Grand Prix Subaru

Dealer was great I was contacted by the General Manager and he gave me an appointment to try and fix the problem. They made sure everything was satisfactory. I was contacted by the General Manager and he gave me an appointment to try and fix the problem. They made sure everything was satisfactory. More

Happy 2017 Outback Purchase My wife and I took a look at all of the cars on the lot before we stepped foot in the door. It was a nice change to be able to look at cars without b My wife and I took a look at all of the cars on the lot before we stepped foot in the door. It was a nice change to be able to look at cars without being approached by the salespeople within 10 seconds of stepping on the lot. We took a lot of time with Frank to go over models and features we were looking for and finally landed on the model perfect for my wife. Then we started negotiating which is one of my favorite games and I fear I was very aggressive and straight forward, but Frank handled us with a smile and we ended up working out exactly the deal we were looking for. Raymond was the next person that got to deal with us and was shocked that I was stubborn enough to walk away over $4.00 a month. We played with the numbers came up with a deal and got the number we wanted. Overall we walked away very happy and the staff was very courteous through the whole process. I would definitely recommend this dealership. We drove away our first Subaru today and are loooking forward to putting the reputation of the car to the test. Raymond was off today so we didn’t get to thank him for staying late to finish up our financing on a Saturday, but again Frank spent time with us getting everything sorted and making sure we walked away 100% happy. More

New 2018 Legacy I was in the market for a mid size 4 door sedan and looking for value, safety, and reliability. Subaru was on my list and stopped by Grand Prix Subar I was in the market for a mid size 4 door sedan and looking for value, safety, and reliability. Subaru was on my list and stopped by Grand Prix Subaru with my wife. We were promptly greeted and within minutes Jeanne Z. assisted us answering my questions, taking us for test drive, and discussing the safety features of the Legacy Ltd. Having purchased several new cars over the years, I must say this was one of the most pleasant new car buying experiences. Jeanne was friendly and knowledgeable and interested that I make the right decision. She was sure to locate the model with the right equipment and color we wanted. No pressure, very relaxed buying experience. Enjoying my new Legacy and strongly suggest putting Grand Prix Subaru on your list of dealerships! More

New Car Purchase My parents and I walked in trying to decide between two different versions of the Crosstrek - the Premium, or the Limited. Now by all means, I know my My parents and I walked in trying to decide between two different versions of the Crosstrek - the Premium, or the Limited. Now by all means, I know my family are not the easiest to deal with when it comes to trying to sell a car - my parents tend to pull a very strong "Good cop, bad cop show". So this came with a few parts. We wanted to trade in my old Toyota Matrix for a new car. We sat down and spoke to John, and watched him go over every detail of this car, inside and out. He brought up our Carfax history, and came up with a Kelly Blue Book rating that was provided after some details we had initially omitted. Even though we were a bit upset about the price of our car, we were told that the price might be bumped up if we ended up purchasing a new car. Antonio was extremely patient with us, and I am not putting this as an understatement. If he did not have an answer, he made sure to find out for us, immediately. Whenever we had questions or concerns about pricing, he would explain, and double check, to make sure we understood the price we were paying. Now, as I said, we are very hard negotiators to sell a car to. This is not who we are as people, but we also want to make sure what was best for us. There were also a couple of points where we were sold on some options that we originally did not want, but once explained how they really worked, decided that they were better for me, and went with them. Antonio handled it like a champ, stayed with us to the end, and made sure I understood everything going on in the car. We did end up buying the car, and were thankful to everyone. My family made sure to thank everyone who worked with us for our time, and even other salespeople were commenting about how we seemed to be there forever, but also saw that we weren't just putting up a front to be rude, however, we were stern about what we wanted, and how we wanted it. These employees are not just in it for the money, they want to make sure you walk out happy. Needless to say, even with spending a lot more time there than we expected, their calm and patience really helped us through the whole ordeal, and I drove home at the end of the night with a brand new Crosstrek that I love. More

Great experience It was a great experience to work with Elvis, I told him my budget and the requirement, then we go all the way down to the bottom based on this, no o It was a great experience to work with Elvis, I told him my budget and the requirement, then we go all the way down to the bottom based on this, no over sell like other dealers. I like this. More

New car purchase The salesperson was courteous, knowledgeable and if he didn’t have the answer he got it for us right away. No pressure from anyone, just answers to al The salesperson was courteous, knowledgeable and if he didn’t have the answer he got it for us right away. No pressure from anyone, just answers to all our questions. Would def recomend this dealership. Love love the car and we only have it 5 days. Finding it a pleasure to operate controls and what I can’t figure out the manuals explain it very easily. More

Good experience It was nice to buy a car and find a salesman I could trust. Tyler listened to us and didn’t try to oversell us. Overall it was a very good experience It was nice to buy a car and find a salesman I could trust. Tyler listened to us and didn’t try to oversell us. Overall it was a very good experience More

Great experience Marie was very informative. Explained everything to us. Pleasant lady. She even made the time to give me a tutorial as I couldn’t be there when my hus Marie was very informative. Explained everything to us. Pleasant lady. She even made the time to give me a tutorial as I couldn’t be there when my husband picked up the Forester. Which I’m totally in love with...... More

I felt very comfortable with Agata she was very helpful with my new purchase she explained all the details. I think she got us a good deal and I,m very grateful for that she was very helpful with my new purchase she explained all the details. I think she got us a good deal and I,m very grateful for that More

Sub Par Service Grand Prix has continued the status quo of the “used car salesman” way of doing things. Had a miserable experience when I originally bought my certifi Grand Prix has continued the status quo of the “used car salesman” way of doing things. Had a miserable experience when I originally bought my certified 2013 Subaru in December 2013. Long story about them trying to switch the interest rate and adding extra last minute fees. It eventually works out with a lot of wasted time sitting around the dealer. Jump to 4 years later . I had bought the Gold Plus extended warranty with the car. When purchasing the car I specifically asked about the warranty covering the upgraded aftermarket stereo that was in the car...”yes, we cover it” was the quick to reply sales manager answered. Bluetooth goes bad and I call to get service and loaner. Arrive Monday morning, no loaner. Reschedule and come two weeks later. Loaner there but Guess what, they say they don’t cover the stereo. But you said you did, nope is the response. No offers on how to fix it. No offer on compromise. Nothing. Ask to speak to service manager. Clinton says he was aware and can’t help me. I explain that I have about 50% of my experiences there not go well. Tell him I am looking for some type of solution to this as I am pretty sure the bad reviews will surely not look kindly upon them. He explains he does not take kindly to threats, so here we are. Clinton did say he would look into a solution, but I am not holding my breath two days later. I guess I learned a lesson of getting it writing. But yet another unfortunate situation of only caring about the sale and not the service. If you want sub par service, go to Grand Prix and ask for Clinton. More