 2007 LX model from this slippery dealer in early 2012. After about 6 months later the AC did not work any more. I paid over ten thousand dollar for that car that last only six months. I am very regret for buying from this dealer. A dealer with good business ethic would not sale the car that last only 6 months in good condition. This dealer does not stand behind it sold product. I definitely do not recommend this - even to buy BMW. I do not even want to pass by this slippery dealer. More

Oil change 6 cyl $105; replace 6 spark plugs $412; purported leak of transmission pan gasket/sealing sleeve $886; purported leak of differential pinion seal $307 Total cost on a 2007 BMW 530xi 108 purported leak of transmission pan gasket/sealing sleeve $886; purported leak of differential pinion seal $307 Total cost on a 2007 BMW 530xi 108,000 miles without any significant maintenance history $2258 of which labor amounted to $1462. Will told us spark plug change would be "about $150". I know by owning a BMW, everything costs more, but this is simply off the chart! More

Our experience at Grayson BMW was highlighted by the expertise and attention of Andrea DeMarco. Our online inquiries and continued questions started on June 4, 2012 ending with an in-person final signi expertise and attention of Andrea DeMarco. Our online inquiries and continued questions started on June 4, 2012 ending with an in-person final signing of documents and delivery of our new 2013 BMW 535xi on Monday morning August 20th, 2012. Every step of the way, Andrea was on top of the "build your own" vehicle process from manufacture to delivery. When the "Track your vehicle" feature of the BMW USA website went down, Andrea kept us informed of the ship's progress across the Atlantic, the prep center's preparation and release of the vehicle to the car transporter for overland delivery to the dealer. The vehicle was prepared for inspection and acceptance and Andrea gave us a personal and detailed walk-through answering all our questions. We would recommend Andrea Demarco without reservation. More