Grand Subaru

Worth driving 8hrs for! Twice now we have made the long drive to Grand Subaru to work with Brianna in buying our new Subarus. This trip for us from Mid-Michigan takes between Twice now we have made the long drive to Grand Subaru to work with Brianna in buying our new Subarus. This trip for us from Mid-Michigan takes between 3-4hrs depending on the Chicago traffic. Why? Well, while we have Subaru dealerships in our area, none of them compare to Grand Subaru. The pricing alone is worth it, but the customer service and personal attention every time pits them above all the rest. We plan to return again and again for our Subarus, and that drive ... Completely worth it! More

Great experience buying a pre-owned Outback We found a car we were interested in online. When I called the dealership Afiza was incredibly helpful in answering all the questions we had on the ve We found a car we were interested in online. When I called the dealership Afiza was incredibly helpful in answering all the questions we had on the vehicle and reserving it for us. Throughout the process Afiza was very responsive and helpful, and she made buying this car a great experience. I would definitely recommend working with Afiza. More

Amazingly positive experience My husband and I are extremely pleased with our entire purchase experience, from Brianna's prompt and courteous responses to our initial inquiry via e My husband and I are extremely pleased with our entire purchase experience, from Brianna's prompt and courteous responses to our initial inquiry via email, text and phone calls to her friendly, knowledgeable and very helpful attitude when we visited the Grand Subaru dealership. The buying process went even more smoothly than we could have anticipated. Thank you, Brianna, Brandon Metz and all the staff we encountered during our visits! More

Nealy was wonderful to work with I utilized the Costco Auto program to purchase a 2019 Subaru Impreza. Upon submitting my request for a 2019 Subaru Impreza, I was directed to Grand S I utilized the Costco Auto program to purchase a 2019 Subaru Impreza. Upon submitting my request for a 2019 Subaru Impreza, I was directed to Grand Subaru. I live in the far Western suburbs, so the location was not convenient for me. As a result, I simultaneously worked with the dealership where I purchased my previous Subaru. Nealy was, by far, the best sales person I have ever had through a new car purchase. Her communications during work hours and after-hours was fantastic and helped me streamline the process. The pricing she provided right out of the chute ended up being the bottom line price at the end, and her transparency with the process was exemplary. I actually complicated the process because I was double-checking all of the pricing matters with Costco advisers throughout the process. When it came time to discuss the 'extras' (extended warranty, maintenance plans, vehicle protection services), Nealy accepted my "no thanks" as the final word and did not pressure me or make me uncomfortable about declining the offers. From my experiences, that is a rarity. There is usually a hard sell on those items, and Nealy accepted my "no" as the final word. I highly recommend Nealy, and it is truly refreshing to work with such a great communicator and genuinely friendly person through an important financial decision! More

Lack of enthusiasm They were great with being friendly and polite, as they should. They also did great work helping me work with a cosigner that was out of state. Howeve They were great with being friendly and polite, as they should. They also did great work helping me work with a cosigner that was out of state. However overall I feel they lack in communication, specifically with interactions that aren't face to face. If I sent an email it was not always responded to, or if I called and left a message I didn't always get a call back. Usually this isnt a huge deal but with an interaction where the sharing and understanding of information is crucial I felt like this was a flaw. I felt like there was time wasted that didn't need to be. It was a good experience for the most part, it just felt like there was room for improvement. More

My 2020 Legacy Sport Purchase Nealy Anderson made my purchase experience fantastic. I told her I was pressed for time on pickup day and she advised me of the information she needed Nealy Anderson made my purchase experience fantastic. I told her I was pressed for time on pickup day and she advised me of the information she needed to expedite the process. I provided the information to her and she had everything ready for signature. I experienced 2.5-3 hour delivery sessions with previous car purchases, but thanks toNealy’s preemptive work, we were finished in45 minutes. She then spent time with us explaining the car features and how the various accessories worked including syncing our phones & setting up my Starlink account. GREAT JOB NEALY. I’d recommend her to all of my friends & relatives interested in a Subie More

Simple. Fast. Painless. Nealy was timely in getting back with me on my inquiry of a crosstrek. She worked with me on my trade and deciding if I wanted a forester or outback. Nealy was timely in getting back with me on my inquiry of a crosstrek. She worked with me on my trade and deciding if I wanted a forester or outback. Within a few days she gave an experience and a price that was untouchable by anyone around. That is why I drove from south of indianapolis to Chicago. Thanks again Nealy. More

Out of state purchase I would say that the hardest part is believing the deal you get from purchasing out of state. Grand Subaru couldn’t compare to anyone in my state. The I would say that the hardest part is believing the deal you get from purchasing out of state. Grand Subaru couldn’t compare to anyone in my state. They were very helpful and clear in the entire process. Definitely would recommend them to anyone! More

It was amazing experience, looking forward for excellent service as well!!! The environment is really friendly and staffs are very helpful and easy to work with! service as well!!! The environment is really friendly and staffs are very helpful and easy to work with! More

Best car dealer experience I've ever had! My wife and I connected very well with our sales rep, Will Mojica. I rate the service department very high, as well. I liked the one on one visit wi My wife and I connected very well with our sales rep, Will Mojica. I rate the service department very high, as well. I liked the one on one visit with Trace to explain bells and whistles. More