Grayson BMW
Knoxville, TN
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Trent is the best, always great communication when he has our BMW. Grayson BMW goes above and beyond anyone else when it comes to customer service! our BMW. Grayson BMW goes above and beyond anyone else when it comes to customer service! More
The service department was easy to get an appointment. I arrived early and was immediately waited on. Justin estimated 1 hour for the service. Service and a good car wash was done in a timely manne I arrived early and was immediately waited on. Justin estimated 1 hour for the service. Service and a good car wash was done in a timely manner. Service associates courteous, efficient and knowledgeable.. More
I have a general aversion to car dealerships and car salespeople. It gives me the hives to even enter a dealership looking for a car. Tyler is only one of 2 people I would want to talk to again concerni salespeople. It gives me the hives to even enter a dealership looking for a car. Tyler is only one of 2 people I would want to talk to again concerning a new car. The man is off-scale compared to the rank and file that one finds. He worked for 2.5 years to get me the exact vehicle I wanted, keeping me informed every step of the way. He wasn't just my salesman; he felt like my friend. More
The dealership was clean and accommodating. James, service rep, was courteous and helpful. Wash bay was extremely backed up during my visit so had to wait approximately 45 minutes for wash to b James, service rep, was courteous and helpful. Wash bay was extremely backed up during my visit so had to wait approximately 45 minutes for wash to be completed. More
They had the tire in stock and replaced it quickly. Trent provided a good video of the tire damage and an explanation of the need to replace instead of repair. Trent provided a good video of the tire damage and an explanation of the need to replace instead of repair. More
I have dealt with Steve at least since 2011, he is always professional and returns my calls. I would rate Steve at 10+ out of scale of 1-10 Steve is the best Since 1995, I have purchase 30 new or CPO v professional and returns my calls. I would rate Steve at 10+ out of scale of 1-10 Steve is the best Since 1995, I have purchase 30 new or CPO vehicles from Grayson, sometime 2 per year More