Grand Prix Subaru
Hicksville, NY
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1,550 Reviews of Grand Prix Subaru
Visited this dealer on 4/30 for a service appointment. The staff at this dealership is so knowledgeable and take the time to really listen an understand what it is you are coming in for. I was in need of The staff at this dealership is so knowledgeable and take the time to really listen an understand what it is you are coming in for. I was in need of a loaner car which they accommodate me an explained that they would keep me Updated on the progress of my car through text message an if I needed anything to just reach out. This dealership goes above an beyond to assure excellent customer service .Keep up the great work would definitely be returning not only for future service needs but also when I’m ready to purchase another vehicle More
I absolutely loved my salesman. I don’t think there was anything he did not help us with or tell us about. Very very nice personality! anything he did not help us with or tell us about. Very very nice personality! More
Inexperienced service techs only know how to use an air gun. The service department here is the same as most other dealerships: filled with inexperienced kids that are handed an impact gun and told to go to town The service department here is the same as most other dealerships: filled with inexperienced kids that are handed an impact gun and told to go to town. I went in to have the transmission repaired on my WRX, and the tech torqued the nut for the transmission mount so tight, I'm still unable to remove to it to this day. It was most definitely reinstalled with an air gun and seemingly cross threaded as well. Unnecessary and lazy. That brings me to today, when I opened my hood and saw the battery that they replaced a little over a year ago leaking horribly. The rear of the battery tie down was tightened so much that it left an indentation in the top of the battery, which seemed to be the source of the leak. As the cherry on top, it seems like the lazy kid who worked on my car couldn't fit his air gun on the negative terminal of my battery, so he found it acceptable to forcibly bend it upwards so he could get it to fit. An open ended wrench would have fit just fine. Once again, laziness and disrespect for someone else's property. I went out and bought a new battery and installed it myself, even though I could have had them replace it for free. I would never trust them to touch my car ever again. And unless you'd like your car abused like mine was, I suggest you don't either. More
Im so Greatful for the time and patients that my salesman Joe Iucci took with me to help me select my 4th New Subaru purchase. He is very knowledgable about each model and all the details of my new Outback. Joe Iucci took with me to help me select my 4th New Subaru purchase. He is very knowledgable about each model and all the details of my new Outback. Sales Manager Niko directed me to Joe and checked back often during my visit. Mr Lucci used his personal CC to get us lunches we spent more than 4 hours, I couldnt decide between a New Forester or Outback. They got me the best deal and a great trade in offer on my older Forester. This is my 4th Subaru purchase from Grand Prix Subaru. Howard from the Finance Dept worked to get me the best option and Manager Aja worked to get me the a better rate on my extended warranty. A special Thanks to Barbara O'Brien who would call frequently to alert me to the new offers Grand Prix would have. I work in all kids of weather as a Supervisor of Public Works and my Subaru is the best in handling snow and rain. A Great Safe vehicle to own. I will be back to purchase another Subaru for my Son Greg. He and his girlfriend Liz, also a Subaru Ambassador, were there to help me. I am so Greatful. Thanks Subaru. More
Just purchased a new Forester here. I usually hate the car buying experience, but they were good! This was in the midst of the virus outbreak, and they helped to accommodate me (wiped everything with sa car buying experience, but they were good! This was in the midst of the virus outbreak, and they helped to accommodate me (wiped everything with sanitizing wipes, offered me wipes, wiped things after they touched it) as best as they could. Joe Iucci even gave me a roll of very valuable towel paper to take home! I knew exactly what I wanted, and they were able to provide it to me, and I drove my new Forester home that day. They made sure it was freshly cleaned and topped off the gas. Joe was very helpful and pleasant to work with. I'm looking forward to working with them for years to come! More
I found my forever dealer!! I have gone to sooooo many dealerships and you would be surprised at how many dealers turn their shoulder because I'm a woman. I've had people try to I have gone to sooooo many dealerships and you would be surprised at how many dealers turn their shoulder because I'm a woman. I've had people try to sell me off on things that I'm knowledgeable about to make an extra dime. Now that may not be important to some of you, but to all the mothers, sisters, aunts, and women out there, this means a lot because it shows that I have a dealer that I can trust. I walked in looking for a car and Joe was a pleasure for all of the family! He was knowledgable and wanted to know what we "needed" from a vehicle. Once he found out that information, he worked with us and we were able to successfully walk out as a 2020 Subaru owner. We walked in 'mid-coronavirus season' and he spent the entire day with us going back and forth over the same two cars! Oh the amount of patience Joe has!!! We didn't feel rushed even during closing time despite being there for so long. When I tell you that I am a forever Joe client, I really mean that because no matter what company he works for, he has my business for life. Thank you a million! More
Paul was very knowledgeable about the Subaru line of cars and could explain the features of the cars in an understandable way. More importantly, he listened to what I wanted in the car, highlighted which veh and could explain the features of the cars in an understandable way. More importantly, he listened to what I wanted in the car, highlighted which vehicles and trim models had those features. He also offered additional good suggestions. It was my best car buying experience. More
The dealership had many Foresters to choose from. We got a good price for our trade in. Tom Cali was very knowledgable and pleasant to work with. Overall, we are very happy with our purchase and with the de a good price for our trade in. Tom Cali was very knowledgable and pleasant to work with. Overall, we are very happy with our purchase and with the dealership. More
Brian Kochnower is a valuable resource. I entered the dealership knowing what car I wanted to buy. Brian led me through a detailed description of the car's features, and was fully knowledge I entered the dealership knowing what car I wanted to buy. Brian led me through a detailed description of the car's features, and was fully knowledgeable of what a new Suburu car owner would want to know (car operation, maintenance, financing). He has many years of professional experience that provides useful advice in decision-making. More
Tom Cali a 5 star salesperson The way Tom cali handling the customers was smooth and he is an easy going person. He helped me in getting a good deal. Thank you Tom The way Tom cali handling the customers was smooth and he is an easy going person. He helped me in getting a good deal. Thank you Tom More