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Grayson BMW

Knoxville, TN

4.8
771 Reviews

10671 Parkside Drive

Knoxville, TN

37922

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Showing 771 reviews

December 07, 2023

The staff are Always very accommodating and friendly. Service department is very thorough. Good communication throughout visit. More

by Jdecibus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
December 07, 2023

Its a nice dealer, nice workers and i feel at home, recommend for all, on time More

by Arthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
December 07, 2023

Trent is the best, always great communication when he has our BMW. Grayson BMW goes above and beyond anyone else when it comes to customer service! More

by Nicole Schuh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
December 07, 2023

The quality of the car convinced me to buy it. We paid asking price. I am disappointed that I only received 1 key. More

by lorikilbey
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler Irvine
December 07, 2023

The service department was easy to get an appointment. I arrived early and was immediately waited on. Justin estimated 1 hour for the service. Service and a good car wash was done in a timely manne More

by melbamurphree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
December 07, 2023

We wouldn’t buy a BMW from any other dealership! !! The service is very reliable, especially Matt Schroeder, the service advisor. More

by P.hotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Schroeder
December 06, 2023

I have a general aversion to car dealerships and car salespeople. It gives me the hives to even enter a dealership looking for a car. Tyler is only one of 2 people I would want to talk to again concerni More

by RevTemerity
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Irvine
December 06, 2023

Matt was super efficient and professional. Car repaired in a timely manner. Positive experience for me. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
December 06, 2023

The dealership was clean and accommodating. James, service rep, was courteous and helpful. Wash bay was extremely backed up during my visit so had to wait approximately 45 minutes for wash to b More

by matys01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
December 06, 2023

They had the tire in stock and replaced it quickly. Trent provided a good video of the tire damage and an explanation of the need to replace instead of repair. More

by psulli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
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