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Grayson BMW

Knoxville, TN

4.8
1,129 Reviews
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10671 Parkside Drive

Knoxville, TN

37922

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Showing 1,129 reviews

June 22, 2025

Had a good experience with Matthew in the service department. He kept me informed, was thorough and got the issue resolved while I waited. More

by RandyL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
June 21, 2025

Easy to schedule an appointment. Service Rep provides clear explanation of service performed and a summary of possible future services which. may be required More

by shore7302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DYLAN
June 21, 2025

New or used, it doesn’t matter, I hate buying vehicles and feeling like nothing but a number. Don’t get me wrong, the staff was polite and professional but car buying sucks. More

by Bluestorm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler
June 21, 2025

Justin is very knowledgeable about my vehicle and is attentive to the customer experience. Thank you. More

by Gham409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickell
June 21, 2025

Our last service experience was superb! Justin took care of everything, as usual. Score: 10+! More

by Lrbfoutch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
June 20, 2025

Great service, honest and open discussion about differ options. Also provided valuable insight about my vehicle. More

by gusano0914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
June 20, 2025

The service there is great and the people are so kind, caring, and professional. They are great at letting you know what additional Services may be needed and the cost without pressuring you. I love going More

by S.Oaks122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Just Pickel
June 19, 2025

Matthrw was courteous, efficient and kept me informed. He explained services being performed. The car was cleaned and all service paper mats removed. More

by Ncubed199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
June 19, 2025

I had been bringing my car to Justin for years and always felt like he genuinely had my back. He’s honest, approachable, and has a way of making even stressful car repairs feel manageable. I recently said go More

by Leisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
June 17, 2025

It’s the best dealership I ever dealt with the service is great the people is awesome More

by GaryAlexander57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Mull