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Gray-Daniels Ford Lincoln
Brandon, MS
219 Reviews
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219 Reviews of Gray-Daniels Ford Lincoln
January 20, 2014
I purchased a 2010 Ford Fusion with an extended warranty from the used car supercenter. The next day the check engine light came on. I called the saleswoman who told me to call the warranty company. I calle from the used car supercenter. The next day the check engine light came on. I called the saleswoman who told me to call the warranty company. I called the warranty company, only to be told that they did not have my paperwork yet and that I should call the dealership back. I called the dealership back and was told that it would take 10 days for my paperwork to go through so I waited. A few days later after I put gas in my car, it would not start the first time. Then it started, but shook very badly for a few minutes. It also began shaking while I was stopped at a red light. I called the dealership back to see if they could expedite the paperwork process so that I could get my car repaired as soon as possible. I was then told by the same saleswoman that they told me when I bought the car that my warranty wouldn't go into effect for 30 days, even though I wasn't and my contract states that coverage begins on the date that it was purchased. I then called to talk to the "sales manager" and was told that everything would be taken care of if I brought it to the dealership. I called back before I brought it in, only to be told by a different person that they weren't going to cover the repairs because I bought the car "as is." I am absolutely furious at this point because they have been giving me the runaround for a week now. I am pretty sure that they knew this was a problem before they gave me the car because they filled it up before I left the dealership. It is safe to say that I will never be buying another car from this dealership. More
by hkh2009
Employees Worked With
Serett Asencio
January 02, 2014
The salesperson was friendly, professional, and patient in assisting me in finding a vehicle that I was completely satisfied with for the price I was willing to pay. in assisting me in finding a vehicle that I was completely satisfied with for the price I was willing to pay. More
by connie54
Employees Worked With
Donald Weathersby
December 30, 2013
First of all on that cool morning Daniel was setting outside like a sale person should be doing waiting on a customer. A plus for that I did not have to go and look for someone and then ask can I help y outside like a sale person should be doing waiting on a customer. A plus for that I did not have to go and look for someone and then ask can I help you. Daniel asked what I was looking for and then from there he worked with me and understood my questions. Anyway tome I would like to have a person like Daniel helping me because of quickness, understood and kindness goes a long way. More
by luckeys
Employees Worked With
Daniel Richeson
December 27, 2013
If you go to Gray-Daniels see Jeff. He is always ready to serve his customers and work hard to keep them happy. He will fight hard to advocate for the consumer. I will continue to buy vehicles from him and r serve his customers and work hard to keep them happy. He will fight hard to advocate for the consumer. I will continue to buy vehicles from him and recommend him to friends and family. More
by Scannon23
Employees Worked With
Jeff Caron
December 21, 2013
Went in on a whim to look at a new car and wasn't sure we would be able to make the deal work. Derek and the team managed to work up a deal I could be happy with and get me into the car I wanted. sure we would be able to make the deal work. Derek and the team managed to work up a deal I could be happy with and get me into the car I wanted. More
by bbenea
Employees Worked With
Derek McCoy
November 22, 2013
THE PEOPLE WHERE HELPFUL AN FRIENDLY IN ALL OF THE WHOLE PROCESS FROM THE TIME WE GOT THERE TO WE GOT HOME. ALSO HAVE CHECK ON US AFTER THE SALE TO MAKE SURE EVERYTHING WAS GOOD.TO CALL IF NEED ANYTHING OR PROCESS FROM THE TIME WE GOT THERE TO WE GOT HOME. ALSO HAVE CHECK ON US AFTER THE SALE TO MAKE SURE EVERYTHING WAS GOOD.TO CALL IF NEED ANYTHING OR HELP. More
by donsmith78
Employees Worked With
DEREK McCOY
November 14, 2013
Mr. Richeson was extremely pleasant to work with and worked hard to get me the vehicle that I wanted for the price that fit my budget. My overall experience with dealership was excellent, and my wife an worked hard to get me the vehicle that I wanted for the price that fit my budget. My overall experience with dealership was excellent, and my wife and I love our new vehicle. It was so worth missing the Ole Miss game to meet Mr. Richeson and drive out of the dealership knowing that we got the vehicle we loved for the price we wanted! More
by olemiss8307
Employees Worked With
Daniel Richeson
November 04, 2013
While researching used Mustang prices I came across Gray-Daniels Ford on TrueCar. Their internet sales rep, Steven Graham reached out and let me know he would help me track down the vehicle I was looki Gray-Daniels Ford on TrueCar. Their internet sales rep, Steven Graham reached out and let me know he would help me track down the vehicle I was looking for. Steve sent a couple different options before I ever went to visit him at the dealership. Once I finally made it to the dealership Steve found a the right car for me at the right price and had it delivered from another dealer. The best part is Gray-Daniels was able to get me into a new car for a price I could afford. The worked with me for a couple of days to get the deal right and both Steve and Casey went out of their way to make themselves available around the demands of my busy schedule, not vise versa. After buying the car Steve sent me an e-mail saying, "I want to assure you that taking care of my customer's needs after the sale is completed is something I take very seriously. I believe it's the cornerstone to a great relationship with my clients. I will always go the extra mile if possible, and I'm never more than a phone call or email away to assist with anything you need. There's no expiration date on my commitment to give you the very best service." Based on my experience I believe him. I had no intention of buying a new car. I'm glad I went to see Steve @ Gray-Daniels Ford. More
by jloshelder
Employees Worked With
Steve Graham, Casey Ellis
October 27, 2013
My wife and I Really enjoyed our buying experience at Gray-Daniels Ford because we were not pressured into buying.Sometimes purchasing a new vehicle can be very stressful.We didn't feel that way at all.I Gray-Daniels Ford because we were not pressured into buying.Sometimes purchasing a new vehicle can be very stressful.We didn't feel that way at all.I would definitely buy my next vehicle from Gray-Daniel Ford.Justin Robinson was OUTSTANDING! More
by thrillhill1
Employees Worked With
Justin Robinson
