Grayson BMW

Arrogance sales staff. Walked in to buy a car got looked at but completely ignored by the sales staff because I was dressed casually and they probably didn't think I had the money to buy. I did. I left and at but completely ignored by the sales staff because I was dressed casually and they probably didn't think I had the money to buy. I did. I left and will never come back. I would rather drive to Chattanooga to buy a BMW than deal with the arrogant Grayson. Shame on you sales. More

My visit to Grayson BMW was. A very good experience. They worked very hard with me on a good trade-in price, sale of new car, and also making sure my new car was in good shape when I received it. When i They worked very hard with me on a good trade-in price, sale of new car, and also making sure my new car was in good shape when I received it. When it pulled around for me to pickup, the manager was very displeased with the cleanliness of the vehicle and said to rewash he whole thing. Its one small gesture to show how they are about doing business there. More

it was a great experience right from the start they were willing to work with me on a time that I could be there, it was a smooth no hassle deal that was really a very pleasnt change from other dealershi willing to work with me on a time that I could be there, it was a smooth no hassle deal that was really a very pleasnt change from other dealerships I have been to I will definetely go back there again, very friendly and nice people to work with. More

I received professional, honest and friendly service at Grayson BMW. It was so refreshing to have my transaction go so smoothly and correct. I will for sure refer friends, associates and family to Gray Grayson BMW. It was so refreshing to have my transaction go so smoothly and correct. I will for sure refer friends, associates and family to Grayson BMW. Shawn, my sales representative was perfect. More

I had been in the market for a new vehicle for about 5 months, after searching literally all over the East Coast via the internet I narrowed my search to four dealers. After taking all things into conside months, after searching literally all over the East Coast via the internet I narrowed my search to four dealers. After taking all things into consideration, I came to Grayson BMW to make my long awaited purchase. I found everyone that was involved in the sale to be patient, fair, and extremely helpful. I visited the dealership to look at the vehicle that I was interested in, however most of the negiotiations were conducted via e-mail and since I had never owned a BMW before I had numerous questions of which Andrea answered promptly and truthfully. Once the price and terms were agreed upon, I went back to the dealership to take delivery of my new BMW and was met by Jessica who delivered my vehicle to me, making sure that I was comfortable with all features my new vehicle had. After accepting the vehicle I was met by Steve and Jim who made the signing the documents painless, there was not any pressure to purchase additional items or warranties after they were thoroughly explained. At the end of the transaction I was congratulated by all of the staff that was instrumental in making ownership of a new BMW a reality. I would highly recommmend Grayson BMW for anyone considering the purchase of a BMW. More

After being burned on a deal by Global Imports (Gwinnett) in Atlanta on a certified, pre-owned 328i, I found a 328xi that Grayon BMW had posted online. Obviously, I was a bit hesitant to buy a car that I had in Atlanta on a certified, pre-owned 328i, I found a 328xi that Grayon BMW had posted online. Obviously, I was a bit hesitant to buy a car that I had not seen in person, but Andrea went the extra mile to send me additional photos that gave me some extra piece of mind on the car. After negotiating an extremely fair price on the car, Andrea and her colleagues did everything that they had to do to make the deal happen in a timely manner. My father and I drove from Atlanta to Knoxville (3 hrs) that afternoon to buy the car, and within 45 minutes we were leaving the dealership in my new 328xi. The buying process at Grayson was absolutely hassle-free, and I highly recommend buying your next BMW from them. In fact, I am sending my girlfriend there to purchase her next X5 in February. Kudos to Andrea and the fantastic staff at Grayson! More

