Grand Subaru

Great dealership! I was referred to Grand Subaru and was referred to Chris Czaja by a subaru forum called Chi town Subaru's. Chris was very helpful and helped me order I was referred to Grand Subaru and was referred to Chris Czaja by a subaru forum called Chi town Subaru's. Chris was very helpful and helped me order a 2015 Wrx. It took exactly 2 months to get,like he said it would. It seemed like a long wait, but chris kept in contact with me the whole time with information,and updates. It helped the wait go by fast. Chris and the crew were very easy to work with,I've bought 6 new cars in the past and this was by far the best dealership experience I've had. I will be buying my next car from Chris at Grand Subaru in the future. I would recommend this dealer to anyone.. Thanks again to Grand Subaru, I'm loving my 2015 wrx! More

Excellent place to buy a car ! I wanted to buy a Subaru Impreza 2.0i premium automatic. I specifically wanted a blue impreza and I was hoping to get it at a good price. I ended up g I wanted to buy a Subaru Impreza 2.0i premium automatic. I specifically wanted a blue impreza and I was hoping to get it at a good price. I ended up getting my car at Grand Subaru even though it is located about 250 miles from where I live ! I corresponded with Chris via email. He was fantastic, responded quickly every single time and provided me with all the details I asked for, thus making the process of buying a car as simple as possible. He also arranged for a blue impreza within 2 weeks ! I only had to go to the dealership to pick up my car! Everything was taken care of prior my arrival & was hassle free. Overall the experience was great and I am very satisfied. More

2015 Subaru Forester As an American military veteran, I only want what is best for my family. In civilian life this translates to good customer service and finding the saf As an American military veteran, I only want what is best for my family. In civilian life this translates to good customer service and finding the safest transporation available. Most people know that Subaru won the Safety award in 2014 over all other automotive manufacturers, and that takes care of 50% of my needs right there. When I contacted Grand Subaru I spoke with Melissa Distel, the dealership's Internet Services Manager. I had researched what I needed and though she also pointed out a few items I had not looked at, she never used strong-arm sales tactics. Each time I communicated with the dealership, the receptionist, the Finance Manager, Melissa,, etc. I was treated as an important customer. I went to two other Subaru dealerships, and though they were courteous price and pressure werre always foremost on these dealership's minds. It was a breath of fresh air dealing with Grand Subaru, and Melissa exemplifies a wonderful example as a respresentative of their dealership. I was provided with detailed expectations for ordering, contant email communication and top-notch service when arriving at their dealership to pick up my new vehicle. Thank you Grand Subaru and Melissa for exceeding my expectations, I will be recommending your dealership for many years! More

Lemon Grand Subaru sold us a lemon! They said the car had no defaults and that it was checked over. We have to put $2000 into it because the front suspensio Grand Subaru sold us a lemon! They said the car had no defaults and that it was checked over. We have to put $2000 into it because the front suspension is messed up and the entire rear components are off balance and the car can't even be aligned. A reverse light was also out the day we bought it and the cruise control does not work. Very bad for business!! Bart said the car was in perfect order and that he could sell it for $1,000 more if at a VW dealership. Well, I'm pretty sure that is not the case. You took advantage of us!! More

Excellent place to buy a Subaru! The person I dealt with at Grand Subaru was Dan D’Andrea. He was knowledgeable, friendly, and gave me the most competitive deal. He was responsive a The person I dealt with at Grand Subaru was Dan D’Andrea. He was knowledgeable, friendly, and gave me the most competitive deal. He was responsive and answered all my questions. If you are thinking of buying a new car, you should go to Dan D’Andrea at Grand Subaru. He is simply the best! More

2014 Crosstrek XV Internet Sales Order Melissa, my Internet Sales Contact, was efficient and always responsive to my inquiries by e-mail, phone and in person, and we were in her computer fo Melissa, my Internet Sales Contact, was efficient and always responsive to my inquiries by e-mail, phone and in person, and we were in her computer for follow-up for a long time! Melissa accurately explained the pricing details on the options that we wanted, and based on our need and what we wanted she recommended we special order our Crosstrek. During that process she explained the timetable for expected delivery and gave status reports by e-mail. The process went smoothly and actually right on target. Having shopped other dealers, I had a good, comfortable working relationship with Melissa and Grand Subaru. It was worthwhile to travel the extra miles to purchase there. Thumbs up! More

The found the perfect car in days We went here on the advice of some friends who had purchased from them. After emailing what we wanted, it took less than a week for Melissa to find t We went here on the advice of some friends who had purchased from them. After emailing what we wanted, it took less than a week for Melissa to find the car that we wanted, have it brought to Grand, and have our optional equipment installed. The only negative was the long wait to meet with the financial guy, but we have been assured that issue is being fixed. I would buy here again! More

Great price, great staff! Grand Subaru should be the only place to buy a Subaru. Speaking from experience from dealing with the two closest Illinois dealerships near my home. Grand Subaru should be the only place to buy a Subaru. Speaking from experience from dealing with the two closest Illinois dealerships near my home. Melissa and Felix are true assets, and an absolute joy to do business with. My wife and I are very pleased. There are no hidden fees( Pin-stiping, dealer prep, etc). The internet price is the best of all Subaru dealerships in the area. Also, the 2015 Outback is worth every penny! More

Great experience start to finish! From start to finish, our experience with everyone at Grand Subaru was excellent - customer relations, response to questions, regular email communicat From start to finish, our experience with everyone at Grand Subaru was excellent - customer relations, response to questions, regular email communication and best of all, price. Melissa Distel was friendly, professional, and in every way a credit to the organization. More

Satisfied 2014 Outback buyer I was quite sure about what I wanted in a 2014 Outback and conducted my search from Madison WI by phone and e-mail involving dealers from Oshkosh to C I was quite sure about what I wanted in a 2014 Outback and conducted my search from Madison WI by phone and e-mail involving dealers from Oshkosh to Chicago. I had a good experience communicating with a number of the dealerships, but Grand Subaru had the best price for a car very close to my specs and did not lack at all in the communications area -- important to me since I was buying from a distance. My calls and e-mails were returned quickly, and, working with Glenn, I felt comfortable about making the trip (by bus; the dealership was good enough to pick me up at O'Hare) to Chicago, knowing that I would find exactly what I expected to find at the exact price agreed upon. It was a smooth, efficient, and haggle-free experience (except for the requisite extended warranty pitch in the finance office). Definitely satisfied with the car and the dealership. More