Grayson BMW
Knoxville, TN
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Always friendly and helpful. Explain what services are due and recommended and cost involved. Also ask me if there's anything I have concerns about. Explain what services are due and recommended and cost involved. Also ask me if there's anything I have concerns about. More
They made the service time wonderful by giving me a loaner then having the car ready at the designated time. It went very smoothly, always does. loaner then having the car ready at the designated time. It went very smoothly, always does. More
What a great experience we had today at Grayson BMW! Mike Sonju was our salesperson and he was absolutely the best. He was very patient as we considered several cars. We ultimately purchased a 430i. Bri Mike Sonju was our salesperson and he was absolutely the best. He was very patient as we considered several cars. We ultimately purchased a 430i. Brian was quick but through in the financial process. We were VERY happy dealing with the folks at Grayson BMW! More
Justin Pickell did an excellent job of making sure my car was taken care of. I received the repirt from the mechanics examination of the problem, and Justin helped me understand the details. I was very ple was taken care of. I received the repirt from the mechanics examination of the problem, and Justin helped me understand the details. I was very pleased. More
I enjoyed my experience of buying my first car with Grayson BMW. Shane was extremely respectful and helpful. Shane got the price point down to my budget. The entire purchase was simple and everything w Grayson BMW. Shane was extremely respectful and helpful. Shane got the price point down to my budget. The entire purchase was simple and everything was explained thoroughly. I am a first time BMW owner and extremely happy with my purchase! More
Treated me with no respect on first visit as I showed up in my work clothes. They told me repairs were not related to recall without even inspecting car. Second visit they again told me repairs not recall r in my work clothes. They told me repairs were not related to recall without even inspecting car. Second visit they again told me repairs not recall related and sent me packing. Told me to take it to another shop and have them fix it. I did take it to another shop and they verified it was recall issued. I ended up having to file complaint with NHTSA. to get BMW to provide parts. Four months later Grayson finally fixed the car, all covered by recall. They never returned a single phone call. I had to drive to dealership to get any information. Two weeks after repairs I discovered they failed to plug back in the water temp sensor. More
I have always been treated by a totally professional and very friendly staff. All of my automobile concerns have been handled quickly and fairly. Thank you! very friendly staff. All of my automobile concerns have been handled quickly and fairly. Thank you! More