Grand Subaru

Fantastic Staff and service I recent purchased a new Subaru from Grand. Brianna whom is a new sales associate with the dealership and new to the industry as a whole responded pro I recent purchased a new Subaru from Grand. Brianna whom is a new sales associate with the dealership and new to the industry as a whole responded promptly to my internet request and was in contact with me to set up a time to come in. Through the whole buying process she was professional and beyond helpful. She worked Diligently with the Chris C and the finance department to actually get me a better rate than my pre-approval from my bank. Through her dedication to customer satisfaction the car buying experience was painless and prompt. Although she is new to the industry I have no doubt Brianna will excel in her sales career based off my experience with her. I would highly recommend Grand to anyone looking to buy a Subaru! More

Report card...A++ I was on the hunt for weeks. My buying decision boiled down to price and that led me to Grand Subaru...Where I got an incredible deal from the intern I was on the hunt for weeks. My buying decision boiled down to price and that led me to Grand Subaru...Where I got an incredible deal from the internet department on my first Subaru, a 2017 Outback 3.6R Touring. As impressive as the price was, the service I was provided by Nealy and Chris was even more so. The first time I can use "pleasurable" to describe an automobile purchase. Keep up the outstanding work! More

Great experience! We live in Elmhurst, IL and we wanted to buy local. We went to Grand Subaru to buy a car for our son and met Andrew (Drew) Jennings. Drew took my s We live in Elmhurst, IL and we wanted to buy local. We went to Grand Subaru to buy a car for our son and met Andrew (Drew) Jennings. Drew took my son on a test drive, explained all the options clearly and then gave us time to decide. He was responsive to texts and phone calls. When we decided which car we wanted, he worked to locate it and bring it to his dealership. Once the car was here, the buying process went very smoothly. Drew explained each step as we went. It was a really good car buying experience. More

Very good buying experience for my Subaru Outabck 2017 Overall we had excellent customer service from Chris Czaja who assisted us in test driving both the Outback and Forester, explaining in detail the dif Overall we had excellent customer service from Chris Czaja who assisted us in test driving both the Outback and Forester, explaining in detail the differences and options for the Outback, and placing an order for a factory-built Outback for us. The order came in within a month of placing the order and he assisted us patiently to fill in the paperwork and showed us the inner-workings of the car even after the sale was done. Both Chris and Brandon presented us different post-sale options but there was no pressure to buy additional items. Overall this experience has been great and relatively stress-free and no high pressure sales pitch was observed. More

Brand new car purchased We worked with Chris all throughout the purchasing process. He is very prompt, professional and offered exceptional customer service. Chris explained We worked with Chris all throughout the purchasing process. He is very prompt, professional and offered exceptional customer service. Chris explained all the new features of this 2017 eyesight system thoroughly. His passion for his job is exceptionally amazing. I will definitely recommend him to everyone! More

Used car purchase I wanted to buy from Grand because I have heard of the great service and overall buying experience especially with Kiril via Chitown subarus (Grand sh I wanted to buy from Grand because I have heard of the great service and overall buying experience especially with Kiril via Chitown subarus (Grand should consider giving that group a discount!) He was very helpful and got me the answers to any of my questions. He was truly a pleasure to do business with! More

Fun and easy to negotiate with no problem in getting me good prices for the Subaru I inquired on I'm loving my new Subaru to negotiate with no problem in getting me good prices for the Subaru I inquired on I'm loving my new Subaru More

very prompt professional service Buying a car can be a time consuming and excruciating process. Matt was very professional and prompt and the process went very smoothly with no surpri Buying a car can be a time consuming and excruciating process. Matt was very professional and prompt and the process went very smoothly with no surprises. More

Chris was great, this Subaru owner is pleased. Chris Czaja spent time to show us how the new gadgetry works he was very knowledgeable and very helpful in facilitating the sale of my Subaru Forester Chris Czaja spent time to show us how the new gadgetry works he was very knowledgeable and very helpful in facilitating the sale of my Subaru Forester. He did a great job! This writer is a Subaru girl and keep coming back to the same dealership with some recommended friends as well. More

Friendly Experience My initial thought on purchasing a new vehicle was one of......oh here we go again having to deal with the sales staff that pressure the customer and My initial thought on purchasing a new vehicle was one of......oh here we go again having to deal with the sales staff that pressure the customer and waste as much of your time, so they can end up with a customer who is exhausted and ready to give into their sales tactics. Well much to my surprise I had a pleasant friendly experience at this Subaru dealership, my sales lady Sandy was patient, friendly and made the experience less stressful for me, she did not pressure me but made sure that I had received the proper information regarding my purchase and all the details involved before moving forward. Once my decision was made she proceeded to initiate the process to make sure I was out the door with my 2017 sooner than later. I feel this experience deserves the five star rating. Thank you Sandy. More