
Grayson BMW
Knoxville, TN
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Very satisfied with Trent Shull-my service rep. Overall the service has been very good. My only suggested service improvements are with their warranty repairs. I have had 2 repairs and each requ Overall the service has been very good. My only suggested service improvements are with their warranty repairs. I have had 2 repairs and each required multiple trips and labor hours to complete but ultimately required replacement parts- one for a sunroof retractor and the other for new brake rotors. Each could have been fixed quicker (and with less labor) by replacing the parts after the initial diagnosis. More
Exceptional guest service from not only the sales department, but the service department as well! Special recognition and praise to Trent Shuller in Service and Mike Sonju in Sales for being leade department, but the service department as well! Special recognition and praise to Trent Shuller in Service and Mike Sonju in Sales for being leaders in hospitality and truly taking care of their clients at Grayson! These two team members in particular, as well as the welcoming culture of the entire team, truly dictate the strong leadership and management's dedication to satisfaction. More