Grayson BMW

Grayson went above and beyond to get me into my car! The dealership was extremely helpful. They listened to my unique circumstance and found me the perfect car. They went above and beyond in arranging m The dealership was extremely helpful. They listened to my unique circumstance and found me the perfect car. They went above and beyond in arranging my financing and got me into the exact car I wanted. I could not ask for a better experience in dealing with these two sales persons. Top notch all the way! More

Grayson sets the bar! Hah...When I read the other reviews I see I am not alone. I am a recurring BMW owner, great car, always great service, That said, Grayson does a fant Hah...When I read the other reviews I see I am not alone. I am a recurring BMW owner, great car, always great service, That said, Grayson does a fantastic job setting the bar higher than others. This vehicle was my first used car purchase in over 15 years. After doing too much homework I settled on an X1 from Grayson. Jeremy Harvey handled my inquiry as I bought the vehicle 2 states away, site unseen. Pictures, candid identification of the flaws and how to fix them. Service above and beyond. I will be buying more vehicles from this dealership and from Jeremy. More

Great Experience! Jeremy Harvey and Matt Schroller did such an amazing job in helping me with buying a car. I had a particular car in mind and they were patient, answer Jeremy Harvey and Matt Schroller did such an amazing job in helping me with buying a car. I had a particular car in mind and they were patient, answered all my questions and worked to get me the best price. Jeremy spent 30 minutes going over every detail of the car so I would feel more comfortable once I left and checked in a few days later to make sure I had no further questions. Professional, courteous and accommodating, would definitely recommend this dealership to anyone looking for their next car! More

Best Possible Car Buying Experience I had been searching online for the perfect BMW 3 series and finally came across exactly what I was looking for at Grayson BMW in Knoxville. Jeremy Ha I had been searching online for the perfect BMW 3 series and finally came across exactly what I was looking for at Grayson BMW in Knoxville. Jeremy Harvey helped me through the whole process and was great with communication and answered every question I had. He and the rest of the staff at Grayson were incredibly friendly and accommodating. From test driving to financing, I didn't have a single problem with my car buying experience. To anyone who is looking at this dealership to buy their next car, I highly recommend it! More

Great experience Jeremy Harvey made this buy the best I have ever had. He paid attention to what we were looking for and saw to it that our needs were met. He was ver Jeremy Harvey made this buy the best I have ever had. He paid attention to what we were looking for and saw to it that our needs were met. He was very professional, very courteous. I was pleasantly surprised at the way we were treated. It really was unlike any previous car buying experience. More

Excellent Experience! We had looked all over the South for a one or two year oil X3 BMW. Jeremy showed us a one year old car but his best work was telling us about a new 20 We had looked all over the South for a one or two year oil X3 BMW. Jeremy showed us a one year old car but his best work was telling us about a new 2017 X3 that was just received. We bought it! Very happy@! More

Friendly, professional, easy to work with Had been looking for new car for several weeks. Once I determined model, price range I was comfortable with via online searches, found one at Grayson Had been looking for new car for several weeks. Once I determined model, price range I was comfortable with via online searches, found one at Grayson BMW. Responses to online inquiries were practically immediate and followed up with phone call when requested. Made appt to meet with staff, showed me auto I was looking at initially, cpl others to compare. Always very professional, friendly, not overbearing. Overall experience was great. More

The way buying a car should be. I was initially trying to buy a BMW 528 from CarMax. I had even paid the fee to have it shipped to Knoxville. Once at the dealership they wouldn't l I was initially trying to buy a BMW 528 from CarMax. I had even paid the fee to have it shipped to Knoxville. Once at the dealership they wouldn't let me purchase or test drive it due to the fact that it didn't arrive with the second key. I found this policy confusing thus bringing me to Grayson. What a difference! I felt valued and respected the moment I stepped out of my car at Grayson. I had contacted Jeremy Harvey and to my delight someone was right there waiting for me when I arrived. Mike Sonju assisted me in not only browsing the lot but was there to let me test drive a vehicle when I was ready. Here is what sets Grayson BMW apart from every dealership I have ever encountered. Mike S. made me feel at home during my entire experience. I literally had to do nothing but relax (how often can you say that buying a car?) for the entire experience. I bought a BMW 528 and found a dealership for life. Grayson BMW (especially MikeS and JeremyH) has set the bar so high that I don't believe its possible for another dealership to reach and certainly surpass. Hats off to the entire team and thank you for the experience. More

Horrible customer service! We leased a 5 series BMW in the past and now we lease an X4. I've been dealing with this dealership for the last 4 years. In general, I have experien We leased a 5 series BMW in the past and now we lease an X4. I've been dealing with this dealership for the last 4 years. In general, I have experienced the worst customer service ever. Especially the service department is a nightmare...I had so much issues with the X4 and they were not able to address efficiently any of these issues. They kept the car in the garage and eventually did absolutely nothing. The staff are in general rude and don't have the ability to LISTEN to the issues that you have with your car. We start thinking to consider that it might be worthwhile to drive all the way to Chattanooga for service rather than dealing with Grayson. It's very disappointing that BMW is represented by this dealership... More

First time BMW owner Jeremy Harvey was my personal sales advisor. He made my experience buying my first BMW great. What I liked was he didn't push me to buy anything. He l Jeremy Harvey was my personal sales advisor. He made my experience buying my first BMW great. What I liked was he didn't push me to buy anything. He let the car make my decision and he answered all of my questions I had. When it comes time to buy another, he will be the one I will look for. Thank you Jeremy. More