Grand Subaru

"Amazing Mike" Go to Grand Subaru and Mike's your man! My daughter had been saving for years for a car. She finally decided this past summer that she was ready to Go to Grand Subaru and Mike's your man! My daughter had been saving for years for a car. She finally decided this past summer that she was ready to purchase a modestly priced used car. She had some clear ideas of what she wanted so we spent most of the summer looking for just the right fit. We primarily relied on one dealer whom we'd purchased from before for my son and had had an outstanding experience. We were really reluctant to go anywhere else since we'd heard horror stories about buying used cars and didn't want to take the chance of sending my daughter off to college with a problem car. Less than a week before she needed to head out to college, we were still waiting so we decided to look at other dealer options. We ended up seeing a used 2007 Subaru Forrester online that was available from Grand Subaru. We called and had the great fortune to get Mike Sinacola to help us. We immediately drove to Bensenville from Chicago in rush hour just hours before the dealership closed. Mike had the car washed and sitting in the front waiting for us to test drive by the time we pulled into the dealership. They allowed us to test drive the car without someone hovering over us and to take as much time as we needed to look the car over and talk and ask questions. My daughter was thrilled and we purchased the car. Mike was professional, knowledgeable and friendly. He stayed late on a weekend night, past regular business hours to make sure we were completely checked out, set and satisfied with our purchase. Al in the finance department was also terrific. We purchased an extended warranty and he even gave us his personal cell phone to call him if we ever had any trouble getting the warranty coverage. Grand Subaru even allowed us to take it to an independent mechanic to have it checked out and guaranteed to fix any problems for free should our mechanic find something non cosmetic wrong. Our mechanic said the car looked and drove like new. But this isn't the most incredible part of the story. Two days later and only three days before she had to drive 1500 miles to school the car stopped dead in traffic. After calling AAA for a tow I called Mike on his cell which was right at closing and he helped me arrange to get the car looked at in the morning with their mechanics. Joe in service called me in the morning and had found the problem (a bent gas gage in the tank so the tank was not registering empty). We had scheduled the car to be rustproofed that day but unfortunately Joe needed to have the part overnighted to the shop and it wouldn't be ready until the next day which was the day of our departure. Joe promised to have the car done right away when the part came in so I arranged to have the car rustproofed the next morning by noon. By the way, Joe was very accommodating and was a huge advocate for pushing this through and making it happen in a timely and efficient manner. The next day the part came in late and we were told if the car wasn't there by 1pm we wouldn't be able to have it rustproofed until two days later. We had an hour drive to the dealership and were waiting to hear from Joe about the completion and we were running out of time. Just minutes before the deadline, in steps amazing Mike who offers to drive the car to the rustproofing shop so we could get in there on time. We saved many hours in traffic, got the car done and my daughter made it to college on time. I know it sounds like a fairy tale but it's really true and Mike and his team were the reason. It's unheard of to get customer service like this in today's market and Mike should be given the medal of honor for service above and beyond. More

Great Experience We recently leased a Subaru Forrester. We looked up Grand Subaru online and worked closely with Matt Drwal. We set up an appointment and were treate We recently leased a Subaru Forrester. We looked up Grand Subaru online and worked closely with Matt Drwal. We set up an appointment and were treated as welcome customers. He helped worked through our needs and found us the right vehicle. The delivery went smoothly and the Finance Manager helped us expedite getting our lease done and we were able to be driving our new car sooner than expected. This truly is the way a customer purchase should be handled. We would buy/lease again and will recommend every one interested in a Subaru to follow in our footsteps to Grand. Give Matt a call and you will be glad you did. More

Great experience Everyone was very friendly. Jaff Schade was very sincere, helpful and knowledgeable. Although busy, he spent a lot time helping me during the whole bu Everyone was very friendly. Jaff Schade was very sincere, helpful and knowledgeable. Although busy, he spent a lot time helping me during the whole buying process, from coordinating airport pick-up to explaining hidden functions. He also provided great suggestions on accessories and options. Instead of trying to sell everything as many other dealers do, he not only telling us what we need, but also let us know what are not that useful. Thank you Jeff! More

"BUY HERE" I was very impressed with the sales staff, especially with Jeff. We ordered a WRX and he helped us through the whole process. He gave us updates, an I was very impressed with the sales staff, especially with Jeff. We ordered a WRX and he helped us through the whole process. He gave us updates, and even took calls at home. I highly recommend working with Jeff and his staff. I have helped people buy cars and I could honestly tell you that this experience was one of the smoothest and easiest to do. Keep up the great work and look forward to doing business with you in the future. More

Awesome Sales People This was a great experience. Nealy my salesperson was charming and so positive that we would walk out happy with our new car. Making a purchase like t This was a great experience. Nealy my salesperson was charming and so positive that we would walk out happy with our new car. Making a purchase like this is not as easy as it sounds but Nealy made it fast and easy. More

Flawless experience We were referred by Costco Auto Program. Matt Drwal contacted us that evening with information and pricing. We had an appointment with him the next We were referred by Costco Auto Program. Matt Drwal contacted us that evening with information and pricing. We had an appointment with him the next morning and selected a model and color. The dealership did not have the interior we wanted, but Matt Drwal soon found the car we wanted. We took possession of the car 4 days after we first met with Matt. At that time Matt spent almost an hour explaining and setting up the many features and the controls and setting up the many features of the Outback. We were very satisfied with the whole experience. More

Helped me get over my VW experience Chris Czaja was our internet sale man and was so friendly, helpful, sincere and genuine. He spent a lot of time with us and helped us navigate the tr Chris Czaja was our internet sale man and was so friendly, helpful, sincere and genuine. He spent a lot of time with us and helped us navigate the trade-in (a VW with a recalled Takata airbag) with compassion and without pressure. And because of his willingness to see us through this tough situation without pressuring us, we bought our brand-new Subaru Legacy. I would definitely do business with Grand Subaru again and Chris Czaja. More

Classic Sketchy Car Delearship. Was lied to multiple times, made appointments that were not kept. Never had the feeling that I was dealing with trustworthy people. Joe Haga of the fi Was lied to multiple times, made appointments that were not kept. Never had the feeling that I was dealing with trustworthy people. Joe Haga of the finance department, was incredibly rude and arrogant. He blatantly lied to me multiple times and at one point was told "I don't dictate things here" My credit was less than perfect, and the guy treated me like he was doing me a favor, despite the fact that they were going to make money off me. More

Great Experience Everyone we came in contact with was very friendly , That day we went to a couple of dealerships and at the end of the day we came back because this d Everyone we came in contact with was very friendly , That day we went to a couple of dealerships and at the end of the day we came back because this dealership is the best. They worked hard to get my financing approved, they even stayed after closing time to make sure that we have everything done. Never did I feel any pressure, it was like working with friends. Car buying can be very stressful, but our experience was fantastic! More

Went out of their way to find and deliver desired car Grand Subaru went to great effort to acquire the car I wanted such that it was worth flying into Chicago and driving the car home. Their price was hi Grand Subaru went to great effort to acquire the car I wanted such that it was worth flying into Chicago and driving the car home. Their price was highly competitive. The sales department was in constant contact with me and followed up immediately on my requests. Delivery of the car went smoothly, including the financials. A great amount of time was spent explaining the numerous features of the car. More