Grayson BMW

Treated me like family in a crisis Service is fantastic both here and at the body shop. My car (BMW X3 which I’ve owned for over a year) was stolen and recovered and they took great car Service is fantastic both here and at the body shop. My car (BMW X3 which I’ve owned for over a year) was stolen and recovered and they took great care of me when I brought it there for repair. As it turned out, my car was totaled. Service, GM and sales rep (Matt Schroller) all worked together to put me in a loaner right away, and then they sold me the exact car I had with less miles for less money (new), with no money down. I have no idea how they made this happen, but they did. They literally treated me like family. I highly recommended Matt as a knowledgeable, no-nonsense sales professional. He did the work and delivered exactly what I asked for. There are less expensive cars out there. There are plenty of places where you can save $1k if you spend the time. But you can’t put a price on peace of mind. I know I’m a demanding customer. Grayson continues to meet my expectations and delivers real value. And yes, they’ve got an awesome coffee machine—I actually like getting some work done in their bright, modern waiting area when my car is in for routine service. More

Pulled the Rug from Underneath Me I was shopping online for a very particular BMW and found exactly what I was looking for at Grayson. I spent a fairly significant amount of time rese I was shopping online for a very particular BMW and found exactly what I was looking for at Grayson. I spent a fairly significant amount of time researching, planning logistics, financing and talking with the sales person. I made a deposit of $1000 (which I have no idea if I will get back) and then was told that the car had been sold to someone else several days before. Once i was informed of this, I tried to reach leadership at the dealer and it was clear they were using the reception staff as a wall to not talk with me, explain what happened, or anything else. It was all very sketchy. More

2015 Range Rover Do not buy from dearlship bought. 2015 Range Rover.about a month ago . Took back next day oil leak had to beg threatened to sue in order to get gasket Do not buy from dearlship bought. 2015 Range Rover.about a month ago . Took back next day oil leak had to beg threatened to sue in order to get gasket put on for oil leak . Took car home then a cracked cam head was discovered by mechanic job weld was used to cover up crack has never stop leaking oil . It’s a money pit and have not drove my car but 4 days . Mike simerlien manager beware do not buy from this company. They did not disclose this suv had oil leak or issue. Please read all reviews before you buy from this company on park side drive Knoxville tenn . More

Excellent Let me first start off by saying this purchase was my third MINI (yes, I like them that much)! Each time I am in this dealership they go well above th Let me first start off by saying this purchase was my third MINI (yes, I like them that much)! Each time I am in this dealership they go well above the call of action to take care of me. From extending me loaners to selling me a new car this time, they are excellent in all aspects. From the service department to the sales department, you will not be disappointed. I could not decide on which MINI I wanted to purchase and they let me drive 3 of them for days a time to make my decision. HANDS DOWN, best customer service!!! More

Excellent This was my second mini purchased from Mini of Knoxville. All aspects of my purchase were handled with professionalism and knowledge. The service I re This was my second mini purchased from Mini of Knoxville. All aspects of my purchase were handled with professionalism and knowledge. The service I received from my first mini was excellent as well. I will recommend Mini of Knoxville to everyone. More

BMW Service We were treated with GREAT customer service from our CSR Justin, the service department, and the parts department. All our concerns and questions were We were treated with GREAT customer service from our CSR Justin, the service department, and the parts department. All our concerns and questions were answered and resolved. All the employees were courteous and friendly. Would recommend anyone with a BMW go to Grayson BMW. More

Excellent Service Once Again The appointment was right on time. Walked across the street for breakfast and by the time I returned the work was almost completed. They performed t The appointment was right on time. Walked across the street for breakfast and by the time I returned the work was almost completed. They performed the requested service exactly as specified and at a reasonable cost. Good work at a fair price performed on time. Can't ask for much more from a service appointment. Always a pleasure working with my service advisor, Will Miller. He has detailed knowledge of my BMW and is happy to discuss the technical aspects of whatever I ask him. More

Best car buying experience EVER!!!! I contacted Curtis Gallagher at BMW asked him a few questions and told him what I was interested in and within minutes I found exactly what I was look I contacted Curtis Gallagher at BMW asked him a few questions and told him what I was interested in and within minutes I found exactly what I was looking for. Mike Bowles was a big help on the day we picked our car up as well. On a scale of 1-10, 10 being the highest I would give Curtis, Mike and BMW 15+. Thanks again for a great experience!!!! More

Great experience I love my new BMW! Lauren was professional and thorough. She did a fantastic job of showing me the available options and communicating with me throug I love my new BMW! Lauren was professional and thorough. She did a fantastic job of showing me the available options and communicating with me through the buying process. Absolutely fantastic experience! More

Excellant service Able to schedule me on short notice, provided quick service while I was there, informed me of the status of the work as it happened and got me out qui Able to schedule me on short notice, provided quick service while I was there, informed me of the status of the work as it happened and got me out quickly with limited paperwork. More