Grayson BMW

Rich Gray and Roger Wittman were terrific. Informative and professional on a very busy day at the dealership. Informative and professional on a very busy day at the dealership. More

Matt and his team always make sure our service appointment is convenient and the service delivered exceeds expectations. The car got a great washing…really needed it. appointment is convenient and the service delivered exceeds expectations. The car got a great washing…really needed it. More

Very professional and in a timely fashion. Waiting facilities were very nice and well stocked with water eyc Waiting facilities were very nice and well stocked with water eyc More

Great people to work with and did everything they could to help with the experience. to help with the experience. More

This dealership sold us an absolute lemon. Frank’s dishonesty after deceptively building our trust was very disheartening. We bought a used car online and were told there were some “minor Frank’s dishonesty after deceptively building our trust was very disheartening. We bought a used car online and were told there were some “minor” cosmetic issues. I knew immediately we were “had” when the dealership told us one price for the shipping of the car and told the actual shipper a higher amount- leaving me to work that out with him in my driveway in the dark at 9pm. I was told the car had minor “cosmetic” issues like a “small” crack in the windshield and “minor” issues with the door paneling. Well, the crack spanned the entire windshield and the driver and passenger door paneling are literally falling off. Furthermore, the latch to open the hood was completely broken, so I doubt the validity of the oil change the car supposedly got. The sun roof doesn’t open, the sidewall of two of the tires was raw, and both headlights were out. The battery died within one month. After replacing the tires and battery, the car died again within a few weeks. Upon taking it to the repair shop, we found out that just to get the car safe enough to drive we are looking at over $4,000 in work. This, plus the tires, batteries, and headlights puts the repairs beyond the value of the car. And this doesn’t even include the less severe things like suspension, which also needs major work, that can be put off a little longer. We are absolutely disgusted with Grayson BMW… that they would take advantage of out-of-state buyers putting trust in the online car purchasing process… especially Frank, who assured us that the car only had “minor cosmetic issues.” There is NO way this dealership did not know they were selling an unsafe car, and will certainly be looking into legal action. The repair shop said that we are lucky we weren’t seriously injured by driving this car! Thank you, Frank, for helping us learn the hard way that car salesman, in fact, cannot be trusted and that just because a dealership carries the BMW name, this doesn’t ensure a quality transaction. More

Dylan was a wonderful help! Very nice and professional. Made my experience comfortable and pleasant. Much appreciated. Very nice and professional. Made my experience comfortable and pleasant. Much appreciated. More

Justin got our X5 in quickly and had a loaner ready. Our car was ready to pick up later that day. Justin works hard to keep us returning. Our car was ready to pick up later that day. Justin works hard to keep us returning. More

We were very impressed with the professionalism and sense of urgency in repairing replacing the fuel pump on our car on our trip from South Carolina to Illinois. Very much appreciated. Thank you Ralph Odman. of urgency in repairing replacing the fuel pump on our car on our trip from South Carolina to Illinois. Very much appreciated. Thank you Ralph Odman. More

Tyler was friendly and knowledgeable. He was great with me and my family. I hope to deal with him in the future. He was great with me and my family. I hope to deal with him in the future. More

Outstanding customer service and superior quality of care for my BMW. I’ll continue to trust Grayson for my service needs. for my BMW. I’ll continue to trust Grayson for my service needs. More