Grand Subaru

Would I recommend this dealer and this sales person? YES, YES, AND MORE YES. Sandy was great to deal with, friendly, courteous, and very very helpful. It took me a long time to decide because I prefer YES, YES, AND MORE YES. Sandy was great to deal with, friendly, courteous, and very very helpful. It took me a long time to decide because I prefer to deal with more local businesses. But the price made it very worthwhile to take a Megabus to Chicago, from near Iowa City, IA. I spoke with Sandy many times with questions and she was very patient with me. When I got there she was then very accommodating and attentive. I should add that everything about the car was as promised. I got the exact car I wanted. Now that I've driven the car several days I have already recommended Grand Subaru and Sandy Jackson to many of my friends. – Peter Feldstein More

After deciding that a new Forester was the car for me, I started checking with various local dealers. I was considering going through another dealer when Sandy contacted me with an amazing price. Basically, started checking with various local dealers. I was considering going through another dealer when Sandy contacted me with an amazing price. Basically, Sandy and Grand Subaru were able to sell me a Forester a trim level higher with a couple added accessories for less than the price that the other dealer was offering for a lower trim level. My new car was originally scheduled to be delivered in about four weeks, but they were able to bump up the delivery time to just about a week. Working with Sandy was great. She was friendly and easy to work with despite my sending her what must have been annoying questions nearly every day about this or that minute concern. She never gave me the hard sell that still seems so prevalent with many other dealers and both myself and my fiance felt very comfortable purchasing a new Forester from her. I wanted to play with the Nav system and make sure that some gear that I need to lug around for work would fit. Sandy arranged for me to spend some time just sitting in a Forester loaded the way I wanted mine so that I could push buttons and load gear cases in and out. This was a huge help in making my decision of what car I wanted and where to purchase it. Also, after checking around with various local and online lenders, I had secured a loan from my own bank with a really good rate. Grand Subaru was able to beat that rate through my own bank. All in all a great car buying experience for a great car and when my fiance is ready to look for a new car, Grand Subaru and Sandy will be the place we start. More

I'll start by saying this...Sandy Jackson at grand Subaru made the process of buying a new car as painless and enjoyable as possible. Having had the bad memories of purchasing my first new car and thi Subaru made the process of buying a new car as painless and enjoyable as possible. Having had the bad memories of purchasing my first new car and thinking of the horror stories others have told me, I was a little nervous to decide to go through the process again, however the sales associates at Grand Subaru seemed to take a "low pressure" approach to selling so it made me feel very at ease with every aspect of the transaction. They were willing to work with me and understood my needs and knew what I was looking for in a vehicle so they didn't try to sell me a bunch of extras that I really didn't need. They respected the fact that I was concerned with my budget so the fact that they didn't try to pressure me into anything makes it easy for me to give them four stars across the board. They're friendly and knowledgable and I wouldn't hesitate to recommend them. When I'm back in the market and ready to purchase again, I'd definitely go back. More

I HAD THE MOST ENJOYABLE EXPERIENCE PURCHASING A NEW SUBARU AT GRAND SUBARU IN BENSENVILLE. I PURCHASED MY CAR ON LINE AND MELISSA DISTEL WAS THE INTERNET SALES MANAGER THAT ASSISTED ME IN ALL MY QUEST SUBARU AT GRAND SUBARU IN BENSENVILLE. I PURCHASED MY CAR ON LINE AND MELISSA DISTEL WAS THE INTERNET SALES MANAGER THAT ASSISTED ME IN ALL MY QUESTIONS, CONCERNS, AND WAS MOST HELPFUL DURING THE BUYING PROCESS. WITH EMPLOYEES LIKE HER I CAN SEE WHY GRAND SUBARU IS THE PLACE MOST PEOPLE BUY THERE NEW SUBARUS. IT WAS A VERY ENJOYABLE REWARDING EXPERIENCE. PAT GLEN ELLYN, IL. More

What a great experience! I never ever thought I'd buy a car via the internet!! Everything went as promised and I couldn't be happier with my new Forester. I would highly recommend Grand Subaru buy a car via the internet!! Everything went as promised and I couldn't be happier with my new Forester. I would highly recommend Grand Subaru to anyone who is looking for a fair price, great customer service, and a fantastic car! Also, special thanks to Melissa for meeting all of my expectations. Thank you Grand Subaru! Marty Clark More

Sandy Jackson was great to work with and I got an unbeatable price. My overall experience would have been great except for the trade-in process and offer. I believe I was low-balled and my car wasn't unbeatable price. My overall experience would have been great except for the trade-in process and offer. I believe I was low-balled and my car wasn't considered for the above average condition it was in. I don't even think the appraiser looked at it, just looked at auction prices for average cars with miles ranging from 16,000 to 70,000 more. You should know they do not look at Edmunds or Kelly Blue Book. Thanks to Sandy though, he did meet me in the middle of the trade-in offer range so that was good. Just kind of brought down the excitement of getting my first new car. Anyway, I do highly recommend Grand Subaru for purchasing a new subaru and highly recommend working with Sandy Jackson. As for trading in your car, it's up to you, but realize you will get a printout with low numbers that may not match your car's condition and also can't even tell if it was your car they looked up. If you just want to get rid of your car and don't care though, go for it. It's definitely worth the price they get you for a new car! All in all, I highly recommend getting a new car though Grand Subaru and to specifically work with Sandy Jackson to get it! More

