Grayson BMW

Pleasant people the experience of buying an unusual 2 year old used car (M4 coupe) was very low pressure and pleasant. Jeremy Harvey and Mike Sonju the 2 sales team m the experience of buying an unusual 2 year old used car (M4 coupe) was very low pressure and pleasant. Jeremy Harvey and Mike Sonju the 2 sales team members I dealt with was enjoyable. The price we settled on for the car I thought was appropriate and almost at wholesale level. I also had a very pleasant visit with Nicole to explain all the features of the technological aspects of the car. More

Great experience Sales team was kind, fast and efficient. Got in and out with little hassle. Great test drive route as well. Offered good variety of driving experie Sales team was kind, fast and efficient. Got in and out with little hassle. Great test drive route as well. Offered good variety of driving experiences. More

service department I was given extremly high prices for everything. Then after spending over $200 just for an estimate. I was lied to about what was wrong with my car. a I was given extremly high prices for everything. Then after spending over $200 just for an estimate. I was lied to about what was wrong with my car. and the service man whose name is Will was very high. everything he wanted to do was over $500 for each service. just to turn a little light off which includes replacing a sensor on the back wheel. he wanted to charge me $560 plus tax. the prices he gave me was pathetic. I will never use this dealership again ever. and as soon as i can i will sell this car and buy a different brand. this is horrible. More

Consistently Above and Beyond My wife and I have now purchased 3 cars from Grayson BMW! I have never had such amazing personal service in my life! Bought my first car from Jeremy My wife and I have now purchased 3 cars from Grayson BMW! I have never had such amazing personal service in my life! Bought my first car from Jeremy Harvey and ended up moving to another state. I called him 2 years later and he remembered me, who I worked for and where I moved! Who else has that kind of connection to their customers these days?! This time I live 2 states away and I needed 2 cars, and I really wanted to see if I could do business with them again... So I called up Jeremy and he had enlisted much help from Emma Shelton, told them what I wanted/needed, and they made it happen! I got 2 amazing cars and Matt Schroller even met me half way to deliver them! It is a rare thing these days to find such an obvious commitment to customer service. Thank you all and I'll be back! More

BUYERS BEWARE I bought a used MINI here with only 85k miles. Less than 10 days later the clutch went out and they refused to offer any assistance with the service. I bought a used MINI here with only 85k miles. Less than 10 days later the clutch went out and they refused to offer any assistance with the service. More

Excellant Service Jeremy Harvey, Steve Swaggerty and Emma were great in helping expedite my purchase of the BMW and provided answers to all of my questions. They made Jeremy Harvey, Steve Swaggerty and Emma were great in helping expedite my purchase of the BMW and provided answers to all of my questions. They made the purchase quick and a pleasant experience. Great group of people to work with in a no hassle purchase. More

Made it Easy Found an Audi I was interested in at Grayson via the internet and wanted to make sure it was a no hassle deal if I was traveling from out of town to s Found an Audi I was interested in at Grayson via the internet and wanted to make sure it was a no hassle deal if I was traveling from out of town to swap cars... IT WAS! They were very helpful and all was as descrobed and agreed. Actual lead in and out of dealership in record time. Very happy with staff and Finance guy.. Only reason for not giving a 5 star is because my tire pressure indicator light came on 30 miles after I left the dealer and appears they either didn't check, or didn't pay attention to, the proper tire pressure. All 4 tires were way off... anyway aside from that was easy Deal and I would definitely call them again when I have a need. Allen Sizemore (salesman) was very nice and had everything set up to go just as agreed. More

Efficient and friendly service I contacted Grayson BMW to find my new car, Jeremy Harvey responded to my request quickly and located my next car out of state in a day. He offered I contacted Grayson BMW to find my new car, Jeremy Harvey responded to my request quickly and located my next car out of state in a day. He offered me multiple options and combination of lease. He worked hard to put together good deal for me. I really enjoyed working with him. I recommend him if you wish to make good deal quickly and effectively. More

Disappointed in used car sales Disappointed in the sales/service from this dealership. I was not informed until after the sales contract was signed that the additional remote/key f Disappointed in the sales/service from this dealership. I was not informed until after the sales contract was signed that the additional remote/key fob is not included. The cost of the new remote with programming runs $600. This information could have been useful in the negotiation of the car price. I was only offered $100 by the internet sales manager which does not cover the cost. I attempted to contact the General Manager to see if this can be corrected, but no Vmail or calls were returned. More

Great Buying Experience Drove from Nashville for a better experience. Allen Sizemore courteously greeted me and made me feel valued. I had called about a car-it was ready a Drove from Nashville for a better experience. Allen Sizemore courteously greeted me and made me feel valued. I had called about a car-it was ready and waiting. I was offered refreshments and an immediate test drive. Afterwards I was met and we talked about the car. I wanted to look at another and was given the keys for another test drive. I picked the vehicle-the negotiating was typical-but friendly, back and forth to "the decision makers?" We arrived at a price and that was that. I was going to arrange my own financing but Grayson BMW offered more competitive BMW financing rates. Done deal! I was going to pay a large downpayment-the finance manager suggested I could invest the downpayment amount (my own choice of options) and most likely earn more interest/return $ than I would save by paying down my low interest loan. Great suggestion. I'm glad I made the drive-then the Product Expert (BMW Genius), Forrest Jones, offered to go over the major features. He scheduled a follow-up a few weeks later to go over questions (second delivery.) Excellent service! Great buying experience. More