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Grayson BMW

Knoxville, TN

4.8
1,028 Reviews

10671 Parkside Drive

Knoxville, TN

37922

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Showing 1,028 reviews

March 23, 2025

This service visit was a breeze. Trent is easy to work with. He acts and communicates quickly. More

by Hedley.ma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
March 21, 2025

Justin was exceptional during both my husbands and my car and the chassis issues we dealt with for over 3 months. He is always on top of what we needed to know. More

by Pzbraribo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin robby and Dan
March 21, 2025

I have purchased 5 vehicles from Grayson and have them all serviced with Matt and the team. They are always prompt and respectful of my time. The cars always come back in good shape. More

by Dgmbjj
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Matt
March 21, 2025

Service was quick. Waiting room was awesome. The video from the service technician was very helpful. More

by The reluctant beemer
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
March 19, 2025

My recent service visit at Grayson BMW was great and my service advisor (Matthew “Matt” Mull) was excellent! Matt got me checked in quickly. He answered all my questions that I had and kept me apprised of More

by rjweaver3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Mull
March 18, 2025

Scheduling the appointment was easy. Matt handled check in efficiently and had me back in my BMW earlier than expected. The waiting area has everything you need to work remotely while th More

by Jtmaz62087
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Schroller
March 17, 2025

Exceptional service! Very knowledgeable about the recommended services - even when it called for something to do with door hinge on my I8. More

by SR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Harris
March 17, 2025

I've used this service department for several years wit h excellent ervicee until this last visit. Service was for oil change.but immediately upon arrival al, service representative esentative started to up More

by aeweber1810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
March 17, 2025

The service is always top notch! Communication is unmatched. I love the pricing transparency also! More

by bean1652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
March 15, 2025

My wife and I have purchased many high end vehicles over the last thirty years, from Jaguar to Mercedes and BMW. We live in the greater Atlanta area and have been less than completely satisfied with the cus More

by Martykersh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger, Tom