Gray-Daniels Ford Lincoln

Out-of-State Buyers Beware On 11/10/2024, I found a listing on Car Gurus for the car I wanted in my price range. On 11/11/2024, I called the dealership and spoke with a salesman who assured me they fre listing on Car Gurus for the car I wanted in my price range. On 11/11/2024, I called the dealership and spoke with a salesman who assured me they frequently ship cars out of state and would handle all title, registration, and fees for California. I agreed and was told they’d mail paperwork for me to sign. I received, notarized, and returned the paperwork on 11/14/2024. The dealership confirmed receipt on 11/15/2024 and had already received payment from my lender. I also paid the transportation fee in full. I expected the car to ship that Friday, but after follow-ups, I was told it was “up to the shipping company.” The car didn’t ship until 11/20/2024. During this delay, I was paying for a rental car. When the car arrived on 11/25/2024, I was horrified to find no paperwork, owner’s manual, temporary registration, or plates. My family worried the car might be stolen. Without the proper documentation, I couldn’t legally drive or register it, as the dealership had my registration fees, taxes, and the original title. I contacted the salesman, who said they’d overnight a “tryout tag.” It arrived as a handwritten piece of paper—not an official document. When I asked if the car was registered in California, the salesman claimed it was, though I received no temporary registration. Frustrated, I returned my rental car and drove my car with the “tryout tag.” On 12/01/2024, I was pulled over. The officer ran the VIN and confirmed the car wasn’t registered in Mississippi or California and warned he could impound it. He let me off with a fix-it ticket. I contacted the salesman again, but he insisted the officer was wrong. I demanded to speak with the Sales Manager. On 12/02/2024, Clarissa, the Sales Manager, finally called. She explained they use a third-party company for out-of-state registrations and that “additional steps” were needed. Shockingly, she expected me to walk her through the registration process, even asking for the DMV’s address so they could mail a check. When I asked for reimbursement for the rental car and the cost of the car while I couldn’t legally drive it, she refused and hung up after I mentioned involving a lawyer. Via email, Clarissa confirmed they’d send the necessary paperwork for me to register the car myself. The FedEx package arrived on 12/06/2024. However, the check was made out to a specific local DMV office instead of the California DMV, limiting me to one branch. I scheduled the first available appointment for 12/11/2024. After finally going to the DMV myself, the car was registered. This experience was a nightmare. The dealership’s lack of professionalism, poor communication, and mishandling of the process left me paying for a car I couldn’t legally drive while also covering rental car costs. To anyone considering an out-of-state purchase, ensure the dealership has a proven, reliable process in place. Learn from my mistake and avoid this dealership. More

Took my F150 in on 10/4/22 because it was running rough and 'Check Engine' light was on. I'll spare you the details of how many calls I made checking on progress - there were too many to count. Many time and 'Check Engine' light was on. I'll spare you the details of how many calls I made checking on progress - there were too many to count. Many times I was promised a return call by Lucinda, but was NEVER called back. Not once. I finally got the truck back on 11/21/22. You read that right -- 7 WEEKS LATER! Many excuses of not having the parts, the mechanic is out sick, the mechanic is working on something else, and on, and on, and on. 7 weeks later and a bill for $13,485! Earlier that year (7/12/22) they had the truck for a simple oil change. I was there before they opened and was told 'about 30 minutes'. It was a full 2 1/2 hour wait for a simple oil change, first customer of the day!! Heed the other warnings, go somewhere else. If you choose to have service done here, just remember ... I told you so. More

Fast and friendly service with honest people. Ryan & Phillip were very helpful and professional, and got me in & out quickly without feeling rushed. Ryan & Phillip were very helpful and professional, and got me in & out quickly without feeling rushed. More

Brought my 2018 Ford Escape in for service on September 7th because I was told the technician was booked for 2-weeks. It has now been 6-weeks and I've gotten nothing but excuses... My insurance wasn't eve 7th because I was told the technician was booked for 2-weeks. It has now been 6-weeks and I've gotten nothing but excuses... My insurance wasn't even contacted until week 5 and the issue with them was resolved 10/12/23. I am very dissatisfied with having to wait for 6 weeks for a job that takes 6-8 hrs. Can't even get a return call from the Parts Manager/Director...Your business is only as good as the people that work for you More