Tie rod broke after sitting in snow for 8 days. Got an answer from Ray in service that did not make sense about "the car is not made to slid sideways"! I asked 2x if there was any obstructions with my ne answer from Ray in service that did not make sense about "the car is not made to slid sideways"! I asked 2x if there was any obstructions with my neighbors here. He told me no. Grant me what he told us made know sense I asked him if it could have been the build up of gravel from trying to move it off the slushy leaves..."no". Called Mike (Salesman).."Ray told me there was an obstruction"..."he will call you"...never called. I called Mike to make sure the touch ups that were to be down the week I purchased it was done.... another crazy answer "service and sales don't work together" once again I had someone hear that. How the hell did he find out that their was an obstruction then...what a liar!! He told me he had to go another call. Of course he already got my money I'm not important. I will never recommend these people to anyone or a BMW I should have bought the Volvo by the way they critized...bad taste! All I wanted was an answer and no one wanted to talk..all cover ups. I still never got the touch ups done and the car was there for 6 days...perhaps if Mr Sonju was listening and doing his job this worked would have been done. They all should be embarrassed of themselves. All protecting the crazy excuse the service manager told us....they hire idiots! I had to bring it up there 3 hr RT two separate times, just to get it details and touched up and STILL never did it. The last time Mike acted all bubbly and typical used car salesmanlike saying everything was done. I walked around the car and there was a noticable ding right on the hood. I believe he didn't think I would check it out and just leave so he could say I did it once I left. Also, got home and there was trash in side pockets. I shined the inside of the car I was NOT detailed. They just lied!!! General Manager is just as worthless and rude.. Steve Graham...all I wanted was an answer. I have insurance it was never about money! Angela was polite inthe beginning when she knew I was in the market for a car...funny how things change...no on calls you back! As far as the BBB rating I hope you all know you buy those ratings you don't earn them!! If you want a BMW got elsewhere even if the drive is a little further. Stay away from the people I dealt with or TRIED to deal with! More

I was pleased with my purchase. I would recommend this dealer. Andrea was very nice to work with and answered all my questions day, night and weekends. I bought my car from this dealer over the internet a dealer. Andrea was very nice to work with and answered all my questions day, night and weekends. I bought my car from this dealer over the internet and highly suggest them for long range distance purchases. More

Took the car in for service (oil change & repair passsenger side rear mirror not working). Took over one hour to check in and get a loaner car. The loaner car had David Dovenbarger's (service mana passsenger side rear mirror not working). Took over one hour to check in and get a loaner car. The loaner car had David Dovenbarger's (service manager) dirty gym clothes in back seat which was only found later in the day. When returned to pick up car the all they did was laugh about the incident of the clothes. Was told that mirror was fixed, oil changed, car was washed and was ready to go. She was told that the car was outside. Wrong, the car was parked around back which my daughter had to retrieve herself and when she couldn't find it, she asked the help of the only nice person (car porter) she dealt with there all day. The car was not washed as promised by the service manager. She got her car and later realized the mirror still has problems too. I called the General Manger (Steve Graham) the next day and told him the dealings of the day before and how very unprofessional and that the customer service that is expected from a BMW dealership was definitely lacking. He told me that he would have to check in on it and call me back. He did call me back and apologized for the dirty gym clothes that had been left in the car and for the poor service that my daughter had experienced. He told me to have my daughter call and schedule a time for her to bring her car back in and have it cleaned up. She had also told him of her displeasure in her latest car and that she was considering a trade. She called him one last time approximately a week and half ago and left a message for him to call her back. Well needless to say she has never recieved that call back. So, to make a long story short, she has traded her car at BMW of Chattanooga who showed her how we should've been treated. The only reason I gave them a "3" on friendliness is because anyone can be somewhat nice when it comes to wanting your money. Like I told Steve Graham the Sales Manager...... It's buyer beware! More

First found the nitro i purchased on the web, kept searching for several weeks; i did request additional info from dealership by e-mail and reply was prompt & cordial--days later still listed for sale searching for several weeks; i did request additional info from dealership by e-mail and reply was prompt & cordial--days later still listed for sale and price kept dropping, decided to just drive over and see vehicle--had never driven nitro, ridden in one, etc.--just liked the design--when we arrived, the nitro was delivered to us in less than 5 minutes--”Todd” was cordial--very helpful, etc. and all else worked out--finance manager George Holt was also extremely helpful -- they did their best, answered questions, etc. I would definitely recommend this dealership to anyone (as of now, that is, i have had my used vehicle for about a month, and so far, so good. I did e-mail Todd several days ago,but did not get a reply? The owners DVD was still in plastic wrap, wouldn't open up on anything we tried, can't just purchase another DVD from customer support, have to buy the package deal at $45 odd bucks, also the owner's manual wasn't included, jut user's guide. More