Grand Subaru

Fantastic Buying Experience After contacting a few other dealerships and visiting a few others that were not very easy to work with I by chance contacted Melissa Distil and Grand After contacting a few other dealerships and visiting a few others that were not very easy to work with I by chance contacted Melissa Distil and Grand Subaru in Bensenville. She answered all my questions and came back with to me with the best price I could find anywhere on a 2014 Crosstrek. She was able to order me a vehicle direct from Subaru with all of the options I wanted for a far better cost than lesser equipped vehicles. I could rave about how good the price was on this car but the service was even better. Every email I sent was answered quickly and the whole buying process was so much better than having to haggle. After the car arrived I met Melissa in person and she was very nice and although she had to do her job to sell extras she was not pushy at all. When we finished up with her we met with Felix for the financing and he was also really easy to work with. He got us a great rate on the loan. We then met with Melissa again and she explained how to work everything in the car and we were on our way. I cannot recommend this place highly enough! Thanks to Melissa and Felix, we had a great buying experience, got a great car, and didn't break the bank. A+++++++++++++++++++ More

Excellent Customer Service, Excellent Price - Chris Czaja I recently bought a new Subaru Impreza at Grand Subaru. Chris Czaja helped me and I have to say that he has been the best car salesman I have ever dea I recently bought a new Subaru Impreza at Grand Subaru. Chris Czaja helped me and I have to say that he has been the best car salesman I have ever dealt with. I got a fair value for my trade-in, a very good price on my new Subaru, and most importantly Chris provided me with an excellent customer service and an excellent overall experience. I would really recommend Grand Subaru and especially Chris Czaja if you are looking to get a new car. More

Friendly and straight forward I first talked to Melissa Distel about getting a new crosstrek on May 5. She said they had just sold most of their models and only a few were left, no I first talked to Melissa Distel about getting a new crosstrek on May 5. She said they had just sold most of their models and only a few were left, none of which is what I wanted. By the end of the week she let me know when the Crosstrek I wanted would be in. There were a few delays with trying to trade with the car but I was updated frequently about the status of the car and the new eta. I used true car to verify I was getting the lowest price via internet sales. More

New Outback Purchase Melissa was professsional and great to deal with. She honored her excellent internet price discount on the vehicle. Other than the usual push to purc Melissa was professsional and great to deal with. She honored her excellent internet price discount on the vehicle. Other than the usual push to purchase the vehicle protectant or extended warranty she and the other staff at Grand Subaru have been great to buy a car from. More

Grand Subaru What a great experience we had at Grand Subaru. Me and my wife were on the market for our sons first car, we emailed several Subaru and Scion dealers What a great experience we had at Grand Subaru. Me and my wife were on the market for our sons first car, we emailed several Subaru and Scion dealers about the Subaru BRZ/FR-S and they were all no where close to what Sandy Jackson quoted for us. No other dealer could deliver the blue BRZ for 3-6 weeks, they all had to order from the factory but Sandy got it for us in 3 days. When we arrived to pick up the car Sandy said it was even cheaper than what she quoted on. The whole buying process took less than 2 hours and Grand Subaru is not pushy about the extra add-on's or warranty's. If you're on the market for a Subaru you should definitely check them out, i'm sure their prices and experience cant be beat. Thank you Sandy Jackson from Grand Subaru. More

Good service, good price Found this dealer through online reviews at dealerrater.com and yelp.com. I live in downtown Chicago temporarily, and it's hard to reach this dealer t Found this dealer through online reviews at dealerrater.com and yelp.com. I live in downtown Chicago temporarily, and it's hard to reach this dealer through public transportation since I don't have a car yet. There is a different Subaru dealer closer to downtown but the ratings were not so great. So I bit the bullet and took the 2-hour trip to Grand Subaru. Glad I did so. Chris Czaja was my sales manager. The price he quoted in email is slightly better comparing to 4-5 dealers nearby. The service is good, they even sent shuttle to pick me up, and Chris drove me to the train station after my first visit, because I didn't know the PACE bus does not stop at York/Grand on weekend and got dropped off at the last stop still a few miles away from the dealer. I also like their process in which vehicle purchasing and financing are two relatively independent steps, so they probably cannot coordinate to try to give you a good price up front but rip you off in the financing. And about the price: price is good in first quote, but they don't negotiate. At first I feel a bit disappointed because I came ready for negotiation, but on the other hand I agree it's a simpler process saving each other some pain and tension, and leave a better dealer-customer relationship which may be mutually beneficial in long term. They could get busy at times and there could be short waits in between steps, but the manager was always polite. Based on my experience so far, I will return to a Grand Subaru for maintenance as well as repairs, and who knows maybe a larger car if my family grows, as long as the good experience holds for the long run. More

2014 XV Crosstrek Purchase My initial contact with Grand Subaru was via the internet with Sandy Jackson. I requested a quote online for the XV Crosstrek I saw on the Grand Suba My initial contact with Grand Subaru was via the internet with Sandy Jackson. I requested a quote online for the XV Crosstrek I saw on the Grand Subaru's website. Sandy was very prompt in response with an e-mail and a phone call. Sandy and I communicated several times via e-mail before I actually went into the dealership for a test drive and receive an offer for my trade-in. Unfortunately, the Crosstek I was interested in was sold before I arrived at the dealership. Sandy searched other local dealerships and was able to locate another Crosstrek meeting my specifications. I had to wait several weeks for delivery, but it was well worth it. The process was seamless, with the exception of one small situation which Sandy went out of her way to correct. I love my XV Crosstrek, it is awesome as well as my experience with Sandy Jackson. More

Best Car Purchase Experience Ever! The purchase of my 2015 STI was the most pleasurable process I have ever encountered. Mike and Dan went out of their way to ensure I was satisfied wit The purchase of my 2015 STI was the most pleasurable process I have ever encountered. Mike and Dan went out of their way to ensure I was satisfied with my deal and it was done without any back and forth haggling I received at other dealerships. Both my trade in and new car price were great values and were negotiated quickly. I would recommend this dealership to anyone looking for a new car. More

Excellent Price, Hassle free buying, No Force buys . Easy and smooth car buying experience overall. Talk to Dan or Mason in the Internet Sales for the best pricing...... . Easy and smooth car buying experience overall. Talk to Dan or Mason in the Internet Sales for the best pricing...... More

Best New Car buying Experience Ever!!!! I just picked up my 2015 WRX from Grand Subaru which makes it my 3rd brand new WRX purchased from that dealership. I keep on coming back because buyin I just picked up my 2015 WRX from Grand Subaru which makes it my 3rd brand new WRX purchased from that dealership. I keep on coming back because buying a new car there is a hustle free experience, no one can beat their pricing, no other dealership comes close to the trade-in value and their customer service is to simply put it awesome!!! I always deal with Joe D'Andrea who is extremely easy to deal with and he always goes out of his way to please a customer....(last week I was trading in 2 cars in order to buy my WRX and that meant I had to go to the dealership twice. Once I dropped of my first car I had made arrangements for a friend to pick me up at the dealership so he could drive me to my house (20 min away) but once I told Joe about my friend picking me up he insisted about giving me a ride!) Ladies and Gentlemen, I'm on my 14th car right now (some were new, some were used) and I say easily say that Grand Subaru is the best dealership in the business! Thank you Joe!....and yes "I will be back"... Peter T. More