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Granite Subaru - Service Center

Hudson, NH

4.8
2,756 Reviews

2,756 Reviews of Granite Subaru - Service Center

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March 01, 2025

Very seamless service experience. Jason was very kind a professional. Waited for my oil change and tire rotation. Great service More

by Susan1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Granite Subaru responded

Susan, we love hearing from Jason's many happy customers. Thank you for the nice review.

February 28, 2025

A stellar service experience as always. I drove my car in, Tim quickly met me at the car to take the details and provide information about the service required. The Service team did an ex More

by SUBARU0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Granite Subaru responded

Thank you for the nice review and kind words.

February 28, 2025

Staff was very friendly and professional. I was able to get my car in same day for an oil change and was ready when they said it would be. More

by KATHIETURN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't get anyone's name
Mar 04, 2025 -

Granite Subaru responded

Kathie, thank you for the nice review. We always strive for 5 star service so please let us know if we could have done anything better.

February 26, 2025

Our experience closing our sale with Jackie was efficient and pleasant. She was personable and knowledgeable during our test drive and it helped us make our final decision. More

by kristenmurray
Recommend Dealer
Yes
Employees Worked With
Jon Koresky
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Granite Subaru responded

Kristen, thanks for the nice review. We always strive for 5 stars so please let us know if we could have done anything better.

February 26, 2025

I've been with granite Subaru service for a while. always professional, and knowledgeable. Thank you More

by MEMO199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Granite Subaru responded

We appreciate your patronage and your kind words, thank you!

February 25, 2025

Wonderful Service Department. Took care of servicing my daughter's Impreza so I know that it is working properly and she is safe as she heads back to college. More

by JOSEPHMANNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Rodriguez
Feb 27, 2025 -

Granite Subaru responded

Joseph, your daughters safety is so important to us. Thanks for the nice review and we hope she has a great semester at College!

February 22, 2025

Jason was excellent to deal with. He got my 2019 outback in they found the issue and ordered the part. More

by TSLOSEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Granite Subaru responded

Thank you for the nice review. We will pass along your kudos to Jason.

February 20, 2025

Everyone is always very friendly and helpful. I like coming to this dealership for service. It was my first time with Jennifer and she was great! More

by morgan82661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Granite Subaru responded

Morgan, thanks for the nice review. Jennifer is great and we love hearing from her many happy customers.

February 20, 2025

We arrived two minutes late, and they were unfazed, pleasant and friendly. The kind and happy Jennifer was willing to provide the communication and services needed. We waited in the waiting area and al More

by PENZMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Granite Subaru responded

Tanks for the great review and feedback.

February 17, 2025

Took the long way to find bad fuse, which I tried to find out which fuse it “might” be and was told by tech, “we can’t really tell you”. No charge for fuse but tried to whack me $177 for “diagnostic”. More

by claytile49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service tech
Feb 17, 2025 -

Granite Subaru responded

We are certainly sorry to see you were so dissatisfied. Your review is a little confusing and we would love to know more. We are transparent and are always happy to share the information we have. Here are the technicians notes that were provided. "Verified customer concern and found the washer sprayer both front and rear did not work. Began by testing to see if there was voltage at the connector for the pump, found there to be no power, then tested the pump by supplying power to it and found that the pump was working. after this then back tracked to find that the pump is supplied power through the front relay control module, tested the outputs on the CM and found no power coming from the CM to the washer pump. Then the next step was to check the 7 fuses for the CM and when testing the fuses found that fuse #29 in the main fuse box was burned. Then installed a new fuse and verified proper operation of the washer fluid system at this time. It is possible that the washer fluid could have frozen and when attempting to spray the washer fluid it stressed the system and caused the fuse to burn." Please feel free to email me at jbriggs@granitesubaru.com or call me directly at 603-417-2382. Joe Briggs Fixed Operations Director

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