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Granite Subaru - Service Center

Hudson, NH

4.8
2,749 Reviews
Call Service Center (603) 888-9999

2,749 Reviews of Granite Subaru - Service Center

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November 13, 2024

Tim in the Service Department is always great to work with and he is very informative. More

by bferreira2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Granite Subaru responded

Thanks for the nice review. Tim does an excellent job for us and we love hearing from his many satisfied customers!

November 08, 2024

Granite Subaru seems to always go above and beyond my expectations. Timely, efficient, courteous, clean, and hospitality is great! Also, very comfortable waiting room. More

by donganz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Uliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Blatus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McBride
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Odom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Granite Subaru responded

Thank you for the feedback. Based on the one star rating we were concerned because that usually means there was an issue. It seems like your visit was great, which usually means a 5 star review. Please let us know if there were any issues we need to address.

Nov 12, 2024 -

donganz responded

That was obviously in error. I have corrected it ! It should have been 5 stars. You folks are the best !

November 07, 2024

The service report was very illustrative, and Nick was excellent explaining everything. My car drives like a million bucks now. More

by CHC01886
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Flores
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Nov 12, 2024 -

Granite Subaru responded

That's why we're here...to keep people on the road and happy! Thank you for the nice review and feedback.

November 07, 2024

They did the work that I brought the car in for in a timely matter. Nick also stayed in touch with me while they had my car. More

by mas1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Flores 5 stars
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Nov 12, 2024 -

Granite Subaru responded

Thank you for the nice review. We will pass along your kudos to Nick.

November 05, 2024

Their sales team and service department are always friendly and pleasant to work with. They listened to what I wanted and came up with several options to choose from and stay within my budget. More

by pierzynskijan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Griffin
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Nov 07, 2024 -

Granite Subaru responded

Thank you for the great review and feedback. Our teams pride themselves on delivering exceptional service.

November 05, 2024

Just bought a new car and the experience was great. But took 5 hours for a 2 hour service appointment for a hitch to be put on. Inexcusable. More

by ljapgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roberto Rodriguez
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Nov 05, 2024 -

Granite Subaru responded

We are very sorry to have disappointed you. Installing a hitch on your vehicle is a half day process and that is what we had it scheduled for. We had a loaner vehicle ready for you just for that reason. If you are open to it, please reach out to me directly at 603-417-2382 or jbriggs@granitesubaru.com. I would love to discuss this with you further. Joe Briggs Service Director

November 04, 2024

Excellent service and took care of all of it end to end. Time estimates also was to the point. More

by pbobbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Scharn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Prevett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Granite Subaru responded

Thank you for the nice review.

November 04, 2024

The staff were peasant, friendly, non-pushy. Pricing was reasonable. I enjoyed the Complimentary wash and vacuum. More

by carolee.stafford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Nov 04, 2024 -

Granite Subaru responded

Carolee, thanks for the nice review. Many customers appreciate our amenities and the bonus of the wash and vacuum.

November 02, 2024

Granite Subaru is the only place I trust when it comes to my car. Service here is awesome! More

by rhea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Rodriguez
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Nov 04, 2024 -

Granite Subaru responded

Rhea, thanks for your trust in us, and the great review.

November 02, 2024

Always very satisfied with the service at Granite Subaru. At this point I am comfortable with all the people I have worked with. Jen has been very good. Having the extended warrantee has been very helpful More

by nancybissell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Bisson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Granite Subaru responded

Nancy, thank you for the nice review. We will pass along your kind words to Jen.

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