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Granite Subaru - Service Center

Hudson, NH

4.8
2,753 Reviews
Call Service Center (603) 888-9999

2,753 Reviews of Granite Subaru - Service Center

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July 30, 2024

Jason is great to work with. The Lyft service is wonderful and makes service easier. More

by MATTCIAMPAGLIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Granite Subaru responded

Matt, thank you for the great review.

July 30, 2024

Quoted me almost $2000 for repair work on my car. Another state licensed inspection shop found that no repair work was needed. More

by SONYA.SANTANGELO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Prevett
1.0
This rating includes all reviews, with more weight given to recent reviews.
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July 05, 2024

El tuvo una buena atención y explicó muy bien en mi idioma y respondió bien a mis preguntas y dudas More

by willyalma26409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Rodriguez
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Jul 08, 2024 -

Granite Subaru responded

Thank you for the nice review.

July 04, 2024

I have always found the service folks to be friendly and helpful. I enjoyed working with them. More

by kavedad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Rodriguez
Report | Print
Jul 08, 2024 -

Granite Subaru responded

We appreciate your review and feedback. Our service team is top notch.

July 02, 2024

The guy that took care of me needs more training I’m not talking about the mechanic More

by marty778
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Jul 08, 2024 -

Granite Subaru responded

Marty, we'd like to learn more about your recent visit. Please reach out to Joe Briggs, Service Director.

June 27, 2024

I am waiting for the estimate. They may be sending it to the wrong email because I received a call the other day for 3 tires saying they would forward the estimate again and again More

by tvmac1262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julia Angotti
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clare Aries
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Jun 28, 2024 -

Granite Subaru responded

We are very sorry to see this and would love to help! I have spoken with my team and cannot find any information related to this. Please reach out to me directly at jbriggs@granitesubaru.com or 603-417-2382 Joe Briggs

June 25, 2024

Felt like they were just trying to rip me off. Quoted me for a bunch of work I didn’t need. Never going back. More

by NICKDANIELE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember employee name
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Jun 25, 2024 -

Granite Subaru responded

Thank you for taking the time to share your feedback. We take all customer concerns seriously and strive to provide the highest level of service and transparency. We provided written documentation and pictures at the time of your service. Your vehicle failed NH state inspection for multiple items to include, engine oil leaking onto the exhaust, lower ball joint boots disintegrated and the grease gone, multiple suspension bushings deteriorated and separating, etc. According to your father who called in and yelled at multiple employees, another shop passed your vehicle for a state inspection after your visit with us. If you did not have any repairs performed prior to them passing your vehicle, they should not have passed it. If you would like to dispute the state inspection results, you can contact the NH Department of Safety, Division of Motor Vehicles.

June 25, 2024

They were unable to resolve the issue. I think that they gave it a very good effort. It may be a poor reflection on the quality of Subaru More

by john_m20002000
Recommend Dealer
Yes
Employees Worked With
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

Granite Subaru responded

John, we are sorry to hear that the issue has not been resolved. Please reach out if we can take another look at the issue.

June 20, 2024

It was an experience but car wash was not available due to many waiting before me. More

by kkoike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Jun 25, 2024 -

Granite Subaru responded

Thank you for the feedback. We are sorry there was a long wait for the car wash. If you are in the area, please feel free to come by anytime we are open and we will get it taken care of for you! Joe Briggs

June 20, 2024

Thiago and Kenzie made the process of buying my new Forester stress-free. They were personable and attentive and made sure that I understood everything about my purchase, every step of the way. (My vi More

by mdinsjr
Recommend Dealer
Yes
Employees Worked With
Mackenzie Ditomassi, Thiago Barreto
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Jun 20, 2024 -

Granite Subaru responded

Thank you for the kind review. Thiago and Kenzie do a great job for us and we love haring from their happy customers.

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