Grayson BMW

Catastrophic Experience It is truly hard to believe what happened to my BMW at the hands of Grayson dealership during the “first year service" last month. As one employee bac It is truly hard to believe what happened to my BMW at the hands of Grayson dealership during the “first year service" last month. As one employee backed my car into the hall to return it to me, the other employee hit the switch that lowered the garage door, walked away and let it crash on top of my beautiful, still unblemished car, right in front of my eyes and ears! There was no sensor that stopped this huge commercial garage door from slamming onto the roof of my vehicle! Their reaction: “Oh, we will fix it!” I did not want a “fixed" car! But guess what, they were going to make a shameless profit on a trade in for a new vehicle! A predatory offer I could not possibly consider, given they had damaged my car. And not only that, Frank Scialdone, the general manager had the gull to send me a threatening e-mail that asked for the return of their service vehicle before the end of the next day (a working day for me, and I happen to live 100 miles away) or he would start charging me a fee for it! All of a sudden he got in a hurry after ignoring my messages for an entire week! I insisted they bring back my car and guess what? They did not even have the courtesy to wipe off the dirt they left behind during the repair process. So much for the phony words of the general manager: “I will restore your confidence in our dealership!" Not so much! Certainly not what you expect from a luxury brand! Apologies ring hollow, if actions do not back them up! More

Terrible dealership. I have purchased 2 cars from them and thought that the first time was just a fluke, as I had a terrible salesman. The second was no better and they have been holding my canceled exten and thought that the first time was just a fluke, as I had a terrible salesman. The second was no better and they have been holding my canceled extended warranty check hostage for 2 weeks while I'm still paying interest on it daily! The warranty company is now involved More

I went in looking for a used vehicle with a budget in mind plus a few things I wanted in my next purchase. The sales woman who found me in the parking lot was quick to greet me and offered her help. In t mind plus a few things I wanted in my next purchase. The sales woman who found me in the parking lot was quick to greet me and offered her help. In the beginning of our conversation/search things were going perfectly fine, then I began to notice some below the belt comments. It honestly felt like the scene in pretty woman where she’s picking out a dress and a sales woman told her she couldn’t afford anything in the store. Not everyone can afford a brand new $80k vehicle. I felt like I was treated very poorly with comments about how much my trade in was worth and what I could “afford” from their inventory. I will not be returning to this location and would never recommend it to anyone. Just because I’m not as privileged as some doesn’t give someone the right to treat me like I’m not even worth their time of day. I work hard to support my family and always try to treat others with the same respect as I expect. Etiquette is everything, especially in sales. one star is doing what is necessary to have this review seen. More

AWESOME Service Our sales rep Emma was AWESOME and very determined to make us a good deal. The dealership was really willing to work with us. They even arranged deliv Our sales rep Emma was AWESOME and very determined to make us a good deal. The dealership was really willing to work with us. They even arranged delivery because are out of state. I couldn’t say enough good things! We are very pleased. More

Do not purchase a vehicle from this location! I purchased my vehicle in late June of 2019. In August, my vehicle battery died. I contacted the dealership, as my battery was a 2013 and my car pur I purchased my vehicle in late June of 2019. In August, my vehicle battery died. I contacted the dealership, as my battery was a 2013 and my car purchased was a 2017- to see if they could replace the battery for me since my purchase was so recent. I left a message with the Pre-Owned vehicles Manager and never received a call back. I contacted them once again, and was told by the front desk agent that answered the phone that my battery going bad after 60 days or purchase (a battery 4 years OLDER than my vehicle) is the same as "purchasing something from the store, once it's yours they aren't liable" which is interesting because most places WILL allow returns or refunds on items that are damaged or break after they are purchased- I informed her I did not hear back from the Manager yet, and she insisted if I left a message he will call me back... no call back. I am extremely disappointed in their lack of customer service in this situation. The battery I purchased was $200. While I do understand if they were not able to replace the battery (to a degree from a business standpoint), but an apology and an offered oil change or something of that nature would have sufficed. I am not the type of person to look for any hands outs, but spending $200 + on a battery after purchasing a 17,000 + vehicle less than 60 days prior is absurd. DO NOT CONDUCT BUSINESS OR PURCHASE ANY VEHICLES FROM GRAYSON BMW*** More

Terrible Customer Service Absolutely Terrible Customer Service. Attempted at purchasing a vehicle. My Credit score they quoted they pulled wasn’t even close ( off by 100 points Absolutely Terrible Customer Service. Attempted at purchasing a vehicle. My Credit score they quoted they pulled wasn’t even close ( off by 100 points) - they never let me see the score , refused to give me a copy of my own score, then gave me the run around about why they could not. I compromised I asked if you can’t give the my score then give me the name of the bureau where it was pulled from so I could address an obvious error. Nothing. These people are the reason people hate car salesman. More

Treated me like family in a crisis Service is fantastic both here and at the body shop. My car (BMW X3 which I’ve owned for over a year) was stolen and recovered and they took great car Service is fantastic both here and at the body shop. My car (BMW X3 which I’ve owned for over a year) was stolen and recovered and they took great care of me when I brought it there for repair. As it turned out, my car was totaled. Service, GM and sales rep (Matt Schroller) all worked together to put me in a loaner right away, and then they sold me the exact car I had with less miles for less money (new), with no money down. I have no idea how they made this happen, but they did. They literally treated me like family. I highly recommended Matt as a knowledgeable, no-nonsense sales professional. He did the work and delivered exactly what I asked for. There are less expensive cars out there. There are plenty of places where you can save $1k if you spend the time. But you can’t put a price on peace of mind. I know I’m a demanding customer. Grayson continues to meet my expectations and delivers real value. And yes, they’ve got an awesome coffee machine—I actually like getting some work done in their bright, modern waiting area when my car is in for routine service. More

Pulled the Rug from Underneath Me I was shopping online for a very particular BMW and found exactly what I was looking for at Grayson. I spent a fairly significant amount of time rese I was shopping online for a very particular BMW and found exactly what I was looking for at Grayson. I spent a fairly significant amount of time researching, planning logistics, financing and talking with the sales person. I made a deposit of $1000 (which I have no idea if I will get back) and then was told that the car had been sold to someone else several days before. Once i was informed of this, I tried to reach leadership at the dealer and it was clear they were using the reception staff as a wall to not talk with me, explain what happened, or anything else. It was all very sketchy. More

2015 Range Rover Do not buy from dearlship bought. 2015 Range Rover.about a month ago . Took back next day oil leak had to beg threatened to sue in order to get gasket Do not buy from dearlship bought. 2015 Range Rover.about a month ago . Took back next day oil leak had to beg threatened to sue in order to get gasket put on for oil leak . Took car home then a cracked cam head was discovered by mechanic job weld was used to cover up crack has never stop leaking oil . It’s a money pit and have not drove my car but 4 days . Mike simerlien manager beware do not buy from this company. They did not disclose this suv had oil leak or issue. Please read all reviews before you buy from this company on park side drive Knoxville tenn . More

Excellent Let me first start off by saying this purchase was my third MINI (yes, I like them that much)! Each time I am in this dealership they go well above th Let me first start off by saying this purchase was my third MINI (yes, I like them that much)! Each time I am in this dealership they go well above the call of action to take care of me. From extending me loaners to selling me a new car this time, they are excellent in all aspects. From the service department to the sales department, you will not be disappointed. I could not decide on which MINI I wanted to purchase and they let me drive 3 of them for days a time to make my decision. HANDS DOWN, best customer service!!! More