Grayson BMW

Scheduling the appointment was easy. Matt handled check in efficiently and had me back in my BMW earlier than expected. The waiting area has everything you need to work remotely while th Matt handled check in efficiently and had me back in my BMW earlier than expected. The waiting area has everything you need to work remotely while they work on your BMW. More

Exceptional service! Very knowledgeable about the recommended services - even when it called for something to do with door hinge on my I8. Very knowledgeable about the recommended services - even when it called for something to do with door hinge on my I8. More

I've used this service department for several years wit h excellent ervicee until this last visit. Service was for oil change.but immediately upon arrival al, service representative esentative started to up excellent ervicee until this last visit. Service was for oil change.but immediately upon arrival al, service representative esentative started to upsell alignment and later tires. Tires have less than 10,000 miles and exhibiting normal wear. Service advisor. brought ht a cell phone video and stated both rear tire required replacement due to mis-aligned suspension n I refused further work as the video was of such poor quality as to be useless. soon spec ting the tires at home, it is obvious there is plenty of tread left and the wear pattern is not sufficient to warrant replacement. I'm still receiving reminders to replace the tires. When the tires do need replacement it won't be at your facility. More

The service is always top notch! Communication is unmatched. I love the pricing transparency also! Communication is unmatched. I love the pricing transparency also! More

My wife and I have purchased many high end vehicles over the last thirty years, from Jaguar to Mercedes and BMW. We live in the greater Atlanta area and have been less than completely satisfied with the cus the last thirty years, from Jaguar to Mercedes and BMW. We live in the greater Atlanta area and have been less than completely satisfied with the customer sales experience at our local dealerships. When I found Roger at Grayson BMW, he was like no other salesperson I have ever dealt with. He treated me as if I was his only client. We knew that we had to make the trip to Knoxville to purchase from Roger at Grayson! He gave me the best price for my trade and the new vehicle as well. The incredible customer experience was icing on the cake! Tom in the finance office wrapped up the paperwork in a timely manner. Exceptional experience from start to finish! Roger is an incredible asset to Grayson! Looking forward to my next purchase! More

I have always used Grayson bmw service. Always exceptional service from Justin Pickel. He has been my family’s go to for several years ! Always exceptional service from Justin Pickel. He has been my family’s go to for several years ! More

Grayson did a great job of servicing my X5 and diagnosing an issue I was experiencing with my HUD. I explained the issue with the HUD and Matt thought it might be the battery. The service technician confir an issue I was experiencing with my HUD. I explained the issue with the HUD and Matt thought it might be the battery. The service technician confirmed the battery was the problem. My X5 and HUD are working great. Grayson does a great job of getting you in and out on time. More

The service dept. is always very accommodating! Matthew was great and very thorough with the service info for our X7 is always very accommodating! Matthew was great and very thorough with the service info for our X7 More

Justin Pickle makes bringing my car in for service a breeze. His is kind and courteous and makes the entire process enjoyable. He is the best! breeze. His is kind and courteous and makes the entire process enjoyable. He is the best! More

Make appointment for 1:00pm and arrive 15min early to be told it will be 3 hours. I asked why would I make an appointment and it take 3 hours for an oil change, I was told that’s your appointment time and t told it will be 3 hours. I asked why would I make an appointment and it take 3 hours for an oil change, I was told that’s your appointment time and there is cars in front of you. Appointment times are when your vehicle is scheduled to be serviced More