I was looking for a new car and the XV crosstrek was just what I was looking for. So using email I asked several dealers for quotes for their best price. Sandy Jackson immediately emailed me the best price b what I was looking for. So using email I asked several dealers for quotes for their best price. Sandy Jackson immediately emailed me the best price by far. I was impressed with the qoute and after test driving the car I was ready to buy. The quote didn't change when I went to the dealer, no bait and switch here, I got a fair price for my trade in so I pulled the trigger and I couldn't be happier. I would give Sandy Jackson and Grand Subaru my highest recommendation to anyone looking for a new car. More

After test driving a 2014 Forester and deciding it was the vehicle for me, I contacted several dealerships, spelled out exactly what I wanted and asked them to give me their best price. I'm a busy mom an the vehicle for me, I contacted several dealerships, spelled out exactly what I wanted and asked them to give me their best price. I'm a busy mom and business owner and I don't have a lot of time for playing games - I expected a straight up response and wasn't in the mood to hassle or get the run around. I contacted my local dealership and several others within 2-3 hour drive. Then after seeing a one way flight to Chicago was pretty reasonable, I email Grand Subaru just to see what they said. I had been looking on www.subaruforester.org in the Forester shopping forum under "2014 Forester Prices Paid" so I knew what others were getting for deals and what I would be happy paying. A few people had mentioned Grand Subaru so I decided to give them a try. Within literally minutes Sandy Jackson had responded to my email and sent me a straight up quote detailing the vehicle and all fees. It was thousands less than anything else I had seen so far. In fact it seemed too good to be true. I spoke with Sandy on the phone and she confirmed that that was it - no hidden fees or costs. I put $500 down - totally refundable if I changed my mind and spent the weekend looking for any negative to buying through them. I found only positive reviews, and with a $3000 savings over my local dealer it was a no-brainer to fly to Chicago and drive my new Forester home. They are located within 15 minutes of O'hare and sent a driver to pick me up. So easy and stress free. They are the nicest people and bent over backwards to make sure I had the best customer experience. You know they are on to something with their low price. One dealer emailed me back and asked what he could do to earn my business. I sent him my quote from Grand Subaru and invited him to meet or beat. He got very hostile toward me and assured me that they were going to screw me over when I arrived in Chicago. Either the car wouldn't be there or it would be damaged in some way, regardless I was a fool to think that was legit and I had better be careful. I didn't appreciate that one bit. Grand Subaru is the real deal and you won't go wrong with them. More

Bought a used, 2011 Subaru Forester Limited from Wendy and Grand Subaru. I would recommend this dealer. Details... --Stopped by on a Saturday in January, originally just to test drive some Foresters and Grand Subaru. I would recommend this dealer. Details... --Stopped by on a Saturday in January, originally just to test drive some Foresters and Outbacks in our general price, year and trim range, to see which we liked. Weren't originally intending to buy a car, unless exactly the right one was there. Turns out it was. Test drove it, liked it, talked with Wendy Kaplan about it. She was very friendly and patient, as we drove 4 cars, though one was obviously the ideal one. --After the test drives, we debated about the car we saw, and Wendy left my wife and I to talk. We did some quick looks on cars.com to see what else was out there at this trim level and year, and on truecar.com to see the target prices. Amazingly, the list price of the car was only about $200 higher than TrueCar's target price (which is typically aggressive), and other similar cars around the Chicago area were all move expensive. Only concern was that when I described the potential trade-in vehicle (2004 Saturn Vue AWD V6, 88k miles), the general range they were discussing was lower than we wanted to hear. --Put down a deposit of $500, which they said was refundable, so that we could talk it over for a day or two and do more research. Did the research, and bottom line, this was the perfect car for us (2011 Limited trim, plus cold weather package and rear camera added, excellent condition and reasonable mileage). --Two days later, brought the car I was trading in to a nearby Carmax to get their offer, and that was more in line with my expectations. Took that to Wendy. They balked a bit at first, but then agreed to meet that price for the trade-in. Tried to negotiate the price on the car to purchase, but as noted, there was no leverage to use - the price was already better than any other car in the area at similar year/trim/miles, and this isn't a new car where you can go dealer to dealer. So we took the car for list price. Basically, the trade-in was the only negotiation possible. --Paperwork experience was a pain as always at any dealer, but not terrible. --I gave this dealer 5 stars on all except price, where I gave it 4 stars, as there was no budge on the price. But as noted, I didn't expect much budge anyway. Overall recommended dealer and sales person! More

Looking for a hassle-free, stress-free and Enjoyable car buying experience? Hurry to see Melissa Distel. She is knowledgeable, personable and makes your complete satisfaction her Number One Priority. You de buying experience? Hurry to see Melissa Distel. She is knowledgeable, personable and makes your complete satisfaction her Number One Priority. You develop a professional and respectable working relationship here at Grand Subaru.Buying a car was never such fun-my 2014 Outback is warm, holds the road in this despicable snowy winter not to mention the commanding sitting position!!!!! More