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Grayson BMW

Knoxville, TN

4.8
912 Reviews

10671 Parkside Drive

Knoxville, TN

37922

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Showing 912 reviews

March 05, 2024

Very thorough and professional. They troubleshooted a problem and completed the repair for no charge. More

by Possum
Recommend Dealer
Yes
Employees Worked With
Kevin Ray
March 05, 2024

Justin Pickle is the best service adviser! He is friendly and always takes excellent care of his customers! More

by Bowlingll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickle
March 05, 2024

The staff was very professional and helpful. The dealer ship was clean and loaded with drinks and snacks! It was actually less than the original quote, so I was very happy. More

by Millwrightclint8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
March 05, 2024

Matt in the service department was extremely helpful diagnosing our problem. Wouldn’t take our car to anyone else. More

by smithd653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Schroller
March 04, 2024

Service was fast and thorough and James, my service advisor, was excellent. He kept me updated through everything. More

by Brandon1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
March 04, 2024

First time at this BMW dealer. I had one issue that concerned me, but James promptly addressed it, and I will certainly be going back to Grayson BMW. More

by Cimmordino1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Pyka
March 02, 2024

We had a low oil message and got excellent service by just stopping by. Thank you for your diligent care. More

by wgurevitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
March 02, 2024

Justin is one of the best service advisors that Grayson has. His knowledge and excellent communication skills when dealing with our 2011 BMW when it needs repairs and service are tremendously valued. We ap More

by caribbeangator
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickell
March 01, 2024

Friendly and Efficient. Knowledgeable about their cars. Easy to get an appointment. Would highly recommend More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickel
March 01, 2024

Great experience on a used car purchase. Our sales representative Colin was friendly. knowledgeable about the non-BMW vehicle and great with answering all of our questions. If we are ever More

by dpporter
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Colin Jackale, Sales; Ric B, Finance
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