Grayson BMW

Friendly and Professional My experience with Maria Yanni at Grayson BMW was simply amazing! No pressure, just facts and friendly people who made my car buying experience a "10" My experience with Maria Yanni at Grayson BMW was simply amazing! No pressure, just facts and friendly people who made my car buying experience a "10"! Although I live in Birmingham, AL, I will definitely consider another BMW in the future and will return to Grayson when I am in the market for another car! More

This place is the absolute best. Maria was such a wonderful to me. She went above and beyond, she did not only sell me a car. But she let me experience a great time At Grayson BMW of Knoxville. I was wonderful to me. She went above and beyond, she did not only sell me a car. But she let me experience a great time At Grayson BMW of Knoxville. I was very happy to get my car from there More

Great car buying experience Maria Yanni did a great job helping me purchase a used Lexus IS 250. She came in on her day off to help me as I was traveling about 90 miles to check Maria Yanni did a great job helping me purchase a used Lexus IS 250. She came in on her day off to help me as I was traveling about 90 miles to check out the car. I believe it to be an excellent vehicle just like she described to me with pictures, videos and fax report. She was very helpful in the sales process. Thank You Maria More

First time online car buying experience Maria Yanni made my wife and I an great deal on a 2012 Toyota Prius. We were nervous about buying online, but Maria sent lots and lots of pictures. I Maria Yanni made my wife and I an great deal on a 2012 Toyota Prius. We were nervous about buying online, but Maria sent lots and lots of pictures. It was like being there to see it in person. She assured us it would not disappoint, and she was right! After a 3+ hour drive from Kentucky, we saw what was in a beautiful red Prius in immaculate condition. The service department put it up on a lift to allow us to look under it, and told us to take our time. I have never been to a dealership that truly puts the customer first, until Grayson BMW. Maria, my only complaint is: I wish we were closer to you and the dealership, but it was worth every minute of the drive. Thank you to Maria, Emma, and all the other staff that made us feel welcome. More

I want to thank Maria yanni for helping me twice buying 2 cars from grayson bmw , She makes it so easy for me and fast enough to drive the car home in couple hours. I really appreciate you . cars from grayson bmw , She makes it so easy for me and fast enough to drive the car home in couple hours. I really appreciate you . More

Catastrophic Experience It is truly hard to believe what happened to my BMW at the hands of Grayson dealership during the “first year service" last month. As one employee bac It is truly hard to believe what happened to my BMW at the hands of Grayson dealership during the “first year service" last month. As one employee backed my car into the hall to return it to me, the other employee hit the switch that lowered the garage door, walked away and let it crash on top of my beautiful, still unblemished car, right in front of my eyes and ears! There was no sensor that stopped this huge commercial garage door from slamming onto the roof of my vehicle! Their reaction: “Oh, we will fix it!” I did not want a “fixed" car! But guess what, they were going to make a shameless profit on a trade in for a new vehicle! A predatory offer I could not possibly consider, given they had damaged my car. And not only that, Frank Scialdone, the general manager had the gull to send me a threatening e-mail that asked for the return of their service vehicle before the end of the next day (a working day for me, and I happen to live 100 miles away) or he would start charging me a fee for it! All of a sudden he got in a hurry after ignoring my messages for an entire week! I insisted they bring back my car and guess what? They did not even have the courtesy to wipe off the dirt they left behind during the repair process. So much for the phony words of the general manager: “I will restore your confidence in our dealership!" Not so much! Certainly not what you expect from a luxury brand! Apologies ring hollow, if actions do not back them up! More

Terrible dealership. I have purchased 2 cars from them and thought that the first time was just a fluke, as I had a terrible salesman. The second was no better and they have been holding my canceled exten and thought that the first time was just a fluke, as I had a terrible salesman. The second was no better and they have been holding my canceled extended warranty check hostage for 2 weeks while I'm still paying interest on it daily! The warranty company is now involved More

I went in looking for a used vehicle with a budget in mind plus a few things I wanted in my next purchase. The sales woman who found me in the parking lot was quick to greet me and offered her help. In t mind plus a few things I wanted in my next purchase. The sales woman who found me in the parking lot was quick to greet me and offered her help. In the beginning of our conversation/search things were going perfectly fine, then I began to notice some below the belt comments. It honestly felt like the scene in pretty woman where she’s picking out a dress and a sales woman told her she couldn’t afford anything in the store. Not everyone can afford a brand new $80k vehicle. I felt like I was treated very poorly with comments about how much my trade in was worth and what I could “afford” from their inventory. I will not be returning to this location and would never recommend it to anyone. Just because I’m not as privileged as some doesn’t give someone the right to treat me like I’m not even worth their time of day. I work hard to support my family and always try to treat others with the same respect as I expect. Etiquette is everything, especially in sales. one star is doing what is necessary to have this review seen. More

AWESOME Service Our sales rep Emma was AWESOME and very determined to make us a good deal. The dealership was really willing to work with us. They even arranged deliv Our sales rep Emma was AWESOME and very determined to make us a good deal. The dealership was really willing to work with us. They even arranged delivery because are out of state. I couldn’t say enough good things! We are very pleased. More

Do not purchase a vehicle from this location! I purchased my vehicle in late June of 2019. In August, my vehicle battery died. I contacted the dealership, as my battery was a 2013 and my car pur I purchased my vehicle in late June of 2019. In August, my vehicle battery died. I contacted the dealership, as my battery was a 2013 and my car purchased was a 2017- to see if they could replace the battery for me since my purchase was so recent. I left a message with the Pre-Owned vehicles Manager and never received a call back. I contacted them once again, and was told by the front desk agent that answered the phone that my battery going bad after 60 days or purchase (a battery 4 years OLDER than my vehicle) is the same as "purchasing something from the store, once it's yours they aren't liable" which is interesting because most places WILL allow returns or refunds on items that are damaged or break after they are purchased- I informed her I did not hear back from the Manager yet, and she insisted if I left a message he will call me back... no call back. I am extremely disappointed in their lack of customer service in this situation. The battery I purchased was $200. While I do understand if they were not able to replace the battery (to a degree from a business standpoint), but an apology and an offered oil change or something of that nature would have sufficed. I am not the type of person to look for any hands outs, but spending $200 + on a battery after purchasing a 17,000 + vehicle less than 60 days prior is absurd. DO NOT CONDUCT BUSINESS OR PURCHASE ANY VEHICLES FROM GRAYSON BMW*** More