Grand Subaru

We bought a used Nissan and worked with Bob Swanson. The entire experience was pleasant. Bob was so easy to work with, kept us in the loop on status, what to expect what the car had etc. We also never fel entire experience was pleasant. Bob was so easy to work with, kept us in the loop on status, what to expect what the car had etc. We also never felt pushed or that we were not important. From start to finish it was an easy process and we will be back to buy future cars from Grand and will definitely ask for Bob! More

Wonderful place to buy a car.Friendly environment.I would recommend it to others. Best dealer in chicago.Good experience.All was great and nice. recommend it to others. Best dealer in chicago.Good experience.All was great and nice. More

As a first time buyer, I greatly appreciated Gabriel's customer service -- really lived up to Grand's no-haggle policy. Gabriel was incredibly helpful, having been very prompt in responding to all my ques customer service -- really lived up to Grand's no-haggle policy. Gabriel was incredibly helpful, having been very prompt in responding to all my questions and emails. Gabriel, and the others at Grand, helped me find exactly what I was looking for at a great price. More

Afiza works so hard to meet the needs of her clients. She’s quick, kind and professional. Walked away with a vehicle I loved and a great dealer that I can refer friends and family to. She’s quick, kind and professional. Walked away with a vehicle I loved and a great dealer that I can refer friends and family to. More

Afiza went out of her way to make sure the vehicles we were looking for met our needs...she definitely went the extra mile...I will be referring people to her when the opportunity arises were looking for met our needs...she definitely went the extra mile...I will be referring people to her when the opportunity arises More

My experience with this dealership was excellent. I appreciated the straight-talk and haggle-free buying of my brand new Subaru. . It was an incredibly smooth car buying experience. I particularly appreciated the straight-talk and haggle-free buying of my brand new Subaru. . It was an incredibly smooth car buying experience. I particularly liked the fact that I could speak to everyone at the dealership in a normal every day tone, and I didn’t feel like I had to prepare myself to talk to corporate big wigs. There was no point in time where I felt uncomfortable. The communication was REAL and to the point. I left the dealership happier than when I arrived. I really liked the personable experience. I left the dealership feeling like I made new friends and that’s always a plus. More

We had a good experience with Nealy and Gabriel. Nealy was very prompt in responding to our initial email and helped us find what we were looking for. We were surprised, but appreciated, when we heard bac was very prompt in responding to our initial email and helped us find what we were looking for. We were surprised, but appreciated, when we heard back from her on a Sunday and she was the first sales person to respond. Gabriel was very helpful and lived up to Grand's "no haggle" policy, which we appreciated. The business manager we dealt with didn't seem to follow the "no haggle" policy and didn't seem to take kindly to us saying no to purchasing the extended warranty. We felt he was pressuring us to purchase the extended warranty by saying so many things could go wrong with the vehicle, giving us the impression we shouldn't be purchasing another Subaru. We purchased a Subaru based on their reputation as reliable vehicle and we have had a good experience with the Outback we purchased in 2012. We would not have purchased another Subaru if we thought we would need an extended warranty. More

As this is our 5th purchase from Grand Subaru we love them! Even though we have moved out of state, Iowa, we gladly will drive the 6ish hours to get the car we want and the service we love! Wendy has b them! Even though we have moved out of state, Iowa, we gladly will drive the 6ish hours to get the car we want and the service we love! Wendy has been wonderful to work with. She found our latest purchase right away. The team got the car ready for us and we always feel safe with our used car purchases. We will continue to send our friends and family to them! More

As a teacher I do much research before making a decision. For months I spoke to and texted various salespeople. I test drove used and new Subarus. I learned quite a bit by asking many people the same questio For months I spoke to and texted various salespeople. I test drove used and new Subarus. I learned quite a bit by asking many people the same question. I felt as I spoke to Lou Scapellato that I was speaking with a consummate professional! Lou truly is fabulous!! On a Thursday evening I spoke to Lou about my car needs. I had some final questions that were very important before I could make a smart decision. Not only did Lou answer all my questions with great patience but he educated me on some things that I hadn’t considered. I was so impressed by Lou that I made an appointment to visit him the next day. Though the dealership is far from my home I knew I had to meet him & see this Grand Subaru dealership in Bensenville. Another reason in addition to a great salesman was that I was offered the best out the door price of the many dealerships I had reached out to. It really was win win. The icing on the cake was that on the following Monday Lou had the car of my dreams! I am so pleased to recommend Lou for his kindness, professionalism, and his dedication!! Lou has gone above and beyond. Thanks Lou for a phenomenal car buying experience! I must also give thanks to two more fabulous employees at Grand Subaru. Afiza Abaihanova and Jason Zapfel. These two wonderful people helped me learn many things about the car. I am truly grateful for their assistance, patience, and professionalism!! Afiza gave me so much help and was so sweet and kind that I returned to have her educate me further. Jason is an excellent teacher! He knew what I needed to learn about the new Outback technology but also let me lead the discussion as to what I wanted to learn. I know that these three wonderful individuals are a great asset to Grand Subaru in Bensenville. Please accept my gratitude for wonderful car buying experience and know I will be a repeat customer. Sincerely, Mary P More

Im enjoy purchasing used subaru crosstrek.Afiza was very professional and helpful.I had a great experience.Grand Subaru is the best dealer in Chicago.Thanks. professional and helpful.I had a great experience.Grand Subaru is the best dealer in Chicago.Thanks. More