Grayson BMW

Had an emergency repair that was needed while traveling from Florida. They took care of the problem and got us back on the road post haste. from Florida. They took care of the problem and got us back on the road post haste. More

James was very helpful and accommodating when things running behind. Staff was warm and personable. running behind. Staff was warm and personable. More

My recent experience with Grayson BMW has left me deeply disillusioned and compelled to caution prospective buyers with the age-old adage, Caveat Emptor – let the buyer beware. As someone who deliberately s disillusioned and compelled to caution prospective buyers with the age-old adage, Caveat Emptor – let the buyer beware. As someone who deliberately sought out a high-end dealership, I expected a level of service and integrity that would justify the premium price tag. Unfortunately, my interactions with Grayson BMW fell far short of this expectation, casting doubt on their purported motto, "A Name You Can Trust." From the outset, the sales process at Grayson BMW was marked by ambiguity and misrepresentation. Despite their promises of transparency and trustworthiness, I quickly realized that their motto was nothing more than a facade. The sales tactics employed by Grayson BMW were manipulative and misleading, designed to coerce customers into making uninformed decisions. Critical details were conveniently omitted, and assurances made by the sales staff proved to be hollow promises. Moreover, the post-sale support and customer service provided by Grayson BMW were equally disappointing. Once the ink had dried on the contract, any semblance of accountability or responsiveness vanished into thin air. Attempts to address concerns or seek clarification were met with indifference and apathy, leaving me feeling undervalued and ignored as a customer. In hindsight, my decision to trust Grayson BMW was a grave mistake, one that I hope others can learn from. Their motto, "A Name You Can Trust," is not just misleading – it's downright deceptive. I urge prospective buyers to exercise caution and skepticism when dealing with Grayson BMW, as their actions speak louder than words. My experience with Grayson BMW serves as a sobering reminder of the importance of diligence and skepticism in the car-buying process. Trust should be earned through transparency, honesty, and integrity – qualities that Grayson BMW sorely lacks. More

James and the service technician evaluated and implemented the service I requested, and inspected my X5 for any needed service. A very pleasant BMW service experience. implemented the service I requested, and inspected my X5 for any needed service. A very pleasant BMW service experience. More

I love the dealership. Always clean. Always friendly staff. All sales staff have been very helpful. Always clean. Always friendly staff. All sales staff have been very helpful. More

Jacob was great to work with though it took a while for us to get to him. We had tried to work with someone else who was new and couldn’t answer our questions. Another person wanted us to build the car a us to get to him. We had tried to work with someone else who was new and couldn’t answer our questions. Another person wanted us to build the car at home but we had questions as we went. Joshua was knowledgeable as well and we appreciated the “team” approach he and Jacob took with us. Jacob was patient and very helpful with my major hang up - the colors. He stuck with us, even late on a rainy Friday to get us the vehicle when it came in. More

Grayson BMW customer service is great! Matt is one of the best! He recommends anything that really necessary for car and my safety! Not just sell. Matt is one of the best! He recommends anything that really necessary for car and my safety! Not just sell. More

Excellent and professional experience from the sales to my service performed today. Could not ask for better. my service performed today. Could not ask for better. More

My experience was highlighted by a knowledgeable and enthusiastic service advisor who explained potential future maintenance as well as addressing current needs. enthusiastic service advisor who explained potential future maintenance as well as addressing current needs. More

Great at diagnosing issues and resolving them expeditiously. Good follow-up to insure all is well. expeditiously. Good follow-up to insure all is well. More