Grayson BMW

Salesman Arron Walker saw both professional and courteous throughout my purchase of a 17 year old BMW M Roadster which Grayson BMW listed as in "Excellent condition". Arron was most helpful until I started throughout my purchase of a 17 year old BMW M Roadster which Grayson BMW listed as in "Excellent condition". Arron was most helpful until I started seeing, and pointing out, a few problems with the car. Then I was told the car was "an as is sale" and that "in excellent condition" rally meant "excellent condition for its age" which can be interpreted to mean that the car is still running, NOT THAT ITS CONDITION IS REALLY EXCELLENT! A somewhat minor problem was the broken third stop light in the trunk. From experience I know that once the plastic in the light brakes the light disintegrates. Cost: A new part, uninstalled in my hand, $198.68 before tax. But the real problem was a dash light showing a FAILED MAIN AIRBAG! Arron tried to pretend that nobody at Grayson BMW had noticed this major problem! The fault is not with Arron Walker, the salesman, it is with Grayson BMW for not revealing that the car had a failed main airbag but instead misrepresented the car as "in excellent condition". Further, it is obviously the policy of Grayson BMW to hide problems and to misrepresent the condition of used cars it offers for sale. I have given Grayson BMW a 4 star rating out of great generosity because the individuals with whom I dealt were helpful, friendly and professional. The problem is therefore with the upper management and their policy of deception. Years ago there were jokes about the definition of dishonesty being a "used car salesman". Grayson BMW is keeping that tradition alive! More

Purchased a used vehicle described excellent condition like new, had issues and they refused to correct. They were very pleasant selling the vehicle and delivered it to my home when they drove it there I like new, had issues and they refused to correct. They were very pleasant selling the vehicle and delivered it to my home when they drove it there I noticed a crack in the windshield and a tear in the convertible top and they said “my manager said, you saw pictures of it and if there’s a tear and a crack it was there before you bought it and we won’t fix it”. They are liars and bait and switch experts! BEWARE and shop elsewhere!!! More

We didn’t have our Sonata a week and it leaked significant oil in driveway and was nearly gone from reserve. We were told by salesman it was inspected upon purchase. Manager told us they aren’t. T significant oil in driveway and was nearly gone from reserve. We were told by salesman it was inspected upon purchase. Manager told us they aren’t. They were condescending after problem was presented saying we should expect it from used car. We are devastated we are stuck with it. They have no interest is taking care of us. More

Worked with Matt Coles for purchasing a new vehicle. From Start to Finish he was very easy to work with. Highly recommend working with him! From Start to Finish he was very easy to work with. Highly recommend working with him! More

Matt and the team were so friendly and helpful as we worked through my lease agreement. worked through my lease agreement. More

I recently had the pleasure of working with Maria Yanni at Grayson BMW, and I cannot speak highly enough of her exceptional service and professionalism. From the moment I contacted her about purchasing a u at Grayson BMW, and I cannot speak highly enough of her exceptional service and professionalism. From the moment I contacted her about purchasing a used 2018 BMW 3-Series, she made the entire process seamless and stress-free. Despite it being my first time buying a car "Sight unseen," Maria went above and beyond to address all my concerns and ensure that I felt confident in my decision. Maria's dedication and expertise truly set her apart. She was always readily available, promptly responding to all of my questions and requests. Her extensive knowledge of the vehicle and her willingness to provide detailed information made me feel like I was there in person, inspecting the car myself. Furthermore, Maria's outstanding commitment extended beyond the sale itself. She took the extra step of coordinating the shipping of the vehicle to my location in southern California, ensuring it arrived in pristine condition. Overall, Maria Yanni is an outstanding sales professional who exemplifies the highest standard of customer service. Her attentiveness, reliability, and commitment to making the car-buying experience exceptional are truly commendable. I would highly recommend Maria and Grayson BMW to anyone in search of a top-quality vehicle and a seamless purchasing process. More

I bought a vehicle from Maria Yanni. Living in Michigan I didn’t know how smooth the process would be. But Maria made it as easy as possible I would absolutely purchase another vehicle f Living in Michigan I didn’t know how smooth the process would be. But Maria made it as easy as possible I would absolutely purchase another vehicle from Maria and Grayson BMW!! More

Slavik was pleasant and easy to deal with. He had everything organized and ready for me when air arrived to pick up my car. He had everything organized and ready for me when air arrived to pick up my car. More

Very satisfied with service on purchasing a new car. Matt Cole did a great job for us. Matt Cole did a great job for us. More

Do not get the salesman Brian! !!! A rude spoiled brat. Acts like a jerk and very immature. Better not say anything negative. That’s when his real personality will be exposed . !!! A rude spoiled brat. Acts like a jerk and very immature. Better not say anything negative. That’s when his real personality will be exposed . More