Grand Subaru

Jeff was excellent! Very professional, thorough and patient! He answered all our questions and was prepared to give us answers to questions that may come up later. Down Very professional, thorough and patient! He answered all our questions and was prepared to give us answers to questions that may come up later. Down to earth guy who had a smile that made me feel better as I hate going to dealerships. Very informative! More

Nealy and Kiril was excellent! I had a great experience buying my car from the dealership! Got the best quote in the chicago area and great service!! Kiril was friendly and knowl I had a great experience buying my car from the dealership! Got the best quote in the chicago area and great service!! Kiril was friendly and knowledgeable, helping me find the perfect vehicle within my budget. I drove off the lot the same day feeling confident and excited about my new purchase - highly recommend this dealership! More

Karla was excellent! Friendly and informative. I would highly recommend her to family and friends Friendly and informative. I would highly recommend her to family and friends More

Excellent service, very knowledgeable and caring. Jeff takes time to get things right from start to finish. Jeff takes time to get things right from start to finish. More

Excellent buying experience, this was the 4th car we bought here as a family. Jeff & Andrew were a pleasure to deal with - From the initial inquiry to staying late to wrap up the purchase. bought here as a family. Jeff & Andrew were a pleasure to deal with - From the initial inquiry to staying late to wrap up the purchase. More

Service on a 2024 Outback purchased from Grand Subaru. Great and Friendly service. and they washed the car. Great and Friendly service. and they washed the car. More

Excellent service, response & communication! Easy in, everything's explained up front and timely & transparent communication about changes. Easy in, everything's explained up front and timely & transparent communication about changes. More

Chase was super professional and his communication regarding our possible purchase of a Forrester Hybrid before we even came into the Dealership was best in class. Everyone at the dealership was fri regarding our possible purchase of a Forrester Hybrid before we even came into the Dealership was best in class. Everyone at the dealership was friendly, patient and helpful. More

Eight years ago I bought an Outback at Grand Subaru and wrote a 5-star review; here I am writing another! Grand Subaru is a really good place to buy a car, an experience that in the past has made people, wrote a 5-star review; here I am writing another! Grand Subaru is a really good place to buy a car, an experience that in the past has made people, well, ME dread the dealership. About 6 months ago, I decided I wanted a new car. Another Subaru, but smaller. I started seeing the Crosstrek everywhere and finally contacted Subaru. Jeff Schade responded and was really terrific about answering my questions clearly and thoroughly. And when I went in for my test drive, he had the car I wanted, model and color, ready. I have been for test drives where I’m in the car for less than 10 minutes, but this was notable because Jeff directed me to various types of roads. I loved the way the Crosstrek handled, felt and accelerate. Afterwards, during the price part, I said to Jeff Schade, "Please don't make me have to come back with my brother-in-law or cousin," but that was just comedy considering how fairly I - and everyone else I think it's safe to assume - was treated. He laughed and immediately printed out the page referencing my specific car and wrote a price on it. No haggling, no upsell on what I wasn't getting (Harmon Kardon speakers). Before I went into Subaru, I had some conflicts - I have a very painful back so I needed the 10-way settings. I wanted some upgrades. I didn’t understand the mysterious terminology of "trim packages." Why call the really good package "Limited?" Again, Jeff clearly explained all that to me. And, guess what? The Crosstrek seat is really good on my back. After Jeff and I were done, I needed to go see Chris Thomas about - I thought - financing the vehicle (which I wasn’t doing) and warranties. He DID have a list of warranties which I didn’t want, except for one, which I did. Chris was also a really genial and affable guy. He never said a word about financing so I am guessing that isn’t his field and if I’m right, thank you Grand Subaru for not pressing me on that! This was the best car buying experience I have ever had and I really credit it to Jeff Schade and to Grand Subaru’s philosophy. They must be putting an emphasis on long-term relationships rather than short-term hard sells. More

I had a need for immediate service because my dashboard all lit up with everything shown as a problem and an info that said transmission so I called and got an immediate appointment. They gave me a car to all lit up with everything shown as a problem and an info that said transmission so I called and got an immediate appointment. They gave me a car to use. They corrected the transmission problem which was still under warranty and also did my 60,000 mile check up which was just about time to do. I was done very promptly and courteously. I left the car on the late Saturday afternoon and it was ready Monday morning. I was very pleased with the experience, particularly the ability to get the car in immediately. More