Grand Subaru

Bought a new 2014 Outback for my college student daughter We began looking at used cars, quickly focused on either a Forester or an Outback. My daughter decided she preferred the Outback, which seemed to me We began looking at used cars, quickly focused on either a Forester or an Outback. My daughter decided she preferred the Outback, which seemed to me also to be best for her, based on quality, safety, and room to haul her stuff back and forth from Chicago to Mizzou. Looked at used Outbacks and drove them at a couple of dealerships. Was surprised by the limited number available, and somewhat taken aback by the price they were asking for used 2012 and 2013 Outbacks. Nevertheless, I decided to see what was the best available deal in the area. Happened on the Internet sales offers from Grand Subaru and made contact with Sandy Jackson. I not only researched the Grand Subaru's online reviews but also Sandy's which were uniformly enthusiastic, both about their prices and about Sandy's honesty and availability to provide service before, during and after the sale. When we got out there, she offered a new 2014 Outback for only a few dollars more than I had been offered on used ones at other dealers. Moreover, by buying new, I was offered 0% interest for 36 months, meaning that I was buying my daughter a new Outback for less than the used ones we had seen. Maybe insignificant, but she pulled the new car around for my daughter to drive, came back into the waiting room, gave me the dealer license plate and said "Have a nice drive." I said, "Aren't you coming with us." She said no and added that she didn't think we were going to steal the car. I have never before gone on a test drive without the salesman. I assume that they invariably come not to make sure you don't get lost or steal the car but to keep up the sales pitch. Not Sandy. . . . I am a skeptical person and kept looking for the catch, like for example the add ons that other dealers were demanding for their used cars. One had insisted on an $895 add-on for "P.S.C." on a used Outback, essentially easy extra money in the pocket of the dealer. No thank you. Sandy and the entire dealership at Grand Subaru couldn't have been more different than the others, who combined a high level of disorganization, price-gouging, and uninformed salespeople The below dealer inventory price Sandy first offered was exactly what I ultimately paid. Of course she and the business manager proposed various options but I only took one, the 10 year warranty which seems like a good deal as it can be sold with the car. Bottom line anyone interested in Subarus in the Chicago area should make a beeline for Bensenville, and for Sandy in particular. While there, we talked with a man who had traveled down from Madison, WI to buy his Forester from Sandy. She told me that she has customers flying in from Alaska and I can believe it. Incidentally, they are very near O'Hare Airport. More

excellent Bought a 2015 Forester XT Touring. Everyone was friendly and inviting. Sandy Jackson was the best! great sense of humor and all around a people pers Bought a 2015 Forester XT Touring. Everyone was friendly and inviting. Sandy Jackson was the best! great sense of humor and all around a people person. She new a lot about the products and went the extra mile by spending a good hour reviewing the "bells and whistles". Definitely the place we will return for our next Subaru! More

Good Service Had my new Outback in the service dept. for the first time. Had Rain Guards put on. On time appointment . Courteous service at a fair price and done Had my new Outback in the service dept. for the first time. Had Rain Guards put on. On time appointment . Courteous service at a fair price and done on time. What more can you ask for! More

Buying new car We were very pleased with our experience. It was by far the best experience we've had when buying a new car. We scheduled an appointment and they we We were very pleased with our experience. It was by far the best experience we've had when buying a new car. We scheduled an appointment and they went through the process as quickly as possible. Very friendly, upfront pricing information (you won't find anyone else who beats them), and super accommodating. We also traded in old car so while we were waiting to go through the process, Melissa took that time to get other things done for our transaction. She really made this painless. John the finance director was great! He really worked with us. We really appreciate their friendliness and competitive pricing. We were able to upgrade from the Subaru Impreza to the Outback! We would definitely recommend! More

Very Pleasant New Car Buying Experience We have recently bought a new Subaru at Grand Subaru. Glenn and his staff has made the buying experience very enjoyable. The price is the lowest we We have recently bought a new Subaru at Grand Subaru. Glenn and his staff has made the buying experience very enjoyable. The price is the lowest we can find. There has been no needs to haggle much in price. Everything was straight forward with no hidden agenda. The car was delivered on time as promise. We drove out with the new car and felt very good about the whole process. More