Grayson BMW

Purchased a used 3 series from this dealership that turned out to have frame damage from an accident that Grayson BMW NEVER revealed. Would not return my calls after complaining. Shady dealership and turned out to have frame damage from an accident that Grayson BMW NEVER revealed. Would not return my calls after complaining. Shady dealership and dishonest sales practices. Stay away from them. More

Matt Cole was AWESOME to work with - explained and showed me ALL the features when ordering my 2024 X5! I purchased a 2015 X5 in Dec 2014 - it has been a workhorse for me, as a REALTOR in the Sevierville / me ALL the features when ordering my 2024 X5! I purchased a 2015 X5 in Dec 2014 - it has been a workhorse for me, as a REALTOR in the Sevierville / Pigeon Forge / Gatlinburg areas - the X5 is the PERFECT Real Estate Vehicle. I also want you to know that Matt in Service Dept is a lot of the reason that I decided to buy another X 5. I really appreciate the service I have been given since 2015. I will tell you that Mike Sonju was my Salesperson in 2014 and was awesome to work with at the time, because I am 100% Commission I try to be loyal - I asked that Mike be in on this deal - disappointed that Mike did not call, and wish me well with my new vehicle" IF " he was brought in on this deal. LOVE,LOVE,LOVE BMW - it REALLY is THE ULTIMATE DRIVING MACHINE! Thank You! More

Great experience from start to finish. Everyone was helpful and the process was streamlined. Our salesperson was fantastic to work with! Everyone was helpful and the process was streamlined. Our salesperson was fantastic to work with! More

Grayson BMW & Matt Cole and all the guys made my experience five star!!!! I flew in from Virginia and the picked me up from the airport we went over everything and then I was out the door! experience five star!!!! I flew in from Virginia and the picked me up from the airport we went over everything and then I was out the door! More

Grayson BMW- “A Name You Can Trust” Unfortunately, that is not the buying experience we had here. We drove from Chattanooga 3 times to test drive/look at our 2019, BMW X7. Our first test drive we heard so is not the buying experience we had here. We drove from Chattanooga 3 times to test drive/look at our 2019, BMW X7. Our first test drive we heard sounds coming from the front end. Our salesman said the SUV still needs to go through the reconditioning process. He said everything will be just fine. Less than 24 hours in our possession and the same sounds are still present. We immediately contacted Grayson to let them know we have an appointment at a local BMW dealership to get it looked at. It’s been in the shop going on 2 weeks. Needing multiple repairs. - Visible leaking hydraulic fluid. (Replace tension struts) & (lower control arm) -Broken driver puddle light -Broken climate vent - 2nd Key non-functioning (missing buttons) Uneven front tire wear on original tires. (replaced to prevent future damage) -$1,394.92 out of our pocket. The positive- they addressed cosmetic issues with the paint and rims. We do understand that this is a used vehicle, but it’s rather disappointing that this vehicle was released to us with multiple repairs needed. More

Found a CRV that I loved and they worked with me to get it to a great price. Maria and Jeremy were knowledgeable, well prepared, professional, and efficient throughout the process. I was in and out in unde it to a great price. Maria and Jeremy were knowledgeable, well prepared, professional, and efficient throughout the process. I was in and out in under three hours with a really nice vehicle. Very easy buying experience. I named the “out the door” price that I needed and they immediately said yes. I expected hours of back-and-forth negotiations and possibly walking out disappointed, but that didn’t happen! More

Great experience with Matt Cole in sales and Jacob Waldschlager in finance, as well as the entire dealership. I was an out-of-town buyer and they made the whole experience easy, would definitely reco Waldschlager in finance, as well as the entire dealership. I was an out-of-town buyer and they made the whole experience easy, would definitely recommend and return! More

My husband and I were so pleased with Maria Yanni and the dealership. She made a car purchase from Naples Florida to Connecticut easy! The dealership and she are a good team dealership. She made a car purchase from Naples Florida to Connecticut easy! The dealership and she are a good team More

We had the best experience purchasing our new car at Grayson BMW. Matt C. and his whole team were so helpful and thorough. We highly recommend them and look forward to continuing to work with them in th Grayson BMW. Matt C. and his whole team were so helpful and thorough. We highly recommend them and look forward to continuing to work with them in the future. More

I had a great purchasing experience at Grayson BMW! Maria was very nice and knowledgable. She has gone out of her way to help answer all my questions. She made the car buying process quick and painless Maria was very nice and knowledgable. She has gone out of her way to help answer all my questions. She made the car buying process quick and painless. I would recommend Maria and Grayson BMW for your next car. More