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Grayson BMW

Knoxville, TN

4.8
1,059 Reviews

10671 Parkside Drive

Knoxville, TN

37922

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Showing 1,059 reviews

April 17, 2025

Always great customer service. Justin always goes the extra mile to take care of our service needs. More

by jbe642
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
April 17, 2025

We bought or X5 from Grayson BMW and dealt with Roger, he was very helpful and very knowledgeable of the car. This was our 4th purchase of a new BMW from Grayson and we have been highly satisfied with our ex More

by jrdcherry
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Roger Wittman
April 16, 2025

always on top they always answering any questions or problem I have The service department is 10 out of 10 More

by alexandru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
April 15, 2025

Great service and continued great communication from service rep team. Matt got me in ahead of schedule for service really got me out of a jamb when a coolant leak was discovered. More

by Mike
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Matt Schroller
April 15, 2025

Excellent service! Matt made sure I was completely taken care of, from working with the warranty company to providing a loaner. More

by annagilbert1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
April 13, 2025

I had a recall…. they didn’t add on anything….in and out for Free! More

by dhastings14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
April 13, 2025

Reasonable scheduling & on time return of the car & helpful/friendly service advisor. Dealership needs more loaner car, could not get one More

by VolsFan
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Mathew
April 13, 2025

Trent and the entire Grayson team have always been helpful and friendly when I bring my vehicle in. More

by nmunday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
April 12, 2025

Service department always friendly and quick to schedule appointments either by phone or app - Dylan has always been solid on repairs and service. More

by cec4559
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
April 12, 2025

Glad our service member did not try to up sale us. Only got what we needed. More

by angiebcox2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt