Grand Subaru

My most pleasant car purchase experience EVER! I have gone through the car-buying process quite a few times over the past 45 years, and I can say without reservation that working with Jeff Schade t I have gone through the car-buying process quite a few times over the past 45 years, and I can say without reservation that working with Jeff Schade to buy a new Subaru for my wife was the most pleasant and least stressful car purchase I have ever experienced. I was quoted a fair Internet price for the car my wife wanted, Jeff made sure that we were offered an acceptable amount for our trade-in, and there were absolutely no instances of "let me go check with the sales manager about that!" Unlike many of my previous experiences over the years at other dealerships, at no point in the process did I feel pressured or that anyone was trying to take advantage of me. I highly recommend this dealership, and Jeff Schade in particular. More

This is the 4th Subaru we have owned and the second from Grand. I am in my 60s and have purchased many cars and trucks and I have to say that this was the most low pressure sales approach ever. I left after Grand. I am in my 60s and have purchased many cars and trucks and I have to say that this was the most low pressure sales approach ever. I left after making the deal and never felt that buyer remorse. Jeff Schade followed through with everything he said and I was very pleased with my trade in deal. More

Business Manager I am from out of state and bought the car based on having test drove the car in my home state. I planned to leave for Arizona in 3 weeks. The deal w I am from out of state and bought the car based on having test drove the car in my home state. I planned to leave for Arizona in 3 weeks. The deal was agreed upon at 3:35. At 4:55 p.m. I got to see the business manager who informed me I couldn't get the title for 3 weeks due to the state of Illinois. I just couldn't believe an out of stater had to wait 3 weeks before receiving the title. I received the title in one week from the dealership. The business manager was wrong. Stressful situation due to being mislead. More

Was impressed how even under construction they were efficient and courteous, loved how they made us feel welcome.. and the coffer machine made my day. efficient and courteous, loved how they made us feel welcome.. and the coffer machine made my day. More

Love my Subaru and the team at Grand - thank you! This is my second Subaru from Grand. Ramon walked me through the best option for me. I appreciate the kindness of everyone there. The facility is c This is my second Subaru from Grand. Ramon walked me through the best option for me. I appreciate the kindness of everyone there. The facility is clean and comfortable - makes the waiting part easier during the whole process. I won't go anywhere else! More

Great overall experience The best auto buying experience I've ever had thanks to Afiza Abaihanova , Very knowledgeable answered all my questions far beyond my expectations . The best auto buying experience I've ever had thanks to Afiza Abaihanova , Very knowledgeable answered all my questions far beyond my expectations . sure made me feel comfortable...... Also want to give a shout out Al Hassan , Thank you for being so informative taking you're time to answer all my questions. More

Great shopping experience with Vee! Excellent customer service. She was very clear, punctual, and not anything pushy during my purchase. I highly recommend her to anyone who is intereste Excellent customer service. She was very clear, punctual, and not anything pushy during my purchase. I highly recommend her to anyone who is interested in buying a Subaru with a good price! More

Drew was great! He was very quick to respond to emails, and was very friendly, fun and personable during our visit and test drives. I would highly recommend working with him! and was very friendly, fun and personable during our visit and test drives. I would highly recommend working with him! More

Jeff and my very first Subaru As a senior citizen who has bought a number of cars, I was not really looking forward to the process of going to a dealer. I was interested in the S As a senior citizen who has bought a number of cars, I was not really looking forward to the process of going to a dealer. I was interested in the Subaru Crosstek based on the research I had done. Jeff was recommended to me and was by far the most competent and fair salesman I have ever worked with. Everyone at the dealership was very helpful. I ended up purchasing a Subaru that day and I love my car and the service department as well! More

Last week I purchased my third new Subaru from Grand Subaru a 2020 Forester. As always great service from Jeff Schade who was helping me again with this 2nd car I have bought from him. There was a bit o Subaru a 2020 Forester. As always great service from Jeff Schade who was helping me again with this 2nd car I have bought from him. There was a bit of delay between when I ordered the car and when it arrived because things were backed up but Jeff always kept me informed on the status of the order even on his days off. I will definitely be buying my 4th Subaru from this dealership in the future, I always feel taken care of every time I stop by. More