Grand Subaru

Unfortunate Experince First off, this was a sale/trade, sight-on seen. Both the dealer and myself relied on pictures and what we shared about vehicles. I drove from Florida First off, this was a sale/trade, sight-on seen. Both the dealer and myself relied on pictures and what we shared about vehicles. I drove from Florida to Chicago for this and it was imperative that everything was handled up front. I explained exactly what I was taking off my car (modifications) and that I had a bank check being sent to the dealer. When I got there, they immediately tried to short me on the trade allowance. By a $1,000. This is the first time I've ever had or heard of a dealer saying "the tires were too worn and we will have to replace them for $800". First off, it's a wear and tear item. Secondly, those tires were $214 each. So, not sure where they got $800 from. I was in a bad situation because I had driven from Florida, so I needed to make the deal work and they knew this. They tried short-balling me at every turn. The vehicle I purchased had no gas. It was on empty. they vehicle had no floor mats, which was no disclosed and there was a paint peeling issue on the hood of the vehicle. All things that should have been disclosed before I even made the trip. In the end, I did what I needed to leave with the vehicle I wanted, but I would not recommend this dealer to anyone. Even their finance group took five people to find the bank check that was sent and when I left, not one person congratulated me or shook my hand. Extremely poor customer service. More

Awesome experience!! Brianna Bartoli was awesome to work with! The new Impreza has been great. Arranging everything via internet chatter was super easy and made the purc Brianna Bartoli was awesome to work with! The new Impreza has been great. Arranging everything via internet chatter was super easy and made the purchase process easy. I will return to Grand for my next Subaru! More

Good Got Better! Brianna Bartoli got me a high trade in offer on my Honda and a low price on a new Outback 3.6R and she did it on the spot and with a smile. My wife li Brianna Bartoli got me a high trade in offer on my Honda and a low price on a new Outback 3.6R and she did it on the spot and with a smile. My wife likes my new Subie so much I’m going to have to get another one (another Subaru not another wife!) More

Michael Sinacola was a pleasure to do business with! A Great Subaru Dealer with great people! Michael Sinacola was able to work with me to be able to drive away with a 15 STI Launch Edition. A Great Subaru Dealer with great people! Michael Sinacola was able to work with me to be able to drive away with a 15 STI Launch Edition. More

Great saleswoman great price Nicole was very friendly, courteous, persistent and informative Without her the sales would not have happened The price for the new car and the Nicole was very friendly, courteous, persistent and informative Without her the sales would not have happened The price for the new car and the trade in was better than any other dealer More

Way More Fun Than Going to the Dentist! Nicole Iacullo, our sales associate, mentioned that most people would rather go to the Dentist than to an auto dealer. It's not just that Nicole gave Nicole Iacullo, our sales associate, mentioned that most people would rather go to the Dentist than to an auto dealer. It's not just that Nicole gave us a fabulous deal, which she did, but also that she was so easy to deal with. We had a couple of mishaps on our side which made the deal more difficult for Nicole but she showed extraordinary patience and grace under fire. She is a straight shooter and I my wife and I have no reservations about referring other people to her. More

Great place! Great place with a great variety! Staff was super professional and friendly. I absolutely love my new Subaru! I would recommend this place to anyone. Great place with a great variety! Staff was super professional and friendly. I absolutely love my new Subaru! I would recommend this place to anyone. More

Great car buying experience! Brianna was great from the very beginning when I was doing some online inquires all the way to the very end of the sale. She kept great communication Brianna was great from the very beginning when I was doing some online inquires all the way to the very end of the sale. She kept great communication with me via email and by phone. She worked hard to get me the best deal possible for my new car purchase and for my trade-in. I would highly recommend working with Brianna if you are looking to buy a car from Grand Subaru. More

Fast selling process It is good dealership with many Subarus new and used in stock. The salesperson, Will, was fast and knowledgeable. Do not expect them to go down much It is good dealership with many Subarus new and used in stock. The salesperson, Will, was fast and knowledgeable. Do not expect them to go down much from the price you see online though. The paying process was kind of slow. I had to wait in the line of three person till I pay for it. More

Hands down, the best car buying experience ever! I placed an order for a 2018 Outback on 11/24/17 and Brianna was so helpful and responsive during the entire process. She answered any questions I had I placed an order for a 2018 Outback on 11/24/17 and Brianna was so helpful and responsive during the entire process. She answered any questions I had and informed me of the process and set my expectations when placing an order for a new vehicle. My car was delivered way ahead of schedule and Brianna was very proactive in getting my vehicle inspected so I could come into the dealership right away to pick it up. This was very much appreciated since I had just sold my old vehicle just 2 days before and was sharing my husband’s car. Honestly, I have never had a better car buying experience! What a breath of fresh air! I would not hesitate to refer my friends and family to Brianna Bartoli and Grand Subaru! More