Grand Subaru

Worst experience ever. While test driving many vehicles that day one if which was an STI that I had to use a dirty shop rag as the shift knob because the salesman had stated While test driving many vehicles that day one if which was an STI that I had to use a dirty shop rag as the shift knob because the salesman had stated 'Wow someone must have stolen the shift knob' There are a few things, when I was looking at the car I was told everything was in the vehicle to attach the roof racks in the trunk. I was missing half if the screws that costed me 40 dollars. Second I was promised 1/2 a tank of gas because you came down on the price about 100$. I received roughly 1/8th of a tank. Then I got about 20 miles from my home and the check engine light came on for 'AVCS timing too advanced. I took my car in to have the wheels rebalanced at a Subaru dealer closers to me because there was a shake when I was driving 1 of the rims has a very large crack in it and the other 3 are bent. . I was overall very dissatisfied with my experience and unpleased with the work that was done with this vehicle prior to sale. I understand that I chose to buy a used vehicle but the amount if things overlooked has became an issue to me and costing me much more than intended for having the car for 2 weeks. It was not just a few little things it was many and a very horrible experience. It is quite appalling that a car was sold in the shape it was. I reached out to the sales people about the roof rack screws and the check engine light and there was no follow up. They also told me they 'would have never sold a vehicle with damaged anything' I called and emailed the general manager and got no response. Thank you. More

EXCELLENT! Had someone told me I would drive more than 800 miles to purchase a car two months ago, I would have told them...no way! That was before I was told a Had someone told me I would drive more than 800 miles to purchase a car two months ago, I would have told them...no way! That was before I was told about Grand Subaru and internet purchasing. From the beginning to the end, Nealy Anderson made the entire car buying process seamless. My lease in NJ was coming up and I had to make a decision with regard to purchasing my leased vehicle or a new 2019. Once I began dealing with Grand Subaru and Nealy, I knew they were better. I also contacted dealers in Connecticut and Colorado, however, no one could match Grand Subaru with either the cost of the vehicle or customer service. Grand (and Nealy) made it clear from the beginning that they really cared! I went from leasing to purchasing from Grand and I could not be happier. Thank you all for a VERY easy car buying experience! More

First Subaru experience - Was not dissapointed! I scheduled an appointment with Lou to view a new Subaru but decided to come in a day earlier. He was able to accomodate me and wife without any hesit I scheduled an appointment with Lou to view a new Subaru but decided to come in a day earlier. He was able to accomodate me and wife without any hesitation. There was a small hiccup where the car we requested to view had been sold but we weren't made aware of it but it ended being a good sign as my wife wouldn't have been convinced on the car if Lou didn't show us a higher trim. So the car being sold ended up being a blessing in disguise. Everyone at Grand was very friendly and welcoming. We brought our 3 year old with us and she did not want to leave! Brandon and Lou made the process of leasing our car a breeze. We will definitely be coming back. More

Never knew car-buying could be this easy! Bensenville isn't the closest dealership to where I'm located, but after getting initial quotes by about 10 Subaru dealerships in the Chicagoland area Bensenville isn't the closest dealership to where I'm located, but after getting initial quotes by about 10 Subaru dealerships in the Chicagoland area, I was impressed with how responsive (but not pushy) Afiza was. Her prices were also better than the rest, and she was willing to work with me to get a final price that I was comfortable with. So I visited in person, test drove my ideal car, and got all of my questions answered. Afiza was personable, knowledgeable, and fair. Never did I feel like I was being taken advantage of or pressured into something I didn't want. She helped me get the best value for my trade-in, and explained the entire leasing process, since it was my first time leasing a new car. I drove out of the dealership very satisfied and very excited in my new Forester! Thank you, Afiza! More

Outstanding purchase experience This is the best car buying experience I have for the last 25 years!! Nealy provided quotes before we spent 2 hours drove to Chicago, even though I di This is the best car buying experience I have for the last 25 years!! Nealy provided quotes before we spent 2 hours drove to Chicago, even though I did not schedule with her prior our visit, she made herself available between her appointments and accommodated our last minute change of color selection and got car ready in less than 2 hours for us to drove back. Price is certainly unbeatable...... We have already recommended Nealy to our friends!! More

Disappointed Based on all the reviews- I thought the experience of searching for a car would be much better than it was. Matt didn’t seem to car to sell me a car o Based on all the reviews- I thought the experience of searching for a car would be much better than it was. Matt didn’t seem to car to sell me a car or present me with options that worked for me. I had a couple cars in mind going in- which he did show me- but they were dirty (dead bugs and dirt inside dirty). They weren’t presented like they deserved to be bought. And when numbers didn’t work out- he didn’t offer solutions- I left feeling like my business wasn’t wanted and dirty from the cars. More

New Subaru Customer This car buying process was very easy. My first Subaru, and so far I am very impressed. Kiril was informative, accommodating, knowledgeable and simp This car buying process was very easy. My first Subaru, and so far I am very impressed. Kiril was informative, accommodating, knowledgeable and simply a pleasure to work with. More

My new Outback Nicole did an excellent job.My experience at Grand couldn't have been any better. The price I paid was the lowest around. I shopped three other dealer Nicole did an excellent job.My experience at Grand couldn't have been any better. The price I paid was the lowest around. I shopped three other dealerships. More

Love my Subaru Outback! Right from the beginning, greeted by FRIENDLY and welcoming staff throughout. Our salesperson Nealy was very accommodating to our schedule, knowlegea Right from the beginning, greeted by FRIENDLY and welcoming staff throughout. Our salesperson Nealy was very accommodating to our schedule, knowlegeable in answering our question and very personable. We were so comfortable like we've known her for years. Thank you Nealy! More

Awesome experience! I have purchased two cars with Jeff in a matter of months. He is kind, efficient, friendly, and an all-around good person. I do not work well with pus I have purchased two cars with Jeff in a matter of months. He is kind, efficient, friendly, and an all-around good person. I do not work well with pushy people and Jeff is certainly not that. He answers my questions and does not push for me to give him responses in order to close a deal. I highly recommend working with Jeff. Buying a car is never fun but Jeff helps make it much more comfortable. You will not go wrong working with him! More