Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Grand Subaru
Bensenville, IL
3,804 Reviews
At Grand Subaru we provide the highest level of customer service, through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience, whether you are looking for a new vehicle, pre-owned vehicle, online specials, need parts or service, or would like information on Subaru products and services. Do not hesitate to call or email us.
Grand Subaru is centrally located in the Chicago area making it easy and convenient to get to, whether you are coming from Chicago, Elmhurst, Bensenville, Naperville, Lombard, Schaumburg, Countryside, or Arlington Heights. We are one mile off of I-290 in Bensenville/Elmhurst.
To make your purchasing decision easier Grand Subaru offers a large selection of New Subaru Models. Our New Car Inventory includes all the best selling models and trim packages. Whether you are looking for the Forester, Impreza, Outback, Legacy, Tribeca, WRX, or WRX STi, we have what you are looking for. Also, don?t forget to ask us about our great financing and leasing options. You can trust that Grand Subaru will professionally fit you into the automobile of your choice.
We pride ourselves in having one of Chicagoland's best selections of Pre-Owned Subarus whether it's a 5 year old Subaru Outback or a current model with low miles. We stock as many years and models possible, offering the widest selection of cars and trucks and ease of purchase. Our well-trained Certified Sales Staff is here to answer any and all questions you may have.
Grand Subaru's professionally managed Service and Parts Departments are open to accommodate you, whether for a quick oil change or for an extended service visit; and, as always, Grand Subaru offers competitive pricing for your automotive maintenance needs. Grand Subaru has Subaru Certified Technicians specifically trained to work on your Subaru. You will also receive a courtesy car wash. Knowing your car is in good hands is important.
If you have any questions or concer
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,804 reviews
November 15, 2019
Totalled and bought another one We bought an Impreza from Mark Hoen and Grand Subaru in March. A few months later, in October, we hit a deer at a high rate of speed and totalled it. We bought an Impreza from Mark Hoen and Grand Subaru in March. A few months later, in October, we hit a deer at a high rate of speed and totalled it. (Side note: Subaru Imprezas are very safe; we were unharmed, just a minor leg bruise.) We were so happy with the service from Mark Hoen and all the others at Grand Subaru (and the Subaru Impreza), that we called him up and bought the exact same car again. You have a choice in dealerships, but you'd be making a mistake to not work with Mark at Grand. More
by Fred Merkle
November 15, 2019
I would like to thank Brianna from Grand subaru for the excellent deal I got last summer on a 2019 3.6r limited. I am very please with the whole situation. She was very helpful with all my questions via te excellent deal I got last summer on a 2019 3.6r limited. I am very please with the whole situation. She was very helpful with all my questions via text or emails and even replied back during her off day which was awesome. I flew to Chicago with my wife from New Jersey and drove back 14 hours. I never felt something fishy going on when I was in the dealer. Both Brianna and finance manager Brandon Metz were straight forward during the process.It took us 2-3 hours to sign documents and drove off their lot. Lastly, They have the best price from the entire NJ subaru dealers without any negotiation involved. Hustle free and stress free! Thank you again Brianna! More
by Lambinoalphonse
Employees Worked With
Brandon Metz, Brianna Bartoli
November 15, 2019
From service to sales - consistently great throughout We've purchased now our 2nd car from Grand Subaru. We've had 4 Subaru's in our lifetime thus far and currently own two. We originally came to Grand We've purchased now our 2nd car from Grand Subaru. We've had 4 Subaru's in our lifetime thus far and currently own two. We originally came to Grand Subaru to purchase a used one....and have grown to love them due to their excellent service. When come time to turn in our leased subaru (who we got through another dealer) we went to Grand to see if they can support us...but had not yet experience a new car sale there. We worked with Matt Drwal as our sales consultant. I have to say that he carried on the same extremely high standards of Grand, as the experience was excellent. Matt knew the product, new the industry and most of all...took the time to get to know us. That made all the difference. We will continue to bring all of our cars to Grand Subaru for service, and going forward will be our first choice to continue working with Grand and especially Matt in the future for new sales. More
by JLO1221
Employees Worked With
Other Employees :
Joe Lewicki, Linda Martinez, Jenell Clark
November 14, 2019
Great Buying Experience! I purchased my new Subaru with the help of Cameron Haque from Internet Sales. Cameron is a true asset to the Grand Subaru Dealership! He handled my I purchased my new Subaru with the help of Cameron Haque from Internet Sales. Cameron is a true asset to the Grand Subaru Dealership! He handled my purchase that I started via the internet with ease and made me feel like a valued customer. He is extremely knowledgeable and very professional. Cameron patiently walked me through the entire process with the help of Linda Martinez from the Finance Area. Cameron assured me I could contact him if I had any questions. I highly recommend Grand Subaru and Cameron Haque and will share my great Subaru experience with family and friends. More
by Susan Whetstone
Employees Worked With
Linda Martinez, Cameron Haque
November 14, 2019
First Time at Grand Subaru - Great experience! Thanks to Cameron Haque for making our buying experience so fantastic! We came in to Grand Subaru with a list of what we were looking for, ideas on ma Thanks to Cameron Haque for making our buying experience so fantastic! We came in to Grand Subaru with a list of what we were looking for, ideas on makes and models, and a budget. Cameron presented us with options that ticked off all our boxes. After a quick test-drive in what would become our new car, Cameron quickly got to work, and made sure we were informed every step of the way during the buying process. Despite a power outage (a car struck a power pole at an intersection and the whole block went out), we were still able to drive away with our new car. Cameron went above and beyond to make our experience comfortable. I highly recommend Cameron and Grand Subaru! More
by mistyreneeherrin
Employees Worked With
Brandon Metz, Cameron Haque
November 14, 2019
Great place to buy and service your new car. Kim B. Sales experience was wonderful on my new Ascent, all questions asked were answered and if they did not know the answer they got it. Even the folks in Sales experience was wonderful on my new Ascent, all questions asked were answered and if they did not know the answer they got it. Even the folks in service are pleasant to work with. Great place to go if your looking for a new or used car. More
by Kim B.
November 13, 2019
First Car, Great Experience My service at Grand Subaru was outstanding. Ramon and Linda, were patient and knowledgeable during the entire transaction. I neither felt rushed nor f My service at Grand Subaru was outstanding. Ramon and Linda, were patient and knowledgeable during the entire transaction. I neither felt rushed nor forced into making decisions. I eventually choose the vehicle I liked most and I am excited to enter the Subaru family. More
by Morgan
November 13, 2019
2020 Outback Onyx XT - Proud new owner!!! My experience 2020 Outback Onyx XT - Proud new owner!!! My experience could not have been better. Nicole was outstanding!! I inquired about my new car online 2020 Outback Onyx XT - Proud new owner!!! My experience could not have been better. Nicole was outstanding!! I inquired about my new car online and received an almost immediate response. I was there that afternoon to put down a deposit and closed the deal today. By far, the easiest and most hassle free car purchase I have made. I would recommend Nicole and Grand Subaru to anyone who is looking for their new car. More
by Fisherjeff
Employees Worked With
Brandon Metz, Nicole Iacullo
November 13, 2019
This is my second purchase at this dealership in the last 3 months and with Afiza. Each time the experience was great and Afiza always did her best for me which is always appreciated and the service from eve 3 months and with Afiza. Each time the experience was great and Afiza always did her best for me which is always appreciated and the service from everyone at the dealership was very professional and treated me like I really mattered. More
by rwabel3