No customer service at all. Bought a gold certified ranger and had alignment problems and worn tires within 1st oil change. Called said they would fix by salesman, went up there Bought a gold certified ranger and had alignment problems and worn tires within 1st oil change. Called said they would fix by salesman, went up there next day and was cold shoulder rudely turned away More

AGAIN! PLEASE STAY AWAY!!!!A quick update to my original AGAIN! PLEASE STAY AWAY!!!! A quick update to my original post (See Below): I thought about the disrespect I received from the service clerk (Lucinda AGAIN! PLEASE STAY AWAY!!!! A quick update to my original post (See Below): I thought about the disrespect I received from the service clerk (Lucinda?), and honestly, it ***** me off again. I thought, In a county where I was born and raised, the days of servicing the selected few were behind us. I felt that part of Mississippi was behind my great state. She offered no apology nor explanation for the 'lack of service" I received...just, "you truck is parked outside...and have a good day." I will, Lucinda because I will NEVER step foot on your lot EVER again! ! ==================================================== PLEASE SPARE YOURSELF THE FRUSTRATION… DON'T GO THERE!!!!!!! I dropped my Ford F150 off early Tuesday morning with the understanding, after talking to (I believe her name was) Lucinda (a service clerk), that it would be the following day before she would have "anything" to report to me. However, my truck set in their repair parking lot on Tuesday, Wednesday, Thursday, and Friday until I realized I wasn't getting my vehicle back anytime soon. I would call, and I would receive the same message from Lucinda, "nothing yet…but I am going to call down there and get an update for you." SHE NEVER DID! In fact, on Thursday, she said, "I'm going to check right now, and I'm going to call you back…give me a few minutes. SHE DIDN'T!! I understand the labor environment these days, with COVID and the supply chain, I also understand, and I believe professional curiosity and communication to customers is the one thing that there should be in abundance. How hard was it really for Lucinda to keep her word, to call me back? I'm also wondering whether or not everyone who drops their vehicle off at Gray-Daniels on Octavia Drive in Brandon, MS has to endure the same ridiculous service. Is there a four-day waiting period for EVERYONE seeking a mere brake job? I'm not some hothead who expects the impossible; I'm in IT, so I know things breaks and take time to resolve, but communication and commitment to services SHOULD NEVER be an issue. This was my second service trip to Gray-Daniels; one would think I would have learned my lesson the first time. So I am informing you… SPARE YOURSELF THE FRUSTRATION… DON'T GO THERE!!!!!!! More

PLEASE SPARE YOURSELF THE FRUSTRATION… DON'T GO THERE!!!!!!! I dropped my Ford F150 off early Tuesday morning with the understanding, after talking to (I believe her name was) Lucinda (a service c THERE!!!!!!! I dropped my Ford F150 off early Tuesday morning with the understanding, after talking to (I believe her name was) Lucinda (a service clerk), that it would be the following day before she would have "anything" to report to me. However, my truck set in their repair parking lot on Tuesday, Wednesday, Thursday, and Friday until I realized I wasn't getting my vehicle back anytime soon. I would call, and I would receive the same message from Lucinda, "nothing yet…but I am going to call down there and get an update for you." SHE NEVER DID! In fact, on Thursday, she said, "I'm going to check right now, and I'm going to call you back…give me a few minutes. SHE DIDN'T!! I understand the labor environment these days, with COVID and the supply chain, I also understand, and I believe professional curiosity and communication to customers is the one thing that there should be in abundance. How hard was it really for Lucinda to keep her word, to call me back? I'm also wondering whether or not everyone who drops their vehicle off at Gray-Daniels on Octavia Drive in Brandon, MS has to endure the same ridiculous service. Is there a four-day waiting period for EVERYONE seeking a mere brake job? I'm not some hothead who expects the impossible; I'm in IT, so I know things breaks and take time to resolve, but communication and commitment to services SHOULD NEVER be an issue. This was my second service trip to Gray-Daniels; one would think I would have learned my lesson the first time. So I am informing you… SPARE YOURSELF THE FRUSTRATION… DON'T GO THERE!!!!!!! More