Grand Prairie Ford

Horrible Experience I was in the market to trade my car and had been talking with one of the sales managers about a particular vehicle. My credit was a little low, but k I was in the market to trade my car and had been talking with one of the sales managers about a particular vehicle. My credit was a little low, but knew it was going to take an almost 100 point boost since I recently paid off a credit card. I was going to wait until towards the end of the month when my credit card company reported my payoff to the credit bureaus and my score actually went up. The sales manager guy contacted me and said to go ahead and come on in because they could deal directly with the banks, especially the particular bank of the credit card I had just paid off, and explain what's going on and get me my loan no problems. So, I go ahead and go to the dealership. Well, no they couldn't explain anything to the bank. All the bank cared about was what my current credit score was. Although I was approved, it was at a higher intrest rate and of course the payments were much higher than what they said they would be. And the $88 per month for a year deal they have...hahaha....yeah they offered 2 months at $88/month. It is totally up to the lender how long you can do the $88/month. Also, they started working the deal before even offering to show me the vehicle I had came in to look at (never was offered a test drive, but finally got to glance at it once we all realized the deal was going nowhere that day). The finance guy came out and laid down the deal sheet and matter of factly said...here's the best deal we can do. No negotiations, no haggle, nothing. It was the sticker price plus another $1600 since it is a "certified" used vehicle. I have to pay for you to "certify" it? So the "best deal" they can do is paying sticker, plus your xx fees, and a low ball offer for my trade?? My credit score took an immediate dip since a hard inquiry hit it. Should have listened to my gut and just waited for my score to go up at the end of the month. Wasted an afternoon. Fast forward one week and my credit gets updated....my credit score went up like I knew it was going to. I reach back out to them only because I really liked the particular vehicle I was looking at there. Now they act like they just really don't have time or want to work a deal with me. They claim not much has changed even with the updated credit score (really???). I ask them which lenders they have contacted and they tell me only one. Really??? Usually when you go buy a car, they throw out a wide net to 5 to 10 different finance companies and tell you which one had the best offer. Both the salesman and finance guy just seemed very blah and didn't care if they sold me a car or not. I had to repeatedly call and ask what was up and if any deal was going to be made. And to beat it all, now they say I'm not even approved for a deal. Funny, a week ago with a lower credit score I was approved. Not once were they willing to negotiate price or trade in value. The excuse now was my trade value vs payoff vs the cost of the vehicle...that the bank wouldn't finance the deal. Funny thing is, the price of the vehicle on the windshield was almost exactly what my total deal would have been. But they were giving me the "internet price". The numbers and excuses didn't add up. I've traded before and been upside down on my trade and had no issues. And again, I was approved a week earlier, they were ready for me to shake and sign. They had the exact opposite of high pressure sales...extreme don't care sales. I have never seen such horrible reviews for a major car dealership. I get why a shady "buy here/pay here" used car lot would have bad reviews and ratings. But xxxx, most of them have better reviews than GP Ford. I don't see how this dealership stays in business?!?! Every time I've ever purchased a vehicle, I've always had the salesman say...."what can we do to get you into this car today" and eager to make a sale. Guess these guys make enough commission from each sale because they won't negotiate any. That or they are just really bad sales people. Horrible experience and would recommend anyone to just keep driving past GP Ford on I-30. ***I had to select an employee to submit this review, bit I did not work with the only employee listed to select.*** More

xxxxty they have the xxxxtiest customer service ever. Good luck with getting xxxx fixed with them they won't do it right and they just suck. Regret buying my they have the xxxxtiest customer service ever. Good luck with getting xxxx fixed with them they won't do it right and they just suck. Regret buying my car there. More

NO service No communication between sales and service, sales commits, serivce says they don't talk to sales. Had my new car follow up and plates put on, the Ser No communication between sales and service, sales commits, serivce says they don't talk to sales. Had my new car follow up and plates put on, the Service Desk flat out said "we don't do that", i left, if you ever intend to get any service, even once, don't buy here More

Mismanaged Service Center My Expedition sat a GP Ford for 8 days waiting for service. They finally quoted me $600 for a $200 repair. When I finally received their quote after My Expedition sat a GP Ford for 8 days waiting for service. They finally quoted me $600 for a $200 repair. When I finally received their quote after 8 days of waiting, I decided to take it to Westway Ford and had the work completed the next day for $200. I highly recommend Westway Ford for repairs and wonderful customer service and think that Grand Prairie Ford is the worst service center that I've ever taken my Expedition or my F-150. More

