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Grayson BMW
Knoxville, TN
1,059 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,059 reviews
June 13, 2024
I recently purchased a used vehicle from Greyson BMW, and my experience was overwhelmingly negative. The car they sold me had existing damage that was not disclosed, and I feel completely deceived. When I br my experience was overwhelmingly negative. The car they sold me had existing damage that was not disclosed, and I feel completely deceived. When I brought this issue to their attention, the sales representative, Mike Sonju, was incredibly unprofessional. He blatantly lied to my face, insisting that there was no prior damage, and even went so far as to accuse me of lying. To make matters worse, he threatened to throw me out for no reason. This kind of behavior is completely unacceptable. I will never buy a car from Greyson BMW again and strongly advise others to avoid this dealership at all costs. More
by Luckian2005
Employees Worked With
Mike Sonju
June 12, 2024
James Pyka provided me excellent service. He kept me advised of the status of my car. He treated me and my situation with the utmost care and respect. Kudos to hum for great service He kept me advised of the status of my car. He treated me and my situation with the utmost care and respect. Kudos to hum for great service More
by KAYMJEFFERS
Employees Worked With
James Pyka, Jacob Hanshaw
June 11, 2024
I appreciate Justin for taking care of our 2011 BMW M3. His knowledge of the vehicle and excellent customer service is the main reason we continue to have our vehicle serviced at Grayson. The communication His knowledge of the vehicle and excellent customer service is the main reason we continue to have our vehicle serviced at Grayson. The communication is exceptional and the description of services needed makes the transaction very transparent. More
by caribbeangator
Employees Worked With
Justin
June 09, 2024
I was traveling from Atlanta to Lexington and experienced some car trouble just South of Knoxville. After a quick google search I made my way to Grayson BMW. Dylan meet me outside the service bay. I explaine some car trouble just South of Knoxville. After a quick google search I made my way to Grayson BMW. Dylan meet me outside the service bay. I explained that I was traveling and the problem with my X5. Dylan and team took my car immediately, diagnosed the issue, made the necessary repair and had me back on the road within an hour. Dylan kept me updated throughout the process. I’m so thankful for the help I received at Grayson BMW. More
by crevans3601
Employees Worked With
Dylan Harris
June 08, 2024
Dylan is a very experienced service manager, and is an asset to your team. He always meets me with a happy greeting, and keeps me updated on my vehicles time to be completed. asset to your team. He always meets me with a happy greeting, and keeps me updated on my vehicles time to be completed. More
by Mtaco56
Employees Worked With
Dylan
