Grand Strand Nissan

Drive an Infinity FX35. Stranded on vacation with no A/C in Myrtle Beach, took car to Grand Strand Nissan expecting the worse. Had major repairs done by Infinity of Gwinnett a few weeks ago which may or in Myrtle Beach, took car to Grand Strand Nissan expecting the worse. Had major repairs done by Infinity of Gwinnett a few weeks ago which may or may not have caused my problem. Infinity of Gwinnett could not have been less helpful. Immediately denied any responsibility for the problem, diagnosed the problem over the phone, and quoted $738 to repair. I questioned how they could disclaim all responsibility and quoted without seeing it and they again told me that it "couldn't have been caused by them" and this was an easy and common repair. Took the car to Grand Strand. Terri was my Service Advisor. She was honest and professional. As she should have done, I was told it would cost $95 to diagnose and we "would go from there". One hour later she returned to tell me that the problem was caused by the repairman that worked on the car before them and it was an "easy fix". She charged only $95! I would have paid much more, yet she was honest and didn't take advantage of someone from out of state on vacation. I will recommend this dealer every time. More

Hi Service: Tire installation, alignment and road Hi Service: Tire installation, alignment and road force tire balancing. Pricing: Average Quality of work, well, make an opinion yourself: What can Hi Service: Tire installation, alignment and road force tire balancing. Pricing: Average Quality of work, well, make an opinion yourself: What can be more simple than tire installation, right? OK, they put the tires on - 2 tires were inside out. OK, I said to myself, xxxx happens. Another attempt, everything seems to be fine except one tire is leaking air for change. Went back and listen to the excuse they gave me:"you know, that happened because you did not provide us new stem valves (I had my own tires) so we used your old ones"....:-)). OK, I am not happy but whatever. Next day another tire is leaking air (!!!!!). Went back, this time they changed all remaining stem valves. BUT!!!! They did not balance tires properly again (after moving tire on and off the rims) steering vibrates strongly and car has a drift to the side. I went back 3 times(!!!) and they were not able to solve this simplest service request. Now imagine you need to fix a transmission problem....lol More