Grand Prix Subaru

Could not have been more helpful Lots of used cars to choose from. Encouraged to try any out. The shop itself is clean and comfortable, and everyone wore face masks so one felt totall Lots of used cars to choose from. Encouraged to try any out. The shop itself is clean and comfortable, and everyone wore face masks so one felt totally safe. More

Service Advisor Dan is “THE MAN!!!” Back in February, I brought my 2013 Subaru Legacy 2.5i Premium in for service because the tire pressure warning light had gone on. At that time, it w Back in February, I brought my 2013 Subaru Legacy 2.5i Premium in for service because the tire pressure warning light had gone on. At that time, it was determined that there were no punctures, tears, or nails in the driver’s front tire. Instead, the cause of the loss of pressure was due to the formation of a ‘lip’ or space (from a build up of brake dust) between the rim and the tire causing air to slowly escape. The tire was taken off the rim, the brake dust was removed, the tire was re-sealed and the air pressure was then put to 35psi per my request. All was well until about 6 or so weeks ago when the tire pressure light went back on. This coincided with my going in for a new battery as the original battery was 7 years old. As a result of not driving the car because of COVID-19, the old battery had finally ‘given-up’ and understandably needed replacement. So in addition to installing a new battery, they re-checked the tire. The seal was fine and again there were no punctures, tears, or nails so they re-inflated the tire to 35psi (per my request). All was fine until last week when the tire pressure light came back on again. When I called the service advisor, Dan Dengler, to explain the issue & history (he immediately pulled it up on his end), he spoke with the service director, Clinton DeClue. They wanted to have the tech look into the cause in greater depth and suggested I leave the car as they would provide me with a loaner. The tech’s examination showed that the loss of air was the result of the tire being porous & having dry-rot and therefore it needed to be replaced along with passenger front tire so that everything remained in balance. When Dan called me to discuss, he provided me with every detail including the date of the manufacture of the old front tires as well as the back tires (which I had replaced years beforehand due to punctures on specific surfaces of the tires that would not allow them to be patched.) The original front tires were old & had 30,000+ miles on them so it was no surprise that they needed replacement. For the new front tires that they wanted to install, Dan provided me with model/name of the replacement tires, the size codes, the total cost as well as the cost of each line item that made up the total cost including the cost of each tire, labor (mounting & balancing) tax, NYS tire disposal fee. Everything was 100% transparent, upfront, & above board. After I provided Dan with email approval to go ahead with the new tires, we stayed in close communication via e-mail (my preferred method of communication) regarding the status of my car. Dan’s communication is always excellent...he returns phone-calls very promptly and replies to all emails. All of my questions about the new tires & when the car would be ready were answered fully & thoroughly, including my questions about the results of the complimentary multi-point inspection. Dan always checks and then double-checks, which instills a sense of his customer satisfaction. I initially requested that all 4 tires (the 2 old in the rear and the 2 new in the front) be inflated to 35psi. In addition to communicating this to the tech, Dan took it a step further by personally checking each tire’s pressure himself. While for some customers this double-check may seem insignificant, it is exactly this level of attention to detail provided by Dan this extremely important & appreciated. Your vehicle can have all of the latest safety features and bells and whistles on it but when it comes down to it, they don’t mean a thing if your tires aren’t right. Your tires are truly where ‘the rubber hits the road’ and their condition is especially important to insure optimal performance of an AWD vehicle. Dan & Clinton treated me as a ‘Super VIP’ and they definitely delivered on Grand Prix’s motto ‘WE WILL SATISFY YOU.’ More

*** Be careful.*** Dealer tried to steal a spare rim I had in my trunk, when i had my car repaired there. Never asked me for permission to go in my trunk and "assumed" I did not want the perfectly fine r had in my trunk, when i had my car repaired there. Never asked me for permission to go in my trunk and "assumed" I did not want the perfectly fine rim anymore. Thank god they left items from my trunk on my back seat and it raised my suspicion. Thats when I checked my trunk and noticed my rim was missing. When i called them and confronted them, they knew right away why I was calling. Even more shady!!! This rim is worth 400$ brand new. Basically no-one seemed care that they did it. No attempt to apologize and do something to salavage this relationship with their customers. Especially during these hard economic times. Will not do business at this dealership anymore. BEWARE!!!! More

Good customer service, Truly wonderful experience with this dealership. Lucci Joseph was an excellent salesman, and assisted with the purchase of my first car. Kind and informative, has excellent deals fo this dealership. Lucci Joseph was an excellent salesman, and assisted with the purchase of my first car. Kind and informative, has excellent deals for services (protection This was an incredible buying experience and I’d gladly recommend this dealership More

I appreciate upront people in my life, not just as friends but especially with people who invest my money with. Joe was professional, very informative, and a great listener. friends but especially with people who invest my money with. Joe was professional, very informative, and a great listener. More

Went to Grand Prix to purchase a 2020 Outback.. And all I can say this dealer is a STELLAR dealer.. Buying process was perfect. No funny business no lies A++++ Our Sales Person Paul knew about the tech in th can say this dealer is a STELLAR dealer.. Buying process was perfect. No funny business no lies A++++ Our Sales Person Paul knew about the tech in the car and was on point through out the process. We had the pleasure to meet and work with the General Sales Manager Jenna.. She went above and beyond and she is an asset to this dealer! Looking for a new Subaru Grand Prix will make it all happen and you will leave their feeling GOOD! More

Working with Joseph was a breath of fresh air. We had seen a similar vehicle at another dealer that left us feeling like used car dealers have earned their reputation. They justified it by saying that a seen a similar vehicle at another dealer that left us feeling like used car dealers have earned their reputation. They justified it by saying that all dealers in Long Island were like that, so they had to be competitive. Joe not only showed us that was not the case, he was straightforward, honest, and responsive. Bravo! More

Great experience shopping with Grand Prix. Quick and Easy process searching/buying the vehicle I was looking for. Tom was a big help. Thank you process searching/buying the vehicle I was looking for. Tom was a big help. Thank you More

I had a great experience Grand Prix Subaru was very attentive . And Joseph was very patient and a exceptial salesman.this is my first Subaru attentive . And Joseph was very patient and a exceptial salesman.this is my first Subaru More

Thank you Joseph for taking the time to show us a great car. My wife and I are very happy with our Subaru. Thanks again! car. My wife and I are very happy with our Subaru. Thanks again! More