Gravity Autos Marietta

Horrible service from Beginning to End. No complaints with the salesman Toby. The Finance managers Jay and Troy are very dishonest. Would not recommend Gravity to anyone after my experience. No complaints with the salesman Toby. The Finance managers Jay and Troy are very dishonest. Would not recommend Gravity to anyone after my experience. Disappointed! More

Fantastic experience!!! My husband and I worked with Ms. Irish Brown who was a true professional. After working with Irish, Eric, and Troy, we walked out the door with my dr My husband and I worked with Ms. Irish Brown who was a true professional. After working with Irish, Eric, and Troy, we walked out the door with my dream car. This entire team was wonderful to work with. They were true professionals. The facility/grounds are immaculately clean. We are so pleased that we chose Gravity Autos Marietta and will recommend this dealership to our family and friends. Thanks Irish, Eric, and Troy! More

Great Experience Josh was very easy to deal with. Car was as advertised. The service was better than expected and additional requests were met. I would buy a car from Josh was very easy to deal with. Car was as advertised. The service was better than expected and additional requests were met. I would buy a car from them again. More

Don't trust the people here Went in to buy a specific truck we wanted that couldn't be found anywhere else. The sales person was friendly (Josh N) and so was the sales manager. H Went in to buy a specific truck we wanted that couldn't be found anywhere else. The sales person was friendly (Josh N) and so was the sales manager. However the car buying process was a mess. They get all their vehicles from an auction up north in either Pennsylvania or Canada. Then they sell it to you without being willing to negotiate. They low balled us for the car we were trading in. And to top it off no one knew how to do their job as far as taxes are concerned. We are military, not GA residents and didn't know anything about whether we should pay ad valorem tax or not. Last, when I went to sign papers they didn't even tell me what I was signing. We were there all day and it was just miserable. I don't trust these people and would never recommend it to anyone. They don't have a warranty on the used vehicles. So if anything goes wrong with our truck we are screwed. Also, the bathroom was a mess and had urine all over the toilet seat. The manager had food stains on his clothes. Just plain sloppy.... More

A pleasant experience Josh was very helpful, he kept in contact with me throughout the process. The dealer had the exact vehicle I wanted for the price I was willing to spe Josh was very helpful, he kept in contact with me throughout the process. The dealer had the exact vehicle I wanted for the price I was willing to spend. More

misrepresentation to get customers into their premis I expressed interest in a vehicle and phoned in to check that it was available, salesman informed me it was on the lot and he had the keys on his desk I expressed interest in a vehicle and phoned in to check that it was available, salesman informed me it was on the lot and he had the keys on his desk. My wife and I drove almost 45 minutes to get to Gravity, I did not understand why the salesman was so insistent we sit down and look at inventory online when all we wanted to do was see that particular vehicle. On my repeatedly expressing such desire he admitted that the car had been sold already . . . Making misrepresentations to get customers into your premises is dishonest and does yourselves a disservice, what makes it even more unpalatable is that no one at Gravity including the manager made any attempt at an apology. This experience has left me extremely disenchanted with Gravity business practices and attitude towards customers; I do not recommend dealing with Gravity and have shared this with numerous people. More

Great People ! I spoke with Josh and he kept in contact with me for everything. They're also professional, honest people and have good quality cars. Everything went I spoke with Josh and he kept in contact with me for everything. They're also professional, honest people and have good quality cars. Everything went smooth. More

A-1 Customer Service When I got here someone was already test driving the vehicle I wanted. Once the person came back Gabriel & Josh worked with me efficiently to make sur When I got here someone was already test driving the vehicle I wanted. Once the person came back Gabriel & Josh worked with me efficiently to make sure I got that vehicle. Even after three other people came the same day -after me signing - that wanted to purchase the vehicle, they held the car for me. They also provided me places where I can get discounted services to my vehicle. Couldn't ask for more. More

mustang purchase Every person I dealt with was very friendly! Everyone was very courteous and professional and everyone I spoke with on the sales team was extremely kn Every person I dealt with was very friendly! Everyone was very courteous and professional and everyone I spoke with on the sales team was extremely knowledgeable. More

Disappointing Experience I recently purchased a 2012 MINI Cooper Countryman S from Gravity Autos South. My experience was mixed, but in the end, I would not recommend this de I recently purchased a 2012 MINI Cooper Countryman S from Gravity Autos South. My experience was mixed, but in the end, I would not recommend this dealership to others. I originally contacted Gravity Autos of Sandy Springs about the possibility of having the car I was interested in, moved from Gravity Autos South to Gravity Autos of Sandy Springs. The sales person I dealt with there was named Luke Bialas. Luke was extremely helpful, and while he was unable to arrange to have the vehicle moved, Luke did make the arrangements for me to test drive the vehicle at Gravity Autos South the next morning. My sales person was named Shane Sam. When I arrived, the car was being washed. Once the car was ready, we took it for a test drive. After I test drove the car, I asked Shane for a copy of the CARFAX and the list of fees not included in the sales price. It was during this process that I learned that the vehicle price had been raised by $2,000 from the quoted price (the previous day) and the price advertised on the Autotrader website. A mistake had been made, but they agreed to honor the quoted price. I told Shane that I would need for my wife to see the car (as the loan was going to be in both of our names), and because she would need to be there to sign the purchase documents. While waiting for my wife to arrive, I contacted my insurance company to add the vehicle to my policy, and my bank to finalize my loan. It was during this time that I was interupted by Shane and another salesman, informing me that I needed to make a decision, as there was someone else interested in the car. I told Shane that I was still waiting on my wife to arrive, and once we had a chance to test drive it together, I would make my final decision. I even offered to allow him to charge $500 to my credit card as sign of good faith on my part. Shane said that he could not take a credit card payment, and reemphasized that he had another person interested in the vehicle and that he really needed a final decision. At this point, I went to the Sales Manager (Ricky), and raised my concerns. Specifically, that I had driven over 50 miles to inspect the vehicle, and that I had arrived shortly after the dealership opened. I also pointed out the fact that I was the first person there and that I was seriously looking to purchase the vehicle. With that being the case, I should be allowed to make my decision without being pressured by two of his salespeople. Ricky agreed, and I did not have any further contact with Shane from this point forward. It took a little over an hour and half for my wife to arrive, but once she we had the opportunity to test drive the vehicle, it took less than an hour to finalize the purchase of the vehicle, as I already had a pre-approved auto loan with my bank...I just printed the check. I would also like to point out the fact that since purchasing the car, I have not been contacted by Shane Sam or anyone at Gravity Autos South to follow up on my purchase. However, Luke Bialas (Gravity Autos of Sandy Springs) contacted me to see how I was enjoying the car and to say Thank You for my business. More