Horrible! Prices on internet on not as advertised!! Internet price was 15,668 for a new car, when I got there the price was switched to 21,500!! Wow reason cuz I have a trade in with a balance of 4K! So Internet price was 15,668 for a new car, when I got there the price was switched to 21,500!! Wow reason cuz I have a trade in with a balance of 4K! So don't qualify for internet price. Waste of 3 hours 30 minutes and manager rude as crap! Not worth the 2 hour drive. Warning anyone driving from distant to test drive false prices. Lots of people fall for the low payment deal but you need to watch closely! The price. More

Whatever It Takes is a Lie I should have checked the BBB rating of F first. Then I wouldn't have wasted my time there being lied to as the sleezy sales manager kept changing the I should have checked the BBB rating of F first. Then I wouldn't have wasted my time there being lied to as the sleezy sales manager kept changing the numbers. More

BSers GP ford quoted me almost 7k to fix my truck. Told me both high and low turbos were going out. Thank God I didn't have the 7K because they may have got GP ford quoted me almost 7k to fix my truck. Told me both high and low turbos were going out. Thank God I didn't have the 7K because they may have gotten me. They did get me for the diagnostics fee though. In short I got my truck fixed at Don Davis ford in Arlington for under 250 in labor and a $12 part. I've not been back to GP FORD since nor would I go back for even a free lunch. For incredible service just down the street you'll find don Davis ford where they will not be taking advantage of you. More

Bait and switch This is a very dishonest dealership. I found a F350 superduty truck online that I liked. I asked them both in email and on the phone what their out th This is a very dishonest dealership. I found a F350 superduty truck online that I liked. I asked them both in email and on the phone what their out the door price on that truck was. They told me 55704. I agreed and told them write it up. It wasn't until the next day when I emailed them to reply that this particular truck was New, never owned, in an accident and included the lift kit and wheels that they backtracked and said they forgot to include the 8000 dollars of add ons. So dishonest and slimey More

Unprofessional This dealership acts like they want to help you "for their benefit" and then when you tell them what you are looking for they ignore you. Initially th This dealership acts like they want to help you "for their benefit" and then when you tell them what you are looking for they ignore you. Initially they told me they would make sure I was happy, AGREEING TO WHAT I ASKED FOR..... WHAT A LIE.. They acted VERY unprofessional and I'm happy to look elsewhere. These people will not get a penny of mine.... STAY AWAY! More

Experiences are what you make them Dealerships....dealers bring scary, crooked and dishonest connotations to anyone's mind. In fact, when you are in the market of purchasing a vehicle. Dealerships....dealers bring scary, crooked and dishonest connotations to anyone's mind. In fact, when you are in the market of purchasing a vehicle...you cringe at the idea of having to verbally fight for a vehicle you like. With that being said, your experience depends on how you handle the situation. What we all need to remember is that businesses are in business to make profit. Some are up front and clean, some....not so much. Regardless - there is a demand.....and somewhere....there is a supply. (Economics). The buying experience is what you make it. You can either walk in, expect someone to do their job to the fullest (to put you in a vehicle) and maintain your bearing (attitude, respect and courtesy)...or...keep it real, throw it down and act crazy. My family drove from Oklahoma with the intent of purchasing a truck. We live busy lives...to which everything must be planned out (intentional). I had been previously speaking to Sam via phone regarding a truck. When we arrived, we dealt specifically with Anthony Brooks. He was a courteous, straight forward and very friendly salesman. Most importantly, he was respectful of my family (including my kids). When it came time to decide, Anthony helped with the process. Anthony was straight forward and courteous through the entire sale process. Next, we were working with Tony Sanchez who was finalizing the sale with our bank. Despite some confusion with our bank, all went well. There weren't any curve balls, trickery, etc to be had. We left happy to have a truck....happy to have had a pleasant experience....happy to be done. The car buying experience can be either a wonderful experience or a nightmare....depending on how you choose. I'm glad we drove to Grand Prairie Ford and purchased a vehicle from them. Thank you to all who assisted in the process....to include the man who offered candy to my kids